Opusbroadband Reviews 657

Very disappointed with this company l will definitely not want again, so many calls to fix my internet issues, I don’t have internet from 2025 November until today April 2026 they still saying we sent someone to fix it and still nothing, very disappointed and 💯 not recommended

Last one day my Internet not working I was trying to call opus broadband they didn't respond

Made an effort to find me a solution in an area that dosent have many options. Ended up with great speeds cheaper than everyone else. Tyler who came to do the install was very pleasant, even turned up 10mins early and did a neat job, tested speeds in each room and cleaned up. Super satisfied.

The man who came was very helpful and very tidy . Explained it all and it was so simple do. I would truly recommend them to anyone. No fuss just straight forward and not loads of wires too.

I was a BT (now EE) customer, but my wifi was always lagging. Not good for someone who works from home. I got Opus because a friend of mine said they are good, and that they are indeed. So far I haven't had any issues. Also, the guy who came to install Opus was friendly and got the job done quickly.

Great service provided by engineers Chris and Seb. Polite and friendly. As always from start to finish of my initial conversation with the staff on the phone, to the completion of the work at my home my broadband speeds are now excellent. Many thanks to all at Opus. Pete Dixon

Very professional, satisfactory work.

Opus broadband thank you is not enough to send Michael came this morning at 8.05 and explain everything what I need to know, gave some advice for better connections upstairs and sorted everything for us.
Clean and jobs done inside and outside as well.
Thanks Pal

Had seb and Chris come this morning and fix my internet no problem great service thanks guys

Installed about 1 month ago, took business broadband for the speed and service as we have clients at the property needing good speed internet for work and it is already down. Customer service were absolutely useless. No attempt to send an engineer despite being down the road, now after chasing and being on the call going round in circles for half an hour and numerous calls it will be more than 4 days before anyone can go out! That’s almost a week that we are paying for high speed internet which doesn’t work. I’ll cancel as soon as possible and advise people not to use.

Fitters Andy and Ross was brilliant very clean and tidy and made sure Internet was working in every room with good signal very helpful and polite and credit to the company

Andy and ross did a fantastic job respected my home and even cleaned up after themselves fantastic pair and I give them both a 5 star review fantastic job thanks so much

Ross and Andy installed Opus broadband for me in a new property today.
They were fab, professional, yet down to earth and completed the work promptly.
Thank you.

Ross and Connah came out to fix out internet problem and they were great, very efficient and polite
They did a marvellous job and left everything tidy, we were almost sorry to see them leave

Perfect match for my home
Good team
Quick in and out
No trouble

Highly regret going with Opus the internet speed is very inconsistent and causes huge inconvenience. There’s only 2 people who are connected to the wifi in my household and we still have a lot of issues connecting to it. I’ve tried contacting them before about this issue they said they would ‘keep an eye on my account’ and try sort the issue out but I’ve had no luck being with opus. I’m highly considering just cancelling with them and going with a more reliable and faster broadband as it’s just not worth the headache. My property is literally opposite the 5G tower they’ve built across the street and I still have really bad internet. You may okay internet speeds on your phone sometimes but if you want to download games or play online you will suffer with high ping and very slow internet speeds.

Overall you pay for what you get as the saying goes you buy cheap you buy twice. It’s my own fault for going with Opus I thought I would give them a try as I spoke with a representative who came knocking on our door but I massively regret it as it’s not reliable at all and wouldn’t recommend them.

Great friendly service. Explained everything well. Shout out Ross and Jason
Thanks

The guy who installed the router & all the equipment was a very helpful and seemed to sell opus extremely well. But like I've read here on other reviews, its cheap for a reason. It goes down quite alot compared to my old virgin account, if I do a speed test on my phone, most of the time the results are quite good (app.100down & 20up), but on my computer it's always different, I get thrown out of servers because the ping is too high & the speed isn't constant-sometimes its actually gone down to kps instead of mbs!
I stream online but haven't been able to since using opus so I'm seriously looking at going back to virgin, yes its more expensive but I didn't have to call them over service issues once!
Also although the engineer was great when fitting it they all seem to get you to write the review whilst they are still there stood watching what you write & don't leave until you have finished it! 😂. So all the reviews are generally positive-the problems start when they are long gone & the customer service seems like it's abroad, not in the UK like they say! I know alot about computers it feels like more than the people I call at customer service, they haven't once been any help when I've called. They just seem to know the obvious basic problems and they'll call you back...but don't ! I have the speed test result history on my computer which doesn't hold up to the claims we're told!

Had WiFi installed today, both Connah and Michael were amazing! Quick and efficient making sure everything was up and running before they left
Even kept my dogs entertained

Chris , Connor and Michael came today to install me a new box on my roof. They came right on time. Were polite and explained the process to me. Great job lads smile 😊