Ouigo Reviews 3,276

Horrible service. They make you pay extra for large luggage (over 55 cm), make you wait forever in line to board, then the coach order is all messed up (so you risk to miss the train even if you're already there), entertainment and wifi aboard don't work. STAY AWAY.

Train was broken had to wait for rescue for 3 hours on a 1.5 hour trip🤣

BEWARE ALL FOREIGN TRAVELERS!!!! This Is a TERRIBLE UNETHICAL COMPANY. Their website made an autogenerated mistake that I brought to their attention immediately and they refused to refund my money.

Cheap it is and cheap is what you get. Especially NO SERVICE DESK at all (yes it s an SNCF brand but SNCF services only the more expensive INOUÏ sub brand.
Meaning it s virtually impossible to exchange a ticket for example or even just to ask for information. And yes it is on the SNCF connect app, but it is still like a low cost airline or worse.

A very basic and uncomfortable service. If you’re looking for the golden age of the train, find another more expensive way to travel. This is the train equivalent of a budget airline - uncomfortable seats (if you are taller than 5 foot 6 inches think cramped), no catering, limited space for luggage and (if you’re really unlucky) an inconvenient out of town station. If you fall into the latter category, by the time you’ve paid for a taxi into town you might as well have gone on a regular train. On the other hand if you really want a cheap no frills experience (with add on costs that erode the saving) you’re in the right place.

Very Bad,
from strasbourg to paris more than 40 minutes late. No compensation for the delay
then from paris to strasbourg 60min delay just to end up "trip deleted" after from all the waiting

I booked with Ouigo in February 2026 to travel from Cordoba to Sevilla on Train 06410 on 21 May 2026. On 24 February I was advised by Ouigo that the train had been cancelled, and I could get a refund via Trainline, who I had booked the tickets through. First, I had to fill in a claim form and then send it to Ouigo and Ouigo would send me Purchase Voucher. I would then have to deactivate the voucher and forward the deactivated voucher to Trainline who would then refund me. However, Ouigo has not sent the voucher, and I have sent them at least 4 emails requesting the voucher, but they do not respond and it looks like I've lost my money. I won't travel on Ouigo in the future and will book directly with Renfe for the rest of my train travels through Europe.

1. Cancellation of tickets from Granada to Ronda and from Ronda to Seville (4 passengers). Due to railway line issues, these services were cancelled. We were forced to purchase alternative tickets directly from Granada to Seville. We are requesting a full refund of the cancelled tickets.

2. Cancellation of tickets from Seville to Madrid (4 passengers). We were never notified in advance. There was no email, SMS, or prior communication. We only discovered the cancellation upon arrival at Seville train station. We were forced to purchase replacement tickets on the spot at a significantly higher price.

To date:
• Omio has not responded to our refund request.
• The railway operator has not responded regarding refund or compensation.

Under Regulation (EU) 2021/782 on rail passengers’ rights and obligations, we are entitled to full reimbursement in case of cancellation and re-routing without additional cost. Furthermore, lack of notification caused additional financial loss.

We request assistance in obtaining:
• Full refund of all cancelled tickets
• Reimbursement of additional replacement ticket costs

Most terrible Organisation. I have bought a ticket for a Train from Malaga to Cordoba. In the Station I looked for the Ouigo-Train, but anywhere was a Train from Ouigo. I have to bought a second ticket from Renfe. From Ouigo: no Information. Never, never Ouigo!!!

No star at all. Only 1 cause it’s cheap. We took 2 trains which both had delay ( 1 and a half hour combined) If we had things planned we would have missed them. Bad experience very slow train and makes many unnecessary long time stops . It’s cheap but the program MUST be followed.( I am not talking about small delays )

OUIGO unilaterally changed my Madrid–Barcelona train on 17 March 2026 from 17:17 to 16:22 without my consent.
This change makes the journey IMPOSSIBLE for me: my connecting train to Madrid (from another station) arrives at 16:37, meaning I physically cannot take the rescheduled OUIGO train.
I submitted the official customer support form on OUIGO’s website multiple times and received no response.
Despite this being a carrier-initiated change that invalidates the booking, OUIGO relied on “non-refundable” fare rules instead of honoring EU Regulation (EC) 1371/2007, which provides a right to reimbursement.
Changing schedules unilaterally and then ignoring passengers is unacceptable. Book with caution.

The most worst app or train purchase ticket cause they don’t email there passengers that the train is was cancelled.our planned things to do is cancelled due to these irresponsible.and its your part is has a problem but your bullsh*t policies is doesn’t fully refund our money.

Seville spain 6:55 cancelled feb 6,2026.

Better improve your service.don’t give us a cheaper price if this what we can get.

we booked train from Madrid to Seville round trip They cancelled it 2 days before but would not return the money and we were told to get it contact Trainline This is complete fraud

The train didn’t arrive on time.
We boarded the train one and a half hours late.
The scheduled travel time was two and a half hours — that’s how long the journey was supposed to take.
However, the trip took five hours from Barcelona to Madrid.
It was a terrible experience.
I definitely do not recommend it to anyone.

Fellow Americans, avoid at all costs. Wouldn’t let us board even though we arrived at boarding time. The train sat there another 10 minutes before board. Absolutely horrible.

We took 2 Ouigo trains (Barcelona-Madrid, Madrid-Córdoba) on 01.01.26 and 2 Ouigo trains to return on 06.01.26. On all 4 trains, many toilets were out of service and other toilets did not have running water to wash hands. Our 17:17 train from Madrid to Barcelona on 06.01.26 was 2 hours 51 minutes delayed without explanation and without apology. Despite the lack of information, Ouigo staff in Madrid station were inpatient and had a bad attitude when passengers calmly asked questions. They got annoyed with passengers waiting in the corridor, even though there was nowhere to sit. Once trains were ready to board, the screens were not updated and no announcements were made. We were updated by other passengers. Before boarding, they made us wait on the platform in the cold for 15 minutes without explanation.

Very bad experience with OUIGO.

I wanted to change my tickets and, after paying the change fees, I ended up with 4 tickets in my name for the same date due to a technical issue.

Despite this, customer service refused to acknowledge their mistake and asked me to pay again to fix the problem, even though the error was not on my side.

I find this attitude unacceptable:
-No commercial gesture
-No sense of customer service
-Complete lack of consideration for customers

In short: a company that clearly does not take care of its customers.
I am very disappointed and do not recommend it.

Agree with the pervious customers!!! They are usually late 30 min or more !!!! I took a taxi thinking that I gonna be late and was running and when I came I saw I had to wait 30 minutes !!!! A stupid company !!!! Never will use it again !!!! the worst quality service that’s why cheap !!!

Two trains cancelled on the same day for technical reasons.’ Wish I’d read the reviews before booking as this seems commonplace.