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OurRitual Reviews 148

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, insightful guidance, and ability to create a comfortable and supportive environment. Many people highlight the effectiveness of the service, noting that it provides a flexible, approachable, and impactful way to engage in meaningful conversations and achieve breakthroughs. The app is often described as easy to use and helpful, offering valuable content and tools that complement the sessions. However, some customers also noted issues with the app's user interface, describing it as glitchy or clunky. A few other people also felt that the pricing was not always clear or that the value for money was questionable, particularly regarding the length of sessions and the availability of therapists.

What people talