Optimum Reviews 

I have had the worst experience I have ever had with optimum Mobil. We have been a faithful always paid our bill on time customer for several years now. We wanted to discontinue our service and go with our starkink because it is better internet service. Optimum is always going out. We called and they offered us a “Permotion” And got my husband con’d into getting the Mobil service and then lied about the promotion. So now we are stuck paying for mobile service that we wanted to discontinue AND “ CANT” Becausr their can’t speak English people got him on a 3 year contract!!!! Don’t fall for their permotions!!! They are con artist tbat all have rude customer service!!! I’m not ever going with optimum again S soon as his contract is up we are gone !!! And if I was anyone I wouldn’t go with them either”THEY SUCK”!!!!!

Why is Optimum aloud to monopolize areas in New Jersey? Years back I had Verizon internet now, for some odd reason, Optimum is the only supplier for cable and fiber internet. HOW IS THIS POSSIBLE? I have no other choices!!!

Went through 6 agents to get my problem fixed
Do not use the chat system

I have been an Optimum customer for over 5 years, and their home internet service has been extremely disappointing. The service is often slow, lagging, or completely down, and when you need help, you'd better plan on spending at least 30 minutes on the phone with little to nothing resolved.

Today was a perfect example. The cable from the utility pole appeared to snap and fall down, which caused my internet to disconnect. I explained this clearly to the agent, but instead of listening to the actual issue, she insisted I go through the basic modem reset steps. Resetting a modem does not fix a snapped or fallen cable.

To make matters worse, I explained that I have been paying $115 per month for 1 Gig internet while Optimum is advertising the same service online for $45 per month for new customers. I asked if there was any consideration they could offer for a loyal customer of more than 5 years. The response was simply, “No, cannot help you.”

Poor service, poor reliability, and poor customer support. I regret staying with Optimum this long and would not recommend them.

Pathetic ability to get an outside of my house broadband signal resolved. Any technical follow up calls to get any results runs me through a gauntlet of troubleshooting equipment inside my house. This has been done multiple times and a technician from Optimum has been to my house and verified that all in the house is fine and the signaled being delivered is a problem.

I pay for 1Gig of internet speed and I am receiving less than100Meg of speed!! My Neighbors are complaining as well. This has gone on for months!! Verizon or any other provider is blocked from being a provider.

I would give a zero if possible. Optimum is (in my opinion) a criminal enterprise. I switched to their cell and home service in Sept last year - by Dec it was STILL not working. 6 phone calls, 3 visits to the store, hundreds of wasted hours. Finally Dec. 1st I cancelled ALL my services with them: cell, home phone, internet and TV. I returned all of the equipment and they told me I had to pay for the two cell phones because they were only part of a 30 day promotion. Then they charged me 4 TIMES the price for them. I paid just to get them out of my life forever. But no! They keep billing me every month. I've called about a dozen times with no luck. They just keep billing me.

I called inn on June 8 to have my internet cancel, the agent said ok. And I have it all disconnected, new people have moved inn and a new company. I called optimum and this idiot agent said I will not cancel until July 8 and I have to pay for it.i am take this matter seriously. This company is shame to work with and customer service is pathetic where agents are arguing Instead of helping. Dude when I have service cancel that is day its over .my shit is not paying. Go to hell

One of the worst customer experiences I have ever had. My mobile account issue has still not been resolved after almost 4 months, despite multiple follow-ups and countless hours spent contacting support.

From incorrect bill generation to trade-in issues and shipping problems, there has been a problem at nearly every stage of the process. Instead of receiving solutions, I kept getting delays, inconsistent responses, and repeated requests to explain the same issue again and again.

What is most disappointing is the lack of ownership and accountability. A customer should not have to chase support for months to resolve issues that should have been handled properly from the beginning.

I expected better service and professionalism. Based on my experience, I would strongly advise others to carefully review all charges, documentation, and timelines before choosing this service.

I got a good deal at first About bundling the internet and phone
But after a year they will add service fees that wasn’t there when you started, and also the internet is mediocre. I am notified countless times 30 mins or more (late).

Extremely Frustrating Experience with Optimum Mobile

I am writing this review to warn other consumers about my experience with Optimum Mobile and to encourage the company to improve its customer service and activation process.

My original contact with Optimum was not to switch phone providers. I was trying to lower my internet bill, which had increased from approximately $35 per month to $65 per month. During an online chat with an Optimum representative, I was told that if I switched my mobile service to Optimum Mobile, my internet bill could be reduced to approximately $25 per month. I was offered three phone lines for $60 per month.

