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OTTO Work Force Reviews 

512
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 232 reviews, reviewers had a great experience with this company. Many customers frequently praise the helpful staff, noting that coordinators and team members are consistently supportive and always ready to assist with daily questions. Many people also appreciate the decent housing options provided and the smooth, effective onboarding process when starting their new jobs in the new country. Some reviewers were not happy with communication issues, poor support responsiveness, and long daily travel times to their assigned accommodations. Some people also noted difficulties regarding tight scheduling, unexpected changes to their work shifts, and completely unreliable transportation arrangements.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, ranging from great support to severe... See more

Service

People report ambiguous experiences with service, as opinions are sharply divided among consumers. While many... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting both strong support and severe... See more

User experience

Users describe ambiguous interactions with user experience, ranging from extreme satisfaction to severe... See more

Location

Consumers find location experiences to be deeply mixed, with severe complaints contrasting against positive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There're a lot of bad personal experiences, true. But if you don't come with high expectations it's good. Sometimes you need to ask and push some things, but always in a polite manner. It's not good i... See more

Company replied

Rated 4 out of 5 stars

Dear OTTO Workforce Team, I would like to sincerely thank OTTO Workforce and all the colleagues and coordinators who supported and assisted me during my time working with the company. I truly a... See more

Company replied

Rated 4 out of 5 stars

The working is going good. You can receive more hours of work, if this is your targhet. You have housing pretty decent, but the organization is the reason i give 4 out of 5 stars. Planning and transp... See more

Company replied

Rated 3 out of 5 stars

I think you prefer Polish people as you are based in Poland. Sometimes I was worried about my safety. Even get one day off for doctor was a problem. I worked all time in cold departement because I don... See more

Company replied


Company details

  1. Employment Agency

Written by the company

At OTTO we believe everyone has their unique talents. Our goal; Helping you grow your talents and matching them with the right opportunity. Whether that is by finding you a job, providing a safe place to live and work, helping you afford your first house, or improving your career. Having a positive impact on your future is what motivates us. We take care of our people We are proud of how we handle the essentials; fair compensation, paid on time, and everything else you need for a well organised career. On top of that, we go the extra mile to provide you with career development opportunities and access to our daily in-person and online support. We help you find answers to all your questions about working locally or abroad. That’s how we take care of our people. Leading international employment partner For over 25 years, our team of experts provided tens of thousands of people each year with a matching job in Poland or The Netherlands.


Contact info

3.8

Great

TrustScore 4 out of 5

512 reviews

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3.8

All reviews

(512)

469 reviews in the last 12 months

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Rated 4 out of 5 stars

Shoppings

It is the same i wrote in the app, i would like to be able to drive a car to do my shoppings.

June 3, 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Piotr,

Thanks for sharing your feedback 🙂 When shopping is on your way, it’s possible to make a short stop to pick up groceries. If that doesn’t work in your situation, your OnSite team can always discuss what options might be available for you.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Honest company and good team

Honest company and good team! Thank you for giving me the opportunity to work for you!

June 2, 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Nataliia,

thank you for your kind words and for sharing this with us 😊 We really appreciate you being part of the team and wish you all the best going forward.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

I work for OTTO for almost 9 years now

I work for OTTO for almost 9 years now. I went from Order picker to Teamleader to now working in Marketing as a Content Marketer. (without marketing degree) I have seen and experienced everything that is great about this company as well as everything that is bad. I can honestly tell you that 80% of problems comes from miscommunication, confusion and un-met expectations. Basically like in any other company with 16 000 employees, especially that works between multiple clients and it's employees, like OTTO does. There is no one here intentionally creating all those bad experiences people have. It's just the outcome of the things I listed above. Is your salary different than it should be? Client probably sent wrong hours from their system, or someone here miss-clicked, it will get fixed with next week salary if you point that out. I have been given warning for a mess I didn't create just because it was easier for accommodation manager to punish everyone than to dig deeper. I mean in the end we're all humans with different moods trying to make thing a bit easier for ourselves. I have been given a lot of support and chances to grow into my current role without any education. There were many people on my way that provided their support for me to grow. I'm not Dutch nor Polish and I have never experienced discrimination here. I'm not saying it doesn't exist but I have never experienced it myself. I tried to be kind, open, hard working and patient and it always worked our for me. I believe if you come with same attitude, it will work out great for you as well. I don't think there is a better way to move to another country and start your life there than using services of work agency. In this case OTTO was the one that still today provide job for me to grow and build my life here in the Netherlands. And for all the good and for all the bad it still deserves 5 stars from me.

June 1, 2026
Unprompted review
OTTO Work Force logo

Reply from OTTO Work Force

Hi Dávid,

thank you for sharing such an honest and thoughtful review. Your journey within OTTO really shows how much growth can happen when people support each other and keep communication open. We truly appreciate your balanced perspective and the commitment you’ve shown over the years.
Proud to have you on the team, and let’s continue pushing each other forward.
Coffee’s on you tomorrow at the office 😉

Kind regards,
Klaudia
Team OTTO

Rated 2 out of 5 stars

My Room IS good

May 26, 2026
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Reply from OTTO Work Force

Hi Wendy,

thanks for sharing your review. We appreciate you taking the time to leave your feedback. 😊

Kind regards,
Team OTTO

Rated 5 out of 5 stars

If you come with the OTTO Work Force…

If you come with the OTTO Work Force you can should be better everything, you can be learn new experiences and good colleagues

May 27, 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Hassan,

Thank you for sharing this 😊 Wishing you many more positive moments ahead with us!

