OtticaSm.com Reviews 27,000

In December 2025, I placed an order for two pairs of glasses.
However, only one pair was delivered, and I was not informed in advance that the second pair was not available.

Throughout the entire process, I had to take the initiative myself — contacting customer support, asking for order updates, and trying to find out what happened to the second pair. Only later was I told that the model had been discontinued.

I then found a replacement on my own and asked for information on where I could pay the price difference, but I never received a response to that message.

It has now been a month since the order was placed, and the issue remains unresolved.
The company does not respond, and customer support is practically nonexistent.

I consider this behavior irresponsible and unprofessional.
❗ I DO NOT RECOMMEND ordering from this company if you do not want to lose both your money and your order.

I've ordered glasses from this store several times. Everything is great, fast delivery and very good prices.

Everything was okayOk, but problem if you don’t speak Italian.

Fast delivery and great quality!

Very good! Everything worked. Amazing prices also!

Last time I ordered glasses, I specified the correct model, but I received the wrong one. This time, I didn’t want to order from your website, but I decided to try. At first, you replied that shipping would take 6–8 business days. I placed the order on the 11th, and today is the 24th. It has already been a week since my emails have gone unanswered, my order has not been shipped, and when I write to your WhatsApp, I get dismissive replies saying I should email, yet my emails are not answered.
It is unacceptable to treat a customer this way. How can I know when my order will arrive if the 6–8 day period you specified has long passed?"

They sent a damaged product and later totally ignored me.

I ordered Oakley sunglasses and received them but they were defective.
There is a rule in the EU that within 14 days products that are ordered online can be returned for a full refund. I wrote an email to Otticasm asking to return the order and get a refund. They said OK, you can send it to us and give me the address. I sent the defective sunglasses with a courier company at my expense. When the package reached the destination, Otticasm company did not pick up the delivery and the package came back to me, so I had to pay one more time for the return shipping. For the moment I paid €125 for defective sunglasses plus €50 shipping costs and I received no refund. They stopped answering my emails. I'm really not happy about dealing with Otticasm and I don't recommend anybody to buy from them.

I purchased an eyeglass frame and the whole process, from payment to shipping, was fast and reliable. The product arrived very well packaged and in perfect condition. Overall, a smooth and trustworthy experience — a very satisfied customer.

The sunglasses are really good and the delivery was great too.

Great selection; good to navigate.

I’m very disappointed with my order. The glasses never arrived — I only received empty boxes. This was supposed to be a birthday gift for a friend, and I couldn’t give it because the glasses simply didn’t come. I expected a proper delivery and a much better experience. I don’t recommend!

You have to know that you will not receive aby warranty from the shop. They do not answer neither phonecalls nor emails.

Ignoring my messages after I sent the glasses back.

I didn't like the glasses, they approved the return.

Now I'm without glasses and my money.

Bad shopping experience :
I incurred a foreign exchange loss through no fault of my own.
Timeline:
4 Jan: I contacted the merchant (otticasm.com) to confirm stock availability.
6 Jan: Merchant confirmed the item was available, and I placed the order.
7 Jan: The merchant cancelled the order themselves.
The transaction was posted as NZD 375.04 rather than being released as a pending authorisation.
The merchant refunded the full original amount of €180.93 the following day, which converted to NZD 363.63.
Because the merchant charged and refunded instead of releasing the authorisation, I’ve incurred a loss of NZD 11.41 purely due to FX conversion timing and margins. I did not cancel the order, receive any goods, or cause the transaction to proceed.
Wasted my time and money. Not good experience.

I placed my order 200064417 in November 2025, and to this day I have received absolutely nothing. The payment was taken immediately, yet there has been no delivery, no update, and no refund. This is completely unacceptable and extremely frustrating. I am deeply disappointed;

I returned the glasses exactly as instructed on the website. I have a confirmation from the post office that the return was received at the warehouse more than a month ago, but despite that they still claim that the package has not been received.

They no longer respond to my emails, and I have not received a refund. I find this attitude towards customers extremely unprofessional and irresponsible.

I do not recommend purchasing until customer support and compliance with legal obligations towards customers are resolved.

I've bought several sunglassea ovee this page and everything went well.