Østerlandsk Thehus Reviews 684

TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

I didn't receive my package, I can't track it (because the status is "Label Created") and no one is contacting me for delivery. And I already paid the money. Horrible experience

Company replied

Rated 5 out of 5 stars

It all started with trying one tea my partner brought from his recent trip to Copenhagen as a gift. All family members fell in love with it. So I went to internet to check if we can get more tea like... See more

Rated 5 out of 5 stars

I assume this is the comment section, as Danish alas, is not one of my languages. Your coffee is divine. The USA has nothing close to the taste and aroma. It took me a bit to manage to find your websi... See more

Rated 5 out of 5 stars

I’m very happy with the quick delivery since I orderd from Germany. Love the tiger mint tea especially. I Will definitely order again :)

Company details

  1. Coffee Store

Written by the company

Østerlandsk Thehus er et mekka for the- og kaffeelskere og byder på et stort sortiment af de fornemste kvaliteter.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

684 reviews

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Replied to 25% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

I didn't receive my package

I didn't receive my package, I can't track it (because the status is "Label Created") and no one is contacting me for delivery. And I already paid the money. Horrible experience

March 2, 2026
Østerlandsk Thehus logo

Reply from Østerlandsk Thehus

Hi

Thank you for your review, and we’re very sorry for the frustrating experience.

Your order has been shipped from our warehouse. After contacting UPS, we were informed that the shipment is currently on hold because the package is missing some address information required for delivery.

UPS probably tried to contact you regarding the delivery, but it may be that the phone number or email provided with the order is incorrect, which could be why they were unable to reach you.

We have also tried calling you so we could quickly confirm the correct details, but unfortunately we weren’t able to get through. We will also send you an email with this information.

Please feel free to contact us at webshop@osterlandsk.dk so we can confirm your delivery details and update them with UPS as soon as possible.

Best regards,
Østerlandsk

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Rated 5 out of 5 stars

Best coffee

A friend of mine brought some osterlandsk coffee back from his trip to Denmark.
From the day that I drank this coffee the first time, no other coffee came close.

August 17, 2025
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Rated 5 out of 5 stars

Easy purchase

Easy purchase, fast, everything was nicely wrapped. The cups are great. Haven’t tasted the coffee, however I would recommend the shop.

May 10, 2025
Rated 1 out of 5 stars

A huge disappointment

For a store that has existed since 1889, i.e., for 136 years, it is, to say the least, very unsatisfactory to be out of stock of products for months on end. They have had 136 years to establish stable suppliers around the world! Yet, it seems they have not deemed it worthwhile to have more than one supplier in case of shortages. I am extremely disappointed, especially because they appear not to grasp this issue when it is pointed out to them. Clearly, there is also a shortage of intellectual or cognitive capacity.

February 8, 2025
Unprompted review
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Rated 5 out of 5 stars

Top Tea

Everything went well; from ordering until the delivery. And the tea is of a very good taste. Well done, Oesterlandsk. TOP !

April 27, 2024
Rated 5 out of 5 stars

Fast delivery

I’m very happy with the quick delivery since I orderd from Germany. Love the tiger mint tea especially. I Will definitely order again :)

November 26, 2023
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Rated 5 out of 5 stars

It all started with trying one tea

It all started with trying one tea my partner brought from his recent trip to Copenhagen as a gift. All family members fell in love with it. So I went to internet to check if we can get more tea like that and when I found that we can I was very happy and made the order. Tea arrived very fast, packed very good and we loved all the new tastes we ordered. Great experience overall!

June 3, 2023
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