Whilst I had to wait nearly an hour before someone could assist with my request for a better daily rate, in the end it was well worth it. ‘Dave’ & I agreed on a deal to my satisfaction. I’ve been an... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mel was very polite, friendly and professional. Whilst he was unable to obtain a further discount off my gas account, he managed to obtain a higher percentage off the VDO for me for my electricity,... See more
Company replied
I had to wait on the phone for more than a half an hour before getting a response to my phone enquiry, but when someone answered the phone, my account changes were made quickly and efficiently. Thanks... See more
Company replied
After the hacking there was some confusion about my bill and when it was due. The young man who responded to my email Kelvz was very helpful and answered all my questions.
Company replied
Company details
- Energy Supplier
- Electric Utility Company
- Gas Cylinders Supplier
- Green Energy Supplier
- Internet Service Provider
- Solar Energy Company
About Origin Energy
Written by the company
Connect your energy with Origin Energy - an Award Winning Electricity Provider & Gas Supplier. We also offer NBN internet, LPG, and custom solar solutions.
Great rates, easy-to-understand pricing and first class customer service. That’s why our customers choose Origin.
Origin is rated 4.7 out of 5 stars from over 10 thousand genuine customer reviews.
Great rates, easy-to-understand pricing and first class customer service. That’s why our customers choose Origin.
Origin is rated 4.7 out of 5 stars from over 10 thousand genuine customer reviews.
Over 4 million Aussie customers choose Origin
Written by the company
- Hassle-free online sign up
- With no hidden fees or lock in contracts. You can sign up in less than 5 minutes, and we take care of everything. Easy energy, all the way.
- Earn points and rewards
- From saving up to 12¢ per litre on fuel to collecting Everyday Rewards points to save on shopping – good value never stops when you join Origin!
- Leading green energy retailer
- We’ve been a leader in renewables for 15+ years. In fact, we’ve put more solar on Aussie rooftops than any other electricity and gas retailer.
Contact info
321 Exhibition Street, 3000, Melbourne, Australia
- 13 24 61
- hello@origin.com.au
- www.originenergy.com.au
4.4
Excellent
26K reviews
No recent history of asking for reviews
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Kelvz handled my query with care and we…
Kelvz handled my query with care and we achieved middle ground outcome. Thank you
June 9, 2026
Unprompted review
Reply from Origin Energy
Thank you so much for taking the time to share this feedback, Vivi, it's always great to hear when our team members make a real difference! It sounds like Kelvz did a fantastic job listening to your concerns and working with you to find a solution that worked for everyone.❤️ Thanks - Lachy
Spoke with Thomas on the phone today…
Spoke with Thomas on the phone today who went above and beyond to rectify my experience over the weekend of being left with no power for the whole weekend, Thomas made it his mission to get everything sorted out perfectly to the best of his ability, and worked with me up until the AMAZING moment of the power turning on!!!! Couldn’t be happier with the service I have received today. As per the two people I spoke to on Friday, I think they have some room for opportunity as they didn’t have any care, will or effort to help me with my situation.
You are worth more money Thomas!!!
June 9, 2026
Unprompted review
Reply from Origin Energy
Thank you so much for taking the time to share this, Krystal, we are so glad the lights are back on! 💡🎉
We completely understand how distressing it must have been to be without power for an entire weekend, and we sincerely apologise that your initial experience on Friday didn't reflect the standard of care you deserved. But Thomas, what an absolute champion! 🌟 To hear that he made it his personal mission to see your situation through right to that amazing moment the power came back on is exactly the kind of dedication we are incredibly proud of 😀 Thanks - Lachy
Lady I spoke to was super helpful
Lady I spoke to was super helpful, didn't rush through thing's, very patient, helped change plans to better deal, really happy with her service.
June 9, 2026
Unprompted review
Reply from Origin Energy
Thank you so much for taking the time to share this, Margaret 😀It's wonderful to hear that you had such a positive experience. Taking the time to really listen, being patient and making sure you walked away on a better deal, sounds like you were really looked after! Thanks - Lachy
Reply from Origin Energy
Hey Mark, thanks for your confirmation! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
That people listen & give correct advice
Person spoke to (Pamela) was excellent & knew what she was talking about, very pleasant manner.
