Otticanet Reviews 

19,452
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and authenticity of the products, often noting that items like sunglasses and frames are exactly as described and exceed expectations. Many people highlight the excellent customer service, describing the staff as helpful, friendly, and responsive, which contributes to a smooth and stress-free purchasing experience. Reviewers also appreciate the fast and efficient delivery, with many receiving their orders promptly and in perfect condition. However, some customers also noted issues with packaging, mentioning that packages arrived pulled open or that the shipping packaging was inferior, raising concerns about potential damage or security. A few other people also felt that there were delays in delivery, particularly due to customs clearance, and some experienced a lack of communication from customer service regarding these delays or other concerns.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the authenticity,... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising fast shipping times, even to... See more

Order

Consumers find order experiences to be ambiguous, with some praising the quick and efficient processing,... See more

Quality

Customers had positive experiences with quality, frequently praising the excellent quality of frames,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the staff as helpful, friendly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was pleased to find my favorite Saint Laurent frames at a reasonable price, because other sites sold them at almost double the price. The ordering process was also great, however, I removed one star... See more

Company replied

Rated 4 out of 5 stars

Process was simple enough and the product was great. Only issue was I had to return the first pair of frames for a replacement as they were defective (warped). On receiving the replacement pair, it se... See more

Company replied

Rated 4 out of 5 stars

The shipping was super super fast and fed ex did a wonderful job delivering, I literally got the product 3 days within shipping, however when I opened up the package, immediately to my dismay the colo... See more

Company replied

Rated 4 out of 5 stars

I sent two questions/concerns re my prescription sunglasses on June 12 & 17th via email re order OT23022 as well as one following on their website, with no responses. Tried twice to leave a voic... See more

Company replied


Company details

  1. Sunglasses Store
  2. Fashion Accessories Store
  3. Glasses Store

About Otticanet

Written by the company

WHY OTTICANET

Otticanet has been on the online business for more than 10 years. Starting from a long-lasting experience with different showrooms in Italy, it was time to offer our side-by-side, personalized services to the world!

OTTICANET IS YOUR CHOICE!

Choose among thousands of fashionable and affordable frames, the best glasses of the most creative and inspiring inventors of fashion over hundreds of brands across designer and even smaller, original new waves of style!

FAST DELIVERY

We want to be next to you and want you to feel this way. For the items that are in stock, we will reach out to the most remote corner of the world within 3/4 business days.

SATISFACTION IS GUARANTEED

Our style advisors are here to help you! You will not need to restrict your choice on what you see on the shelf of a store. Otticanet offers you any frame you may dream of and if you are not sure that it will fit you will have 30 days to let us know and send the glasses back! Our consultants are here to help you at info@otticanet.it or on the phone at 0039 01520479

Contact info

4.0

Great

TrustScore 4 out of 5

19K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically takes over 1 month to reply

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4.0

All reviews

(19,452)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Produktionsfehler jedoch bin ich der Schuldige laut Otticanet. 2/2

You guys are really funny and tell me to send the glasses back to you. Okay, then tell me how I should see in the time until you fix your own mistakes.
You and your company are simply an indictment.
You disguise everything in your favor so that the customer is left with your mistakes.
A wear and tear fault, my friend is certainly not someone who screws on so hard that cracks appear and the screws fall off after less than 7 days.
It can only be echoed whoever buys from you has already lost because I don't mention customs at all... what is not mentioned is the months-long wait to get a pair of designer glasses of Pazar quality.

August 23, 2024
Unprompted review
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Reply from Otticanet

Hello Donart,

we are really sorry to read your review and that you feel like this.

You received your glasses in September 2023 and after one week you informed us that something was not good with one screw.
In order to fix your glasses quickly, we proposed you to send you a set of screws for your specific glasses, everything on our charge.

Since you were not happy with that solution, we agreed for the return of the glasses.

We have never heard you back since October 2023 and you have never returned your glasses.

In July 2024, you contacted us again informing us that your frame is broken. All our glasses have 2 years warranty for manufacturing defect, but in this case the damage is due to the use of the glasses. It is not a manufacturing defect.

We offered you assistance on this matter but you did not accept it, unfortunately.

We remain at your disposal.
Kind regards
Otticanet

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Rated 5 out of 5 stars

As expected!

