Optically.co.nz Reviews 

Optically NZ was Quick, Easy and Helpful to use, Very Happy to use them in the future for new glasses or Contacts.

Good range, the value frames are not good quality, but the prices on brand are competitive. Hopefully they've improved their returns system to deserve the 4 stars, as last year it took almost 3months to process a refund for a faulty pair of glasses. Other than that issue, solid site and company.

Happy with my glasses after I finally received them! The length of time it took was disappointing and also had a lack of communication but we got there in the end! I would use them again as the price and quality is great.

Should have read the reviews before ordering. Glasses arrived almost a month after ordering and the prescription was completely wrong and everything was out of focus. Frames were also different and were white rather than tortoiseshell!!

As an ICU nurse I need glasses I can rely on but was trying to save money; bad choice. Have put in a claim with paypal and I am waiting and hoping for a refund.
UPDATE I received a full refund via PayPal so thank you Optically.

Awful Customer Service.

I ordered a pair of glasses from this company when my normal pair broke and I was desperate as I'm unable to see without them.

I paid around 30-35 for the prescription glasses ordered 27 May 2019 and in the confirmation email they advised the glasses would be dispatched in 10-12 working days. On the 13th working day (June 13) I checked the site to see that they had not even gone into the "processing" phase. I emailed them to ask about the status. I received a response June 20 (SEVEN days later) and was told that my lenses had not passed the quality check and would have to be remade. I was told it would take a further 7-9 working days for them to receive the new lenses. Despite them taking ages to reply and my original glasses now being taped together, I thanked them for ensuring the quality of the lenses and continued waiting.

I did receive the glasses finally and noticed immediately that they were off just slightly. I could see, but it was blurry in the same way it would be with fatigued eyes. I emailed them to see what could be done because I ended up with daily headaches after a week of wearing them.I was asked to provide a scanned copy of my prescription and sent it through once I had found it. They assured me that the glasses had been made to that prescription but that they would remake the glasses to ensure the lenses weren't faulty. I confirmed that I would like this to be done.

They responded to that email to inform me that the blurriness was because I had the default lenses and not the high index lenses and that it would be an additional $29 to upgrade the lens (almost the same as what I paid for the entire pair to begin with!). They wanted my confirmation to do this. This email was sent 7 August 2019 after several emails back and forth.

This is where my mistake came in. I did not see this email until several weeks had passed and I was wondering why the glasses had not arrived. I searched my inbox 29 September 2019 so that I could ask about the status and that was when I saw the email. I was livid. Yes, it was my mistake in not seeing the email; however, I was working in a customer service job at the time and know that following up is key as emails can get lost in the junk inbox. I was not followed up with ONCE and yet they were requesting more money for glasses that I could not use.

I immediately emailed back apologising for the delayed response. I told them I was not sure I wanted to pay this amount when there was no guarantee the quality would be improved, but told them to go ahead and process the payment with the understanding that I would be requesting a refund for the full amount if the glasses were not of good quality.

I received an email 1 October 2019 to say that the order would be processed as a priority. On 16 October 2019 I emailed to check the status and did not receive a response until 23 October 2019 to say that my order had been dispatched (that day). How is that priority? I will remind you the original pair was ordered 27 May and I was still wearing taped glasses.

At this stage, I rung and complained to the manager. He did not even try to argue, as he would have looked at my file before taking over the call. He apologised for the severe delays and told me that once I received the glasses and determined whether I was happy with the quality of them to call in and they would process another pair for me at no additional cost. This was, he expressed, to show that their customer service quality was better than what I experienced.

Once I received the glasses and decided I was happy with the quality, I called and explained my situation. I was told that I was to pay $29 for the lens upgrade. I told the person that I had been offered the pair for free and was told that this was for the time the initially requested the fee despite my consent being given before they EVER sent the glasses. I explained this further and was told the free pair would be processed and sent immediately and that he would look into why I hadn't been charged for the lenses and would send me the invoice for the other pair if needed. I was happy to pay this if it turned out I needed.

I then received an email with an invoice for $29, followed by an email to inform me that, to receive the "FREE" pair, I would be required to pay the charge for the unrelated pair of glasses. I told them I wasn't interested, since the free pair was meant to prove that they had better customer service than what I experienced.

Worst customer service experience I have ever received.

i ordered 2 pairs of glasses, one with 80% tint, the other for everyday wear.. took about a month before they arrived at my doorstep..

can't complain, they are exactly what i ordered.. nothing wrong with them :).. though i had my doubts after reading a few of these review websites, as long as your not in a hurry to get them.. (they were delivered via australia for some reason).. then i highly recommend them.

saved myself a lot of money

Still waiting and no communication after many emails...
Have asked for a refund - should of checked the reviews first...

Waste of Time and Energy, same experience as other recent reviewers - poor communication, no glasses, nothing, will be lodging a request for refund and dispute with paypal - stay well away :-(

Same as other reviews here, useless. Lured in with good prices but after waiting for a month I received a completely different pair than ordered, with a completely different prescription, this was followed by by second pair a week later which was an entirely different pair of glasses, keeping in mind that I had ordered two of the same (one tinted). Then it turns out I could have gotten a better price and service from somewhere else anyway!

DO NOT USE THIS COMPANY. As others have said, I'm wondering if this company is actually a scam. Terms and conditions on the website say glasses will be delivered within 28 days, I'm now at 31 days and communication from them has been poor. At this stage I'm just trying to get a refund but even getting a response is like getting blood from a stone. I've never dealt with a company which clearly has so little regard for customer satisfaction.

If you have a strong prescription, it’s likely that you won’t be satisfied with your prescription glasses because they always tend to fail to align the center of vision properly. Having the center of vision aligned perfectly is critical for those with a strong prescription or else eye diseases could be developed.

I ordered my specs months ago upto now I have not received. When I contacted Optically I was told that it might have got lost in transit wanted me to select another frame . When I told them to cancel my order and refund the money they said it will take about 3-4 days up to now no refund. Very very bad customer service.

After 4 weeks i'm still waiting for my prescription sunglasses, after 2 emails asking for an update, finally advised that they glasses had been broken in the lab and to provide another frame code that i liked.
I responded within 2 hours of receiving the email and still waiting for confirmation or a reply to my email.After 4 weeks of ordering and paying for my glasses still nothing. Really disappointed, would not recommend.

Do not trust this company for special offers. They use bait and switch, change their website to conceal 48 hour dispatch guarantee after order then email you 4 days later to say the frames arrived damaged (hello, I ordered 3 pairs and got the same email for all orders) and you will have to choose something else. Despite claiming to be an NZ business I got a call from the UK after making noise. Money was taken from my account straightaway but they say it takes up to 5 days for a refund. Totally untrustworthy

Nice customer service that's why I ordered my third glasses from them

I got my last pair of glasses with these guys, the service was quick and I am very happy with my glasses!

So far so good! Easy ordering, nice glasses with good lenses.

Very easy to deal with. Accurate and precise glasses.
very happy with service and product.

My first two orders was excellent, quick processing and fast delivery. Good quality glasses.

That said, my last order was off the chart bad.
Total lack of communication, a consistent push to upsell me to the lighter but stronger lenses. Then the excessive processing and delivery time. End product was still very good, not sure why they wanted me to go for the more expensive option.

Ordered on the 26th of March and received them on the 21st of May - OD-NZ-0000106xxxx

Very inexpensive, but high quality products. Interface is great and intuitive. Only downside is that shipping can take a while, but the good greatly outweighs that