June 8, 2026
Unprompted review
Reply from Origin Energy
Hey Carol, thanks for your kind words! We really appreciate your review and glad to hear that you had a great experience with Pamela. Have a great day! Thanks - David
Very good customer service
The young gentleman was very polite &friendly.
As it had been over twenty years since I had to worry about electricity bills, the young man was so helpful with me in setting up my account & connection.
I also like that I have had the emails, letting me know of the progress.
May 27, 2026
Unprompted review
Reply from Origin Energy
Hi Bron, Thank you so much for your kind words, we’re really glad to hear you had such a positive experience getting everything set up. It’s great to know our team could make the process easy and keep you informed along the way, exactly what we aim for! If you ever need a hand with anything, we’re always here to help! Thanks -Lana
The whole transaction was handle…
The whole transaction was handle quickly and efficiently, no hassles. Awesome. A+++👍👍👍
June 6, 2026
Unprompted review
Reply from Origin Energy
Hi Kristine, thanks for your kind words! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
I am just changing to Origin
I am just changing to Origin. So far the support and communication has been excellent! Not so keen on the paperwork but it is necessary🤣
Further into dealing with them about solar batteries:
not happy that they CONTROL how much goes to the grid. I thought that only when the battery is full, the surplus goes to the grid.
June 4, 2026
Unprompted review
Reply from Origin Energy
Thank you for choosing Origin Anne! We're delighted to hear that your experience with our support and communication has been excellent so far. Thanks - David
The lovely lady I spoke to went above…
The lovely lady I spoke to went above and beyond to help me and answered all of my questions and concerns, it was a pleasure to speak to her.
June 5, 2026
Unprompted review
Reply from Origin Energy
Thank you for your wonderful feedback Lynn! We're delighted to hear that our team member went above and beyond to assist you and address all your questions and concerns. We'll be sure to pass on your kind words. Thanks for choosing Origin - David
Origin Service
Your staff are very helpful and friendly, the only real problem is their English, at times very hard to understand.
The other problem is your departments don't communicate, I received a message on the 15th May 2026, stating that someone would out to finish my Solar Connection, only to find out 2and half weeks later that nobody was coming out and if fact my Solar System was working on the 11th of May 2026. Why would I receive a message on the 15th, shocking service, it cost me money, as I didn't change my plan thinking my Solar System wasn't ready. Please get your Act Together. Colin
June 5, 2026
Unprompted review
Reply from Origin Energy
Hi Colin, thank you for your feedback. We're glad to hear our team was helpful and friendly, but we're sorry for the confusion and poor communication regarding your solar connection status. We understand how frustrating this would have been, especially if it impacted your plan decisions. Please send us a PM on Facebook with your account details so we can look into this further. Thanks - David
Excellent service
Excellent service. The customer service lady was very helpful and set up a new more cost effective plan. Took less than 10 minutes. Very efficient and friendly
June 5, 2026
Unprompted review
Reply from Origin Energy
Hi Jeanette, thank you for your wonderful feedback! We're delighted to hear that our team was able to help you find a more cost-effective plan and make the process quick and easy. We'll be sure to pass your kind words on to the consultant who assisted you. Thanks - David
Poor connection communications
I was not notified for the 2 failed connections, it took an additional 24 hours to be connected. Only when I called for an update I was told the connections failed (due to our solar) I had to speak to 3 agents before I got my electricity put on. The communication was poor and it was only the last agent who gave me consistent updates.
