ONYX Cookware Reviews 118

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Very high quality pans, better then top of the range Tefal's I had. Easy to clean and excellent performance. My first order had some issues due to the shipping company but customer service at ONYX... See more

Rated 5 out of 5 stars

Fabulous service from Onyx and I love my new pan. Great for steaks, salmon fillets, caramelized onions, fried tomatoes ..... I haven't used another pan since receiving it. Only negative is it's heav... See more

Rated 3 out of 5 stars

Cons: - the pan is much much stickier than their commercials were stating. - a large scratch appeared on external surface on 2nd-3rd day of use. Not sure what is a cause of the scratch, but I h... See more

Company replied

Rated 2 out of 5 stars

I am not as satisfied as I expected to be. Pan is heavy - almost twice as heavy as a regular one - hard to operate it. Non-sticky surface - I would say pretty bad. No matter how much oil I use - st... See more

Company replied


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3.9

Great

TrustScore 4 out of 5

118 reviews

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Rated 5 out of 5 stars

I love Onyx pans

I love Onyx pans! Durable, high quality. I have had a set of pans already for almost a year now, and I am sure it is gonna outlive me and my family😂 It is safe, it is easy to use, it’s durable.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Zero series…

I did a preorder and thought I would have to wait weeks for it. But arrived a few days later.

The new Zero series… I just say wow!!!
I tried many frying pans before, nonstick, hybrid skillets, etc..
Okay, still it’s brand new and can wear down quick.
But the experience so far is amazing.
Just like a nonstick but no surface coating to wear down or get destroyed be high heat.
No sticking of egg or seared meat.

All my old hybrids will be replaced with this one. I I hope they will start expanding this series, for everything like a plancha (rectangular frying pan, suitable for new cooking tips, to toast maker inlay, etc.
I love it and highly recommend it.
It replaces the Hybrid series in all the meaning.

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Had an issue with my first order that was promptly resolved by the great customer service.
The pan is great, non stick and much better than top tier Tefal premium pans.

April 25, 2025
Unprompted review
ONYX Cookware logo

Reply from ONYX Cookware

Hi F,

Thank you for your review.

We're very sorry if you've experienced delays with the delivery of your package and even more so if your product has taken damage during transport, this is of course not optimal.

If you haven't already contacted our customer service, I would recommend to do so, so we can find a good solution :)

You can contact us at our service mail: service@onyxcookware.eu or via our livechat on the website in the hours between 09:00 to 15:00 CET. - Then we'll be here ready to help :)

I would also like to remind you that we offer up to 100 days of full satisfaction warranty.
In order to use your return, please feel free to contact our customer service on service@onyxcookware.eu.
Our customer service will help you with information on how to return your product even if you have already used the product!

Best regards
ONYX Cookware

Rated 5 out of 5 stars

Great experience overall.

Very high quality pans, better then top of the range Tefal's I had.
Easy to clean and excellent performance.
My first order had some issues due to the shipping company but customer service at ONYX is second to none and resolved everything in no time.
Needles to say that I returned for more and looking to complete my pan set in the future.

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Prestine quality material

Prestine quality material, robust construction, great searing, non-stick working well with right temperature. Beware of using high heat, you can burn your food. Takes little time to get used to it, I use 5/9 heat level on induction.

April 10, 2025
Unprompted review
Rated 1 out of 5 stars

It is really sticky from the beginning…

It is really sticky from the beginning of the use, i have used it about 3 weeks now. I did wash it the way it was said on the manual when i received it. I have used it the way it is adviced to use, lower heat than before (6 instead of 7) and also clean it after every use. Everything sticks to it, even if there is oil on it.

March 6, 2025
Unprompted review
ONYX Cookware logo

Reply from ONYX Cookware

Hi Tomi,

I am very sorry to read about your non-stick issues.

We have gathered some tips and tricks that you can use to get the best result with our non-stick coating.
You can find our tips and trick here: https://onyxcookware.eu/pages/frying-pans-and-pots-faq#best-result

If the tips don’t make the experience better, please don’t hesitate to contact our customer service at service@onyxcookware.eu.
We will help you find a solution to the issue!

If you are still not satisfied with the product, please know that we offer up to 100 days of full return.
In order to use your return, please feel free to contact our customer service on service@onyxcookware.eu.
Our customer service will help you with information on how to return your product even if you have already used the product!

Best regards
ONYX Cookware

Rated 5 out of 5 stars

I havent use this one

I havent use this one, but I bought similar one few years ago and its been great. So this I bought as a Christmas present and maybe the owner will tell his opinion later.

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

Pans and perfect problem solving

I bought four pans and four lids. Some of the lids and pans arrived mechanically damaged.
Customer Service responded immediately, even though it was a Saturday afternoon.
A replacement for the defective products was sent immediately (arrived within 3 working days) and I also received financial compensation (received immediately).
The ability to resolve the problem immediately is amazing.
The pans are absolutely excellent and will satisfy all chefs.

November 19, 2024
Unprompted review
Rated 5 out of 5 stars

Best cookware i ever have

This is my second buy for my friend as a gift. I already have set of Onyx cookware for about 2 years and i can't say anything but this is best cookware for the price. Beautifull simple design. Perfect performance. Someone also think when making those beautiful pans, because it so easy to clean. No sharp edges where can carbonized oil reside.

September 29, 2024
Unprompted review
Rated 2 out of 5 stars

Not recomended

Bought three pans. Delivery was fast. Pans look nice. Removable handle is difficult to use and I think it will not be very durable. Pans are not nonstick. Eggs stick to them and sunny sides are impossible to make. Especially where bottom curves up the nonstick properties are missing. Don’t think stove is too hot (6 in scale of 1-9) as they seem always blame that. Planning to return them.

September 8, 2024
Unprompted review
ONYX Cookware logo

Reply from ONYX Cookware

Hi Camila,

I am very sorry to read about your non-stick issues.

We have gathered some tips and tricks that you can use to get the best result with our non-stick coating.
You can find our tips and trick here: https://onyxcookware.eu/pages/frying-pans-and-pots-faq#best-result

If the tips don’t make the experience better, please don’t hesitate to contact our customer service at service@onyxcookware.eu.
We will help you find a solution to the issue!

If you are still not satisfied with the product, please know that we offer up to 100 days of full return.
In order to use your return, please feel free to contact our customer service on service@onyxcookware.eu.
Our customer service will help you with information on how to return your product even if you have already used the product!

Best regards
ONYX Cookware

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