I've received my Maui Jim sunglasses in one week! I've saved 70$ on regular price in store. Honestly, I was a bit nervous because a didn't know that online store, but now I'm convinced that all the brands are original ones, brand new and in perfect condition. I highly recommend Otticanet!

August 15, 2024
Unprompted review
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Reply from Otticanet

Hello Frederic,
thank you for your review. It perfectly sums up our main goals: good prices, genuine products, fast shipments and happy customers.
We hope to meet you soon again.

Yours
Otticanet

Rated 5 out of 5 stars

Happy with my purchase

I received the glasses that I ordered all the way from IT to Saudi Arabia safely. Eventho it took some time to arrived but it was expected due to the long distance delivery. Received the item in very good condition. They really followed the prescription I provide perfectly and the most important is, it was an original glasses I can tell.
Kuddos to the customer service personnel named Arianna to keep on replying the emails I sent and answered all of the questions I asked.

August 7, 2024
Unprompted review
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Reply from Otticanet

Hello Norizah Hazirah,
thank you! We are happy to read your feedback.

We are really glad when we can satisfy our customers with our services and authentic products.

We hope to meet you again soon.
Kind regards
Otticanet

Rated 5 out of 5 stars

Amazing service

Bought a pair which I ended up returning, however the customer service I received was beyond exceptional. I have been assisted throughout the entire procedure and was refunded right when the package was delivered to their address. Thank you Otticanet! I will definitely shop with you in the future.

July 27, 2024
Unprompted review
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Reply from Otticanet

Hello Anas,
thank you so much for your feedback.

We are really happy if we can satisfy our Customers with our service, even if it means to return a product.

We hope to meet you soon again.

Yours
Otticanet

Rated 3 out of 5 stars

read the full review

Very good, but I think the quality of the glasses is a bit poor ( carrera sunglasses )

*The other brands I don't know about, I'm just passing on my own experience*

January 16, 2024
Unprompted review
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Rated 5 out of 5 stars

Thank you for my stunning Oliver…

Thank you for my stunning Oliver Peoples sunglasses, amazing price for me in the UK, excellent customer service my order was bespoke and not in stock but was advised of timescales immediately upon purchase and saved about £100. Will return when I need some new sunglasses

June 27, 2024
Unprompted review
Rated 5 out of 5 stars

I recommend Otticanet

I recommend Otticanet. They offer designer glasses at a lesser price than most brick and mortar stores. The quality of their work in getting your prescription right is high. I ordered Tom Ford glasses and even though there was a delay in getting them, Otticanet was great about communication with me to keep me in the loop. My glasses arrived super fast from Italy once they were complete. I got these glasses at a much better price than what was quoted to me by other stores. A good experience all around!

July 19, 2024
Unprompted review
Rated 5 out of 5 stars

all perfect

all perfect! I am very happy, the treatment and attention were great and very fast. Perfect packaging and very fast shipping! I will buy again! thank you!

July 19, 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Service from Otticanet!

I bought a set of clip-on lenses for a pair of Oliver Peoples 'Gregory Peck' frames from Otticanet.com.
When they arrived, I tried them on my frames and realised that I had bought the wrong size.
I emailed Otticanet and explained the situation and they immediately offered an exchange or refund. All I had to do was send the incorrect lenses back to them. Which I did.
The staff at Otticanet were wonderful to deal with. They kept me informed every step of the way. The replacement lenses were on back-order and they emailed me to let me know of this and I was soon contacted by them once the replacements were shipped out to me.
After a recent string of poor customer service from other companies online, it was refreshing to receive such wonderful service from Otticanet. Particular kudos to Alessandra, Arianna, Alessia and Marianovella. Their stellar customer service would indicate that Otticanet prides itself on delivering a high standard of service to its customers.
I was very impressed and greatly appreciated their work.
And the new lenses look great!
Thanks again!

July 3, 2024
Unprompted review
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Rated 5 out of 5 stars

Love my sunnies

Love my sunnies, love this store the 5th pair I brought from here.

June 17, 2024
Otticanet logo

Reply from Otticanet

Hello Keira,

thank you so much for being a loyal customer.

We are happy to hear that you love your new sunglasses and we will wait for your next orders.

Yours
Otticanet

Rated 5 out of 5 stars

The sunglasses were shipped very fast…

The sunglasses were shipped very fast and arrived in two days since the payment was made. The price is very competitive.

