Ottegear Reviews 

I had a missing order. Tracking said it was delivered to my community mailbox. Community mailbox had nothing in the parcel or in the locker.

I wrote to customer service and got a response from an executive, Mary Morgan (not customer service)

Their customer service, with clearly no sense of how to help the customer, told me I had to reach out to USPS because it's no longer their problem, and said my product was insured.

I went to USPS, filed a claim, claim was denied. I wrote them back and no response.

So as soon as they ship it, if it gets to you or not, it's "not their problem" is clearly how they deal with things.

My last purchase went wrong.
The item was in stock and is still indicated as in stock (an aloha shirt by Bawidamann in my size and color of choice).
The payment was processed, paid in full. I even received an email saying that the item was shipped. and a few hours after that, without explanation, a new email saying that the payment will be refunded on my credit card.
I had already shopped in Otte Gear webshop without problem, I don't understand why my order was cancelled. That's sad, because it was for my Birthday. I'll have to order this shirt form anoter shop, then...