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ONLY Online Shop Reviews 40,623

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TrustScore 4.5 out of 5

4.4

Women's Clothing Store
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, highlighting their quality, perfect fit, and stylish designs. Many consumers appreciate the efficient ordering process and the prompt delivery service, often noting that items arrive quickly and are well-packaged. People are consistently satisfied with their purchases and often express an intention to order again. However, some customers were dissatisfied with the return policy, citing issues with return fees or the inability to exchange items directly. A few other people also felt that product sizing could be inconsistent, leading to returns. There were also occasional reports of delayed deliveries or issues with tracking information.

What people talk about most

Product

Users describe positive interactions with product, often praising the great fit, quality, and trendy designs... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast and quick delivery... See more

Quality

Consumers generally find the quality of products to be positive, often praising items like jeans for their... See more

Order

Reviewers mention positive feedback about order. Many customers found the ordering process easy and... See more

Return policy

Clients share ambiguous opinions on the return policy. Some reviewers found the return process easy, with... See more

Based on these reviews

Rated 4 out of 5 stars

Update: Only got in touch, and order had been refunded. So actually a good customer service. Order took ages to arrive, when it did it didn't suit so I returned it. This was on 16th December, de... See more

Company replied

Rated 4 out of 5 stars

Quick and easy service to use. Would have been helpful to revert to showing QR code a post office when I returned one of pairs of jeans I’d ordered, and then forgot to take the printed label with me.... See more

Rated 4 out of 5 stars

I actually made the order while I was at the ONLY shop in The Hague, The Netherlands. One of the shop assistants helped me complete it online. From the time I had submitted my order, immediately afte... See more

Rated 4 out of 5 stars

Item i ordered was perfect exactly what I wanted. The only reason for 4/5 stars is the fact that it was slightly more difficult to track my delivery other than that all went seamlessly

Company details

  1. Women's Clothing Store

About ONLY Online Shop

Information provided by various external sources

ONLY is about you – and ONLY you. Uniqueness is in our name, in our stores and our collections. Each item is created with this special ONLY feeling representing our core identity, which has a mature twist with a focus on feminine strength, self-confidence and style. ONLY represents many branches in the fashion world.

If you would like to get in touch with our customer service, please go to:

only.com/contact

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

41K reviews

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Rated 5 out of 5 stars

The item was beautiful

The item was beautiful, as described, exactly like in the photo.Beautiful trending colour for my summer outfit.
Was delivered within few days. There is also tracking service.

April 5, 2026
Rated 1 out of 5 stars

Poor quality

I found the quality of the pants to not be very good. And even one pair stated online they were 100% cotton and when they arrived I checked the label and they were only 65% the rest was polyester and elastic.

Was quite disappointed and sent them all back

April 2, 2026
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Reply from ONLY Online Shop

Dear Karina,

Thank you for taking the time to leave a review.

Our apologies we haven't met the expectations! I have reviewed the item and have given the feedback to the right department so they can have a look and change where necessary.

If you have any further questions, I recommend contacting us via of our live support channel or visiting our help centre.

We apologise for the inconvenience and thank you for your patience!

Kind regards,
BESTSELLER online shops
Customer Service

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