June 3, 2026
Unprompted review
Reply from Origin Energy
Hi Sarah! Thanks for sharing this feedback, we’re really sorry this was your experience. We can absolutely understand how frustrating it would be not being kept informed about the failed connection attempts and needing to follow up to get answers. This isn’t the level of communication we aim to provide, particularly when you’re trying to get connected. While it’s great the final agent was able to support you with consistent updates, we know it should’ve been a smoother process from the start. We’d really appreciate the chance to review what happened and make sure everything is set up correctly for you now. Please reach out to us at supportsocial@originenergy.com.au or send your account details via Facebook Messenger, and we’ll take a closer look and follow this up for you. Thanks -Lana
A big Thankyou
Thankyou, Bec & Lovely for your prompt customer service. I have always found all Cust service Reps very helpful. All their assistance as been greatly appreciated. I am very happy customer. Cheers.
Kind regards. Des.Johnston.
June 4, 2026
Unprompted review
Reply from Origin Energy
Thank you for your wonderful feedback Des. We’re delighted to hear that Bec, Lovely, and our customer service team have consistently provided helpful and prompt assistance. We truly appreciate your kind words and are grateful to have you as a valued customer. Thanks so much - David
Excellent
Excellent, I needed a copy of my last Electricity Bill, my email was answered immediately
I am very impressed
Well done Norm
June 3, 2026
Unprompted review
Reply from Origin Energy
Hey Jacqueline, thanks for your amazing feedback! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
Power wasn’t connected
Power wasn’t connected, rang up they told me it was, it was not very rude and then got charged an after hours fee when they should have had it on
Awful
June 3, 2026
Unprompted review
Reply from Origin Energy
Hi Lachlan,we're sorry to hear about your experience. We understand how frustrating this situation would have been.
Please note that same-day reconnections can incur an after-hours fee, depending on the distributor's charges. If you need further assistance with your connection, please send us a PM on Facebook so we can assist further! Thanks - David
Great service from customer service
Customer service man was great.
He switched me to the cheaper plan straight away saving me trouble of switching providers.
Great manner and service from Origin staff member.
June 3, 2026
Unprompted review
Reply from Origin Energy
Hi there, thanks so much for your kind words, we love hearing this! 😊 It’s great to know our team member was able to quickly help you find a better plan and make the whole process easy and stress free. That’s exactly the experience we aim to provide. Thanks again for taking the time to share this, take care! Thanks -Lana
Called to Request Account Statement For Idexx Laboratories
I called Mini (Supreet) to request an account statement for Idexx Laboratories, and she assisted me immediately by generating the statement and sending it through to my email straight away. I could not have asked for faster service. Mini is a fantastic asset to your team, and her prompt assistance was greatly appreciated.
Thanks,
Sarita
NUS Consulting Group
June 3, 2026
Unprompted review
Reply from Origin Energy
Thanks for your feedback Sarita for your wonderful feedback. We're delighted to hear that Mini was able to assist you so promptly and efficiently with your account statement request. Providing fast and helpful service is what we strive for, and it's great to know Mini delivered such a positive experience. We'll be sure to pass on your kind words and recognition to her. Thanks - David
Very helpful and knowledgeable operator
Very helpful and knowledgeable operator
June 3, 2026
Unprompted review
Reply from Origin Energy
We love hearing this, thank you! 😊 It’s great to know you found the support helpful and knowledgeable. If you ever need a hand again, we’re here for you! Thanks - Lana
Absolutely TERRIBLE service!!
Absolutely TERRIBLE service!!! DO NOT sign up with them.. I received speeds of only 1-4Mbps.. I canceled the service within an hour of having it, and now they are charging me the full first month because they have a minimum 30 cancellation policy… Absolutely bullshit!! Why am I being charged for an unusable service that I canceled within an hour..
June 1, 2026
Unprompted review
Reply from Origin Energy
Hey Donovan, we’re really sorry to hear about your internet experience and appreciate you raising this with us. We understand your concerns around the speeds you were getting and the cancellation timeframe, and we’d really like the chance to take a closer look at what’s happened here with both the service and the charges applied. Please send your account details to supportsocial@originenergy.com.au or reach out via Facebook Messenger to get this escalated further. Thanks -Lana
Reply from Origin Energy
Thanks so much for your feedback Leon! We’re really glad to hear you found the service fast and efficient, that’s exactly what we aim for 😊 If you ever need a hand again, we’re always here to help. Thanks -Lana
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