Based on that information, I agreed to move forward.

During the enrollment process, I provided the correct mailing address where the phones needed to be delivered and confirmed both my address and email multiple times. I was told the process would be completed before the end of the call. Instead, I was transferred to another representative and informed that activation could take up to 48 hours, which was completely different from what I had originally been told.

The problems continued from there.

The phone was shipped to the wrong address despite the information I provided. It was sent to a property in Zwolle rather than the address where I needed it delivered. Since I would not be at that location for several weeks, the shipment was essentially useless to me.

I later received emails and phone calls indicating it was time to transfer my phone lines. However, when I attempted to proceed, I was told the account still was not properly set up.

The activation process became an absolute nightmare.

I spent countless hours on the phone with customer service over multiple days. My phone repeatedly showed “SOS” mode with no cellular service. I was transferred from department to department numerous times and often had to start the entire explanation over again with each new representative.

During one particularly frustrating day, I spent nearly the entire day attempting to get my phone working. We deleted and reinstalled eSIMs multiple times, yet my phone remained without service.

What made the experience even worse was the customer service. After several transfers, I spoke with one representative whose attitude was extremely rude and unprofessional. As a business owner who works with customers every day, I have never experienced customer service that left me so frustrated and upset. By the end of the call, I was literally in tears.

Once I lost confidence in Optimum Mobile’s ability to resolve the problem, I repeatedly requested my port-out PIN so that I could return to my previous carrier. Instead of simply providing the information, I was continually encouraged to stay with Optimum and told that additional departments would need to review the issue. It took far longer than necessary to obtain the port-out PIN needed to transfer my number away from the company.

At that point, I genuinely feared that I might lose access to my phone number entirely.

Eventually, I was able to obtain the port-out PIN and move my service elsewhere.

This experience involved:
• Incorrect shipment of equipment
• Miscommunication regarding setup and activation
• Multiple failed eSIM activations
• Loss of phone service with repeated SOS status
• Excessive transfers between departments
• Long hold times and repeated calls
• Difficulty obtaining a port-out PIN
• Poor customer service and lack of accountability

I rarely leave negative reviews, but this experience was one of the most frustrating interactions I have ever had with a telecommunications company. I cannot recommend Optimum Mobile based on my experience, and I hope this review helps other consumers make an informed decision before switching their service.

— Sarah
Livingston, Louisiana

Zero stars if I could. They SUCK the RATS ASS!!!! They do not let you cancel your service. My boyfriend has been on the phone with a CS Agent for 30 mins trying to cancel our service because we’re moving. The agent keeps putting him on hold & coming back with an offer. We are moving. We don’t want any damn offers. They have the absolute WORST customer service ever!!! Zero Stars!!!

This company is the worst! We are currently on a 2 1/2 day internet outage with no end in sight. When I started with the company, they were charging $55 a month. Then they raised it to $85 a month, and just recently raised it to $109 a month. I was told that the promotion ran out (after 2 1/2 years for the company!)! They have terrible customer service. Whenever you call them, they always try to upsell their mobile service. What’s an ironic is that their website currently advertises the same Internet service that I’m getting for $35 a month with a five-year price guarantee. What a crooked company.

If I could give them less than 1 star, I would. When they tell you that they'll pay off your phone, it means that you will pay it off and they will reimburse you the money, up to $300 or $500 per line. Which they never send you a Prepaid Virtual Mastercard, so they do not honor their deal. I have been waiting 137 days and counting for mine. On top of that I get a waiting to connect, when I am not at home connected to my WiFi, when sending a text message. Service and Customer service is lousy.
UPDATE: It is going into the 6th month since I applied for the virtual Mastercard and I still haven't received it in my email inbox. I have spoken to 4 different Mobile "Specialists" and they just keep saying that they are working on it and I should be getting it soon. If I do decide to just change to a different Mobile Service, I will more than likely change my Internet Service too. I can't even find Optimum on the BBB website.

I have a work order in for 6 weeks. I call every week for updates. Every week they say it has been submitted and expedited. When I called and talked to the customer support team, they said I had to go to the brick and mortar store which was 40 miles away from my home. They said to take my lot survey and all documentation. I went and the employee at the store said she couldn't help me because it was just a retail store. Why would customer support give me the address and tell me to take my paperwork? I do not understand their reading of all my notes for 6 weeks and not know what to do! Communication is not existent. HELP!!

