Brilliant for local government/council comms
I work at a county council and we switched from another provider (Hootsuite) to Orlo, and I can't tell you how much better the system is. We've been using it for about a year now and it's made a massive different to how our team does community engagement, social listening, and reporting.
The platform itself is clear and practical. It does what you need it to do without overcomplicating things. Scheduling, listening, reporting and insights are all easy to use and actually helpful, especially when you’re juggling multiple channels and priorities. The inbox is so good, that's been a game changer!
But what really sets Orlo apart is the people. The support team understand the realities of working in the public sector. They’re responsive, honest, and genuinely invested in helping you get value, not just ticking a support box. Our customer success manager is super helpful and they have great guides. We also love their webinars. Really helpful.
It feels like a partnership rather than a supplier relationship. Orlo listens, evolves, and clearly cares about the impact of good public sector communication.
I’d happily recommend Orlo to any public sector comms team looking for a platform they can trust.