On the Beach Reviews 

Quick and easy to sort out

Very helpful and polite and understood my situation

I just came off a chat with RIO and she was so helpful and understanding. Me and my family are in a difficult situation and she completely put me at ease. I've never booked through On The Beach, but I will for sure again due to her calmness and professional approach. Keep doing what you're doing and thank you so much again x

The booking process was very simple and easy. The price was cheaper then all other companies would book again with on the beach keep up the good work.

Flights both ways delayed departure from Manchester 2 hours 40 minutes and 1 hour 20 minutes on the way back from Bodrum.

Transport to the hotel was awful part, driving fast my son was feeling sick.

Five stars Hotel no way not even 3 stars,2 small lift for such big hotel, every single time we have been waiting at least 5 to 10 minutes to go up and down.

Hotel has team walking around hotel trying to convince guests to give best feedback not trying to solve the problems instead.
Do not trust fake feedback or some YouTube videos.

I have been travelling to Turkey at least 15 times for the past 20 years this hotel was the worst for the food service.
Every single Meal we had to go to the queue at least 5 to 30 minutes, such as fried egg breakfast, drinks in the restaurant , pool bar ,snack bar, when some food was running out no body showed up to fill it ,restaurant floor manager were ignoring or hiding watching us if we would give up waiting for food to come.

7 days in the hotel not seen any chicken filet , lamb or beef kebab unbelievable I start to think I am in wrong country it’s not Turkey.

My kids were eating boiled eggs, fries and watermelon for week.
Not even serving cheese and tomato for kids.

I would not ever go to this hotel again.

Easy to book and lots of xhoice. However reviews can be displayed a little better

Pool & patio area very good . Never had a problem getting a sunbed. No pool towels supplied . Hotel clean &staff very efficient & friendly . Unfortunately our room was a hike 82 steps to reach . Rooms basic but clean. Bar doesn't open untill 11.00am no cocktails unless you pay. No diet coke or lemonade which doesn't cater for diabetes . All drinks served in very thin plastic throw away cups. Not sustainable in the current climate. Only 2 toilets on poolside 1 male cubicle & 1 female, same in reception. Food not bad , but not much choice when it comes to deserts. Plastic spoons supplied for this.
Entertainment very good but only on 1 night of the week . No Entertainment for children. There is a charge for filling your own water bottle . Water is available at the bar but not if going out.

Such an easy experience booking up from start to finish. Holiday resort looks amazing and for the price I'm so looking forward to it

Although i had a long wait to get through to an agent, when i did get through Rio answered my query in good time, and let me know what will happen next, Thanks Rio

Fantastic service from Rio, helped us massively with our upcoming holiday. Have booked with On the beach before and will definitely book again!

Being able to have an agent deal directly with through the on line chat through the app gave me reassurance when making payments. Caitlin was very helpful and quick to respond. Having googled to see if OTB use Tink to make payments as I had 2 credit cards not prepared to make payments to them via this method and my concern using my debit account to do this but dealing with Caitlin got my concerns resolved quickly.

Staight forward booking . Clear instructions

Customer service awful
Can’t contact them for love nor money

Edit - promised compensation never received
Can’t speak to anyone to find out where it is

*Not on my account
I understand it was to be used towards holiday but not there
You say contact customer service - that’s my point - I’ve tried - not that easy

1/5 Stars - Complete operational failure: Stranded on runways, evicted with a sick child, abandoned for 32 hours, and blank rejections
​Booking Reference: MYB11363475B

​We booked a package holiday through On the Beach for our family. From the very start, the holiday was undermined by severe travel disruptions—our outbound flight was delayed 1 hour and 20 minutes on the ground and then trapped on the runway for an excruciating 4 hours and 30 minutes. Though it was a 4-hour flight scheduled to get us to Crete at 22:40 and into the hotel just before midnight, we didn't make it to the lobby until 6:00 AM on August 4. Yet, we were still forced to pay for a room on August 3 that we couldn't even use.

​Things culminated in a total disaster on August 17. We were chucked out of our hotel room at 11:00 AM while my eldest daughter was unwell, running a high temperature, and requiring a doctor's care. We were left stranded with zero support until our transfer coach finally arrived at 20:00 to take us to Heraklion airport for flight EZY8764.

​That flight was then heavily rescheduled, pushing our journey deep into the early hours. While other holiday providers like TUI actively looked after their customers and found them alternative rooms, On the Beach completely abandoned us.

​Because OTB provided zero assistance and we couldn't find any available 4-person rooms on short notice, my sick child,myself, my husband and my youngest were left stranded to sleep on the hard marble airport floor for over 32 hours with zero emergency support, rep, or basic infrastructure provided.

​When we tried to hold them accountable, On the Beach simply sent a blank automated email refusing any compensation whatsoever.

​Under the Package Travel Regulations, they are the package organiser and are legally responsible for our care and proper performance from start to finish. This level of neglect is entirely unacceptable. I am posting this publicly before escalating our complete evidence file to ABTA for independent binding resolution.

Found a good priced holiday at the place we wanted to stay.

States you’ve asked for a response but doesn’t give me the option to reply. Typical of on the beach it’s jumping through hoops to get something you are entitled to

I can’t fault it, food, rooms, staff were great, with a great location. Would definitely come back again