Osmo Reviews 

My PayPal sent through an old address and I quickly emailed Osmo to change it to my current address. It only took them a couple of hours to get back to me with the good news that my address update was already fixed that I found it a nice and quick response and put my mind at ease.

Great after-sales service, prompt response, and exceptional customer service. In addition, the shilajit capsules have worked wonders for me. Thanks to Jean, who treated me very well.

very quick and prompt response and problem resolved

So far, so good. Looking forward to reviewing the products once arrived.

After not hearing any shipping information for 9 days after placing the order, I emailed them and received immediate responses. Shocked and surprised since I had no communication from them since the order went through. Thank you and I look forward to using your product.

Prompt response to my query, got the information I needed.

You have been very prompt and courteous in dealing with my order. It is quite rare to find such a personal touch these days.

My experience with “Osmo UK” has been extremely poor from start to finish.

On 9 November 2025, I ordered their “ProVacuum” after seeing an advert that made them appear to be a reputable UK retailer. Within minutes of placing the order, I looked up real customer reviews and realised the situation was very different.
I therefore cancelled the order immediately — within 10 minutes of purchase — fully within my legal rights.

What followed felt obstructive and scripted.

On the same day (9 November), instead of simply accepting the cancellation, they asked me for a reason (despite advertising a “no questions asked” guarantee) and then tried to persuade me to keep the order with a 15% discount. I refused and restated my cancellation clearly.

Later that day, they eventually confirmed that the order had been cancelled and said they had “initiated a full refund”, promising it would appear within 5–7 business days.

No refund arrived.

On 16 November, after hearing nothing and seeing no refund, I followed up. They then claimed they had “processed the refund again”, yet still refused to provide any proof — no transaction reference, no refund ID, nothing at all. Their messages were vague, repetitive, and felt like copy-and-paste responses.

Today is 20 November 2025, the 7th business day, and there is still no refund.
I have now escalated the matter to my credit card provider under Section 75 of the Consumer Credit Act, because I could not rely on the company’s promises.

Another concerning point: after reading more reviews, I noticed a pattern. Many of the positive reviews sound strangely similar in tone and structure — almost formulaic — and in my personal opinion they appear artificial or possibly AI-generated. I can’t prove that, but the contrast between those reviews and the detailed negative ones is very noticeable.

Based on everything I experienced:

Misleading impression of being a UK company

Cancellation ignored at first

Delay tactics

Refund promised twice but never delivered

No proof of any refund attempt

Very suspicious-looking review patterns

I would strongly advise others to be extremely cautious.
My experience has been unprofessional, frustrating, and deeply disappointing.

Got junk from Alibaba. But it was CE-marked junk... without any of the information that normally should be on a CE-marked product, so obviously a FAKE CE-mark. The other product wasn't CE-marked at all. Both of them illegal imports. So I threatened with reporting to authorities and quickly got all my money back (and got to keep the China crap too).

Received their 'best' leaf blower - absolutely devastated by the product and its extraordinary low quality. Have since found exactly the same item on sale at a quarter of the price. Will be sending it back for sure, albeit I now find I have to do that at my cost and will also be contacting my Bank to tell them about this item being totally mis-sold. Couldn't put no-stars.

Been trying to get hold of there people they are saying they have never sold hoovers so trustpioliot what do I do now as they say it’s not us. Seems like they have now changed to hair products looks like I’m out of pocket for a lot of money now going to trading standards theirs they are

Absolutely rubbish, this did not work at all even when fully charged. It’s equivalent to a childs toy vacuuming it’s durability of parts. The return for an overpriced inoperable toy, was £150 plus customer has to prove the item is inoperable and pay for the return of the item. This is a scam through and through. Took 2 weeks to arrive from China and not UK as advertised. Customer service is vague. This company should be banned.

Not even worth a 1 star but you. Have to put something. Wondering if this place is a joke shop? But no I’m real upset I paid £139. For a cordless hoover that doesn’t suck Evan a hair up. Wish I’d looked out on this site first, but paying that amount of money I thought this hoover would be one of the best, how wrong was I. Money is spent only on essential items that I need so now waiting to see if I get my money back from this company. I will keep you posted. I also wonder if this company is a genuine business as now I see lots of bad reviews.

Be honest with there adds its a very expensive toy they are selling i will advise everyone not to buy osmo ever i have wasted 150 pounds its no use for anything

Please never order from this company they charge you to return item that was advertised incorrectly and took twice as long to arrive than advertised too, then just apologise, accept fault and say complaint passed on. Totally unacceptable no one should ever be out of pocket for someone else's mistakes

The pro- vacuum is absolutely rubbish It wont clean a carpet, wooden floor not bad, the biggest problem the cleaner falling to pieces whilst using it, complete rip off,
2-4 days delivery untrue 2 months.
DO NOT PURCHASE YOU WILL BE DISSAPIONTED.

As other reviewers have commented I read a highly respectable review of the OSMO Dashcam 4k. My experience is as follows:- The advert for the dashcam indicates a very high review rating from trustpilot - not true! It also indicstes 2-4 days delivery - not true it took 21 days to be delivered from China! It indicated a SD card and reader included with the dashcam - there was no SD card.
I also notice that the camera is not branded OSMO and it is available on Amazon for £40 cheaper. All in all a terrible purchase from a SCAM company. I suggest just go to Halfords, I wish I had.

Vacuum cleaner ordered following reading a rave review. Took 2 months for delivery, now its arrived its rubbish. May have 3 levels of suction, but they're all poor. Very lightweight thought.

Waited over 6 weeks with various emails sent never received the goods. Complete waste of time and money.