My mom sadly became terminally ill and I was keeping up with her bills while she was here. Sadly, my mom had recently passed away and I made a payment towards her optimum account. I unfortunately can’t continue services for my mom since her passing, as I am a single mom and have payments of my own. The representative that I was on the phone with asked me what the minimum amount I can pay today would be. I explained my situation again, that I can’t make a payment on her behalf right now, due to my other bills and just want to turn over the internet box and phone, so the bill doesn’t keep accumulating. I was then told, I can bring the box down to optimum, but, I would still need to make a payment in order for it to be cancelled. So, accumulating more of a bill. I had even offered to send over a copy of my mom’s death certificate if needed. I was so disgusted by this behavior, especially as a daughter who is still in mourning and doing everything that I can, so I hung up. I myself, will never do service with a company like this. I pray that person, never goes through what I am and that behavior. This company seems to lack empathy and they overcharge as it is, by the looks of my moms bill. I do not recommend, as they’re all about $$$$

I would give negative Stars I would put this company out of business! They have no business serving the public! I canceled my account back in April and they kept my account active even though I had no equipment set up they knew there was no service streaming to my past address they continued to charge me did not notify me that charges were happening and almost didn't cancel this time as well when I tried to return my equipment! They kept harping on about transfer and specials and yada yada all the stuff that will keep money in their pocket and not providing the service that is being asked of them! And then my experience in the store was off the charts disgusting! The person in the store called me a "bit*h!"!! To my face! I said I canceled and he said no I didn't gaslighting for what reason?? I know what phone call I made and it's also in the system just because he can't see it doesn't mean it didn't happen! Beyond rude Beyond unprofessional! Ghetto Behavior worse than ghetto Behavior I've been to the ghetto and those people were wonderful and this guy would not even be allowed there with his behavior! This was in the Georgetown store in Texas! This kid should be fired fired fired and never allowed to do customer service again!

I wouldn't use this service if my life depended on it. Cancel the account and get charged two more months. Trash support and zero assistance.

Dropped Wi-Fi internet aALL THE TIME

it rain internet dropped

Optimum will never improve or change their tactics of bamboozling their customers. I called to ask a simple question about the mobile service I signed onto with them recently, adding that to my bundle of internet, TV and landline and at the end of my conversation, suddenly I had another mobile # and a promise that my monthly bill would be much lower than it was and that there was a five year price guarantee. But this all involved adding a second telephone # to my existing #. Why would I do that. I do not need a second mobile #. I tried to stop the agent from doing that, but he just moved ahead and when he completed creating the second line, he simply moved his ass of the line as soon as I started to tell him yet again, NO NO NO I do not want another phone # with Optimum. But the deal did say CANCEL anytime, so the next day I tried to do just that. Instead of simply cancelling the new # he generated, I was met with countless replies offering me discounts on the new #. I could not stop the guy from repeating himself with discount offers and once again I was as so many of us have experienced, placed on hold, then off hold, then on hold simply trying to wear me down. When I told him he was an idiot he had the audacity to tell me to conduct myself in a professional manner. He never cancelled the line. I disconnected from him with a proper Thank You for your time Sir. I was so uptight and tense about have not accomplished cancelling the new #, that I could feel myself getting physically sick and asked a friend to escort me to the emergency room where I was triaged and found to have extremely high blood pressure. I was treated and advised to followup with my personal physician. I filed and FCC complaint and was contacted by someone from Optimum who claimed to be an executive trouble shooter, but frankly I don't but much faith in that person. She did advise that the line was cancelled, BUT then she retracted that and said, no it was not. Of course not and here she claims to be a troubleshooter who couldn't even get her story straight, the line was disconnected, oh no it was not. She'll get back to me is how the quick conversation ended.
I'm going to take Optimum to court to recover my emergency room fees and any other dollars they have stolen from me. And while they do respond to feedback left on this site, I don't see any feedback as to how individual problems were resolved.

This company takes advantage of the elderly. My 77 year old mother went into a location to pay on her cable/internet bill and the agent signed her up for a mobile service without her knowledge. What makes it so bad is that they created the mobile account in her dead husband's name. Who had been deceased prior to. Now it's taking hours of calling and multiple transfers to different departments to get this resolved. Still not resolved as of today's date. If you have an elderly family member that has optimum look over their bills very closely. This was fraud but yet they will make you jump through a million hoops to get it rectified.