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Otto does what's in their Motto

Working for OTTO W.F since a year now and I'm glad to say I haven't been more happier anywhere I've been before. Working for Albert Heijn is another perk that makes the whole experience even more fulfilling. Professionalism of coordinator and office is the highest imaginable and I've never ever had been ignored or any enquiries were delayed. Can honestly state Otto does what's in their Motto 😁

May 23, 2026
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Reply from OTTO Work Force

Hi Patryk,

Thanks a lot for sharing this, it really puts a smile on our faces 😁 Hearing that you feel valued and supported means a great deal to us. Thanks for being part of the journey!

Kind regards,
Team OTTO

Rated 1 out of 5 stars

Why?

Low sallary, literary robbing people, I am hard working and you give me only 206€, for 3 days and 1 Holiday, what am I done to you? what your people doing!!!why sutch quelty!!

May 27, 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Jan,

We understand that payslips can raise questions sometimes. For a clear explanation of the calculation, it’s best to check this directly with your onsite team, they can walk you through it step by step.

kind regards,
Team OTTO

Rated 5 out of 5 stars

This is a company that values its…

This is a company that values its employees, listens to their problems, and takes action quickly. Everything here is excellent.

May 27, 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Giorkem,

Great to have you with us and thanks for taking the time to leave such a positive note.😊

kind regards,
Team OTTO

Rated 5 out of 5 stars

Good work in Netherlands

My experience is still low but I learn fast I hope to be better in the future.

May 26, 2026
OTTO Work Force logo

Reply from OTTO Work Force

hi Mihail,

Thank you for the review. Listen to the more experiences colleagues around you. Ask a lot of question to our staff. We will always be there to help you improve.

Kinds regards, Team OTTO

Rated 3 out of 5 stars

Good Experience Overall, but More Work Hours Needed

I would like the schedule to be respected, meaning one week on the morning shift and one week on the afternoon shift, not two different shifts in the same week. If I am assigned to the afternoon shift, I would prefer to work only afternoon shifts that week. I would also like there to be more working hours available, and for the coordinators and team leaders to pay attention to and appreciate the hardworking employees who truly care and put effort into their work.

I like that the payments are made on time, the accommodation is good, the workplace has a pleasant environment, and the agency helps us when we have a problem. So far, I would say my experience is 7/10, because if there were more working hours, it would be really great.

Thank you.

May 26, 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Stefan,

thank you for sharing such a balanced and thoughtful review. It’s great to hear that the basics like payment, accommodation and support are working well for you 👍
Your input around planning and work availability is helpful and something we keep discussing internally. We really appreciate you taking the time to share both the positives and where things can improve.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

I like Otto because they’re helpful…

I like Otto because they’re helpful when you need something, the accommodation that they gave me, it’s nice and close to the workplace. It’s a good agency.

May 24, 2026
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Reply from OTTO Work Force

hi Gisela,

We are very happy to hear this. Thank you for sharing your experience with us. 🥰

Kinds regards, Team OTTO

Rated 5 out of 5 stars

It's nice at work

It's nice at work, I am happy when the break time is.
I had many day's off because of holidays.
I wish to work also on Saturday or Sunday, maybe every second or third weekend in month, when is possible. THANK YOU FOR EVERYTHING!

May 26, 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Anamaria,

thanks for your kind and positive message 😊
Great to hear you’re enjoying your time at work. If you have preferences about working weekends, make sure to share this with your OnSite colleague. We always try to take wishes like this into account when possible. Thanks again for your appreciation!

Kind regards,
Team OTTO

Rated 4 out of 5 stars

All is good

All is good, the agency, the acommaditon, job, transport.

May 26, 2026
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Reply from OTTO Work Force

hi! Good to hear we ticked our boxes for you ✅ Thank you for leaving a review. Team OTTO

Rated 4 out of 5 stars

A stable job

A stable job, acceptable salary,

May 26, 2026
OTTO Work Force logo

Reply from OTTO Work Force

hi Christian,

Thanks for the good review. Feel free to always extend your reviews with more tips for us to improve your time with us.

Team OTTO

Rated 4 out of 5 stars

Good coordonators but..

Salary on time and we had 3 great coordonators .Iulia(Romanian,she left) Bartosz( i think polish a great guy also) and Adriana( Romanian -she is knew but the best) the only thing that was bad, is the coordonator Magda when we had a problem she dind’t care ,when we wanted a single day off ,she said “ is not possible” ( i never asked for free days ,i had only the best emails from the company i work ,i had no sick days and when i asked her that was the answer) she is very rude .

May 23, 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Raluca,

thanks for taking the time to share this. We’re happy to hear that most of our colleagues are appreciated and made a positive difference for you 🙂 Hopefully the cooperation with your current contact will continue to improve. Your feedback is appreciated.

Kind regards,
Team OTTO

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