June 17, 2024
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Reply from Otticanet

Hello Sergey,
thanks for sharing your experience with us.

We are happy to know that you appreciate our fast shipping service and our our special prices.

See you next time!
Yours
Otticanet

Rated 1 out of 5 stars

I ordered June 17th and still my…

I ordered June 17th and still my shipment is not delivered Nd still on hold

June 17, 2024
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Reply from Otticanet

Hello Ahmed Abdulrahman,

we are sorry to read your review.

We checked your order and your shipment has been delayed in your country Customs for clearance controls.

We immediately contacted the courier in order to urge the delivery and few days later they delivered your package.

We remain at your disposal.

Kind regards
Otticanet

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Rated 1 out of 5 stars

Still waiting on refund

I returned my order (OT-7979761) a few weeks back and it was received by their warehouse on June 7,2024. I am yet to receive a refund, even thought it has been more than 6 business days since they recieved it (their policy states refunds are processed by 6 business days).

June 19, 2024
Unprompted review
Otticanet logo

Reply from Otticanet

Hello Mansukh,

according to our return policy, returns are processed within six (6) business days from the delivery of the returned parcel.

In your case, we have never received your package back. So we contacted you and you confirmed that you had never returned your glasses.

Kind regards
Otticanet

Rated 5 out of 5 stars

Exceptional customer service

Alessandra and the team at Otticanet went above and beyond to make sure I received my new sunglasses before setting off on holidays. I explained my situation to them and they responded positively, to which I am grateful.

June 14, 2024
Unprompted review
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Reply from Otticanet

Hello Darren,
thank you for your review.

It is very important for us to know that our customers appreciate our service and our fast shipping.
We always try to do our best!

We hope to meet you again on Otticanet.

Kind regards
Otticanet

Rated 5 out of 5 stars

Fast delivery and decent prices

I couldn't find my desired sunglasses anywhere but Otticanet. They processed my prescription and shipped the frame and lenses within 48 hours, and I got it 24 hours later.
I would definitely recommend it.

June 6, 2024
Unprompted review
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Reply from Otticanet

Hello Ahmed Rekik,
thanks for sharing your experience with us.
We are happy to know that you appreciate our fast shipping and our genuine products.

We hope to meet you again soon.
Kind regards
Otticanet

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing! I was initially on the fence about using Otticanet to buy a pair of ysl sunglasses that were on my wishlist... this site well exceeded my expectations! I placed my order on June 3rd and they arrived by the morning of June 5th. As for the glasses, they are in perfect condition, authenticated, and just what I was looking for.

June 5, 2024
Unprompted review
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Reply from Otticanet

Hello Janelle Thomas,
thank you for your review.
All our products are 100% genuine and we use the fastest shipping services to reach our Customers all over the world.
We are really happy when we can satisfy our Customers with our services and products.
See you next time!
Yours
Otticanet

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Rated 1 out of 5 stars

Horrible

Horrible !
Just horrible !

May 8, 2024
Unprompted review
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Reply from Otticanet

Hello,
we do not know what your derogatory words refer to.
In order to help you please provide your order details or contact us to support@otticanet.com.

At your disposal.

Kind regards.
Otticanet

Rated 5 out of 5 stars

Just great shop

Just great, got my items 2 days after, perfect on time for my wife bday. Thx a lot

April 17, 2024
Otticanet logo

Reply from Otticanet

Hello Philip,
thanks for your feedback.

We are happy to know that you appreciate our fast shipping.

We hope to meet you soon again.

Kind regards
Otticanet

Rated 5 out of 5 stars

So far so good just ordered May 5th..

So far so good just ordered May 5th... will leave official review when I receive the sunglasses.... It's The 10th these guys are pretty quick, and they look pretty official. Just doesn't have the logo imprinton the frames, however idk if they come like that( Like my blue 'Virgil' Offwhite Sunglasses) But Thank you
Otticanet. These look good.

May 4, 2024
Unprompted review
Otticanet logo

Reply from Otticanet

Hello,
thank for your review.

All our products are 100% authentic and we use the fastest shipping services to reach our customers all over the world.
Please note that we order all our glasses to the official manufacturers and we ship them as they come.

We hope to meet you soon on Otticanet.

Kind regards
Otticanet

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