Osper.com Reviews 

266
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

All three of my children have had Osper cards and with my youngest turning 18 shortly we’ve sadly decided to finally end our relationship with the company. The service has been great, with almost inst... See more

Rated 5 out of 5 stars

Brilliant, safe secure, the kids can access their detail via the app and parents can block the card from their own app should it get lost or stolen. The link so friends and family can add funds too... See more

Rated 5 out of 5 stars

A fantastic app.....can't praise Osper enough for their brilliant customer service,friendly and informative service and ease of use.My 10 year old and 14 year old twin boys love using their Osper card... See more

Rated 5 out of 5 stars

The Osper card lets your child have the independence of their own card but the adult still retains the ultimate purse strings ! The app is easy to use letting you add additional funds as well as a reg... See more

Company details

  1. Business Services

Information provided by various external sources

A Prepaid Debit Card for Young People with a mobile banking app for the family. Financial freedom with responsibility.


Contact info

4.9

Excellent

TrustScore 5 out of 5

266 reviews

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4.9

All reviews

(266)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Osper account hacked

Osper started fine (nice card and app etc), but then I noticed Microsoft and Google withdrawals coming out regularly in £2 - 10 lots. This was not my son. I stopped the card (too late). I requested to close the account early May, which they confirmed, but they still haven't done it (mid June). Basic guys! Sorry, but it's not been a good experience.

June 14, 2020
Unprompted review
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Reply from Osper.com

Hi there, very sorry to hear this. I'd be more than happy to look into this further for you. Could you please send us an email at help@osper.com so that I can locate your account?

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Rated 5 out of 5 stars

A safe, secure and practical way for kids to have a card account.

Time flies and my youngest is now old enough for a regular bank account but we used Osper for years. It’s brilliant. A safe way for kids to use a card account and parents can track the spending too. Thanks Osper, we’ve recommended you to all our friends with younger kids! Great customer service too.

May 13, 2020
Unprompted review
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Reply from Osper.com

Hi Kay, thank you for your valuable feedback. Great to hear that you are enjoyed using the app and found the options helpful.

Thank you for giving us 5 Stars! I'll be sure to share your feedback with the rest of the team.

Stay safe :)

Rated 3 out of 5 stars

Useful until you try to cancel

Useful until you try to cancel
I had accounts for my 2 children which I requested to cancel October 2019
One account was closed but am still being charged for the other
Several emails have gone unanswered
I've sent a final one tonight before I take further action

March 10, 2020
Unprompted review
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Reply from Osper.com

Hi Sue, sorry that you've had this experience. I'd be happy to look into this further for you. Could you please send us a message via the in-app chat so that we can locate your account?

Rated 5 out of 5 stars

Osper has been a fantastic product for…

Osper has been a fantastic product for our children’s banking needs and we have benefitted greatly as a family from the convenience and usability of the cards.
Going forwards I will recommend your product to anyone with children needing a safe user friendly method for money.
Our Children are now 18 and it time for them to have their own bank accounts.

March 5, 2020
Unprompted review
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Reply from Osper.com

Hi Helen, thank you so much for the 5 stars!! It's always amazing to hear the experiences our families have using Osper, and we wish your children all the best in their financial independence journey.

Rated 3 out of 5 stars

I’ve been trying to contact these since…complain

I’ve been trying to contact these since Saturday my son sent me £120 from his account back to
Mine but it’s gone on his parent bank I’ve rang several times no body answers I can only speak to someone from lost & stolen Cards department I’ve emailed I’ve gave details phone number & ive done the live chat !!!!! Still nobody has got back to me I needed the money back in my account as I’ve bill coming out tomorrow !!! Can I get hold of anyone not a chance it terrible.

February 3, 2020
Unprompted review
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Reply from Osper.com

Hi Nicola, very sorry to hear you've had this experience. The fastest way to contact us is via the in-app chat. I apologise if there was a delay in response and would be happy to look into that further for you if you could send us an email to help@osper.com

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Rated 5 out of 5 stars

Useful resource and easy to use

I used these for several years for my girls who have now outgrown it. It limited their spending and was easy to use. Liked the app and it was pretty much immediate feedback when they purchased something. Recommended for ages 9-13.

February 3, 2020
Unprompted review
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Reply from Osper.com

Hi Rebecca, thank you for leaving such a great review. It's lovely hearing that your family enjoyed using Osper. Thank you very much for the 5 stars!

Rated 2 out of 5 stars

lacking empathy

My son needed to get his money from his account. The only way to do this is the ATM and the maximum amount to withdraw is £100. He took £100 one day and when he tried to take the £100 the next day, the machine took his card. This £100 was not paid out but was debited from his account. I presume Osper had registered that taking £100 our twice in two days was dodgy so took the card as a precaution but no-one will acknowledge this. And the £100 is now lost. No-one will get back to me and the dispute form seem to have no effect. Now we have an 11 year old who has lost half of his savings and do Osper care? Nope they do not. Get your child a bank account instead. I just have.

ETA - OK within an hour of writing this review (and 7 days after the money went missing) - I have actually got my son's money back so I'm a bit less bad tempered now.

(Thank you for your reply - it was really the lack of communication that caused me to get angry about it.)

January 17, 2020
Unprompted review
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Reply from Osper.com

Hi Hannah, I'm sorry you've had this trouble. I'm afraid there is no way of telling the reason why the ATM retained the card, there could be several reasons. In terms of the transactions, what usually happens is we authorise the amount, and if the ATM does not dispense it, the ATM should run a check overnight and void the amount. That didn't happen in this case, and the ATM processed the amount, which is why we had to dispute the transaction for you. The amount has now been credited back to the card. If you have any further questions or need assistance, please send us a message via the in-app chat and we'd be happy to look into that for you.

Rated 4 out of 5 stars

After alot of research and comparisons…

After alot of research and comparisons with similar products i decided recently to get this card for my Daughter's aged 15 & 10 years old.
Sign up was easy and straight forward, The girls were very excited and looked forward for to get their cards.
They received the cards pretty quickly and the Activations were easy.
They and myself are very happy with the card so far and would definitely recommend it for teens and younger mature children to learn and understand how Saving, Banking and Money Management works.
No problems or issues as yet when using the Card.
I am pleased I chose this card for them, No more fearing they will lose Cash when they are out and about.

January 14, 2020
Unprompted review
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Reply from Osper.com

Hi there, thank you for sharing your experience so far as an Osper parent. It's great to hear that your children are now taking their first steps towards learning more about money management, and our support team are here if you have any questions at all. You can contact us via the in-app chat. happy to help.

Rated 5 out of 5 stars

Teaching How To Save

We have used Osper for all three of our children and it has been fantastic. Whilst they now have their own bank accounts as they are older it was certainly very valuable to them to learn how to manage money whilst they were younger. Instead of constantly spending their pocket money on nothing in particular they saved it up until they could buy something that was really worthwhile

January 11, 2020
Unprompted review
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Reply from Osper.com

Hi Tony, Thank you so much for taking the time to leave us this amazing review. We're glad to hear that you have enjoyed financial independence. Please help us by spreading the word amongst your friends. Have a great day!

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Rated 1 out of 5 stars

No communication from Osper

For some reason there has been a problem loading to both my kids' cards this month. The email from Osper suggested that I check with my bank- which I duly did and there is no problem that end. Therefore, I can only assume it is a problem at Osper's end. So..... I have been trying to contact them to see what is going on. I have
emailed 3 times
phoned and waiting in a queue
sent a message on the in app chat.

Osper have not responded to any of these attempts at contact. I see that they respond to these posts so am trying this in desperation...

January 6, 2020
Unprompted review
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Reply from Osper.com

Hi Lisa, I’m really sorry that your child’s allowance didn’t arrive on the scheduled date this week. We are aware of a problem with our payment processing meant that a few scheduled allowance payments did not take place. This problem is now resolved.

While these technical errors are very rare we sincerely apologise that you were one of the affected customers. It’s not something we take lightly, and we have already taken steps to ensure this can’t happen in the future.

We also apologise for the delay in response. For a faster response, you can contact us via our web chat at www.osper.com or the in-app chat

We hope you are enjoying using your Osper card and thank you for being part of the Osper family.

Rated 5 out of 5 stars

Excellent service and lessons for money management

Thank you so much for your excellent service. Osper was an excellent introduction for my children to banking and managing money. It was great for me to be able to see how my children were saving and spending money and receiving notifications when transactions were declined - This lead to valuable conversations about managing money in a busy life. They are now ready to have their own bank accounts with no apron strings.

January 6, 2020
Unprompted review
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Reply from Osper.com

Thank you so much for your kind words, Caitlin. We really appreciate you taking the time out to share your experience with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you

Rated 5 out of 5 stars

Thank you Osper

Thank you Osper - our son has had his Ospercard with you for several years and has now opened his own bank account. Over the years your service has been excellent.You have helped us to teach him about managing his own finances and we thank you for the service you provide.
We have recommended you to friends in the past and will continue to do so.

January 2, 2020
Unprompted review
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Reply from Osper.com

Hi there, thank you for taking the time to leave such an amazing review! It means a lot to us to hear the experiences our Osper families have using the service. It's great to hear that your son has now taken the next step into financial independence.

Rated 5 out of 5 stars

Excellent service over the past 5…

Excellent service over the past 5 years. Has worked really well for our daughter and peace of mind for us knowing that she had a secure way to get travel tickets and odd sundries plus easily topped up when extra needed. Great service!

December 10, 2019
Unprompted review
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Reply from Osper.com

Hi Richard, Thank you so much for your kind words. It's amazing to hear about your experience being a long time Osper parent. I and the rest of the team are happy to be of service and hope your daughter enjoys her next steps into financial independence!

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Rated 5 out of 5 stars

Great service and our son loves it!

Got an Osper card for my 12 year old son. The application process was very easy and he was super excited when it arrived.
The app is very easy to use and loading money to the card is also easy, the ability to monitor what he spends his money on is also a nice feature.
I would recommend this card to any friends and family who are looking for one for their child.

November 9, 2019
Unprompted review
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Reply from Osper.com

Hi John, thank you for your valuable feedback. Great to hear that you are enjoyed using the app and found the options helpful. If there is anything we can do for you, just let us know at help@osper.com. Happy to help :)

Rated 5 out of 5 stars

My children are all grown up an…

My children are all grown up an financially independent. Wow what a day to celebrate!

Osper thank you - It has been amazing to be with you from the start all those years ago, your service has been invaluable.You have helped us get them off to a great start in teaching them about managing their own money – for that we are highly appreciative.

October 26, 2019
Unprompted review
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Reply from Osper.com

Tara, wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. Have a great time ahead!

Rated 5 out of 5 stars

Osper has been excellent for her

Osper has been excellent for her. I've recommended you to many people wanting to make their children responsible around money. Thanks again

September 14, 2019
Unprompted review
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Reply from Osper.com

Hi there, we are happy to know that you found our app and service helpful. Please help us by spreading the word amongst your friends. If you have any feedback or suggestions, you can write to us at help@osper.com. We would love to hear from you!

Rated 5 out of 5 stars

Excellent Company

This company is excellent, it offers a wonderful service and by using the online chat within the app i am able to get the answers to every question Ive asked so far very quickly. I have also recently had to dispute a transaction (not Ospers fault) some goods weren't sent for a purchase made online by my daughter, they were quick to let me know the process and sent me the links to the forms to fill in. I completed the forms and sent them along with my communications to the company in question (again via the online chat in the app) and they very quickly put the funds in question back into my daughters account. Its a great start to helping children manage their money, spending and budget before they are old enough to get a bank account with card, I highly recommend them.

June 21, 2019
Unprompted review
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Reply from Osper.com

Dear Samantha,

Thanking you for taking the time to give feedback on your experience with Osper.

It's our customers that allow us to constantly improve the way we do business, one of which we're really proud of, the quick response time you've been experiencing.

We value your feedback and we hope you continue to enjoy using your Osper card.


The Osper Team

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Rated 1 out of 5 stars

DO NOT USE OSPER

I have been unable to unblock my sons Osper account. Having tried to call them and sending emails numerous times, I still haven’t gotten through to them. I am unable to sign in since they have blocked the account so can’t use the online chat function. This is obviously a company without any sort of control of their operations.

April 17, 2019
Unprompted review
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Reply from Osper.com

Hi Niels,

I'm very sorry for the delay in processing your query. I'm afraid that due to data protection, we are only able to speak with the account holder. I can see that we have now been in touch, and I am more than happy to schedule a phone call with the account holder directly should they need further information.

The Osper Team

Rated 5 out of 5 stars

An awesome, must have product!

I gave this to my daughters (aged 11 and 13) for christmas and they absolutely love it. The sign up process was a breeze and the packaging was very professional along with the card itself.

I can easily load an allowance each month and I know instantly if and where they spend it. The card has been a great way to teach them about money, budgeting and savings.

Best of all, I know that if they get stuck for any reason, I can load some money quickly. You can't do that with cash!

Definitely a must have product for your children!

April 14, 2019
Unprompted review
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Reply from Osper.com

Hi Karen,

It's great to hear that Osper is working for you as a family. Teaching money management is important to us, but we also want children to be safe and we understand that as they grow, they also become more independant. We wanted to be sure that if an emergency arises when they are out and about, that as a parent, you are still able to load money to the card which is then instantly available for them to use. Thank you for giving us 5 Stars! I'll be sure to share your feedback with the rest of the team.

The Osper Team

Rated 5 out of 5 stars

Brilliant card for parents and children

I ordered an Osper card recently for my 9 year old, despite a few negative reviews. He loves it. He's now able to understand and manage electronic money using his app. Great product and very practical for pocket money.

April 4, 2019
Unprompted review
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Reply from Osper.com

Hi Eddie,

Thanks for giving Osper a try. It's amazing to hear that your 9-year-old is exploring and learning more about money management and enjoying financial independence.

The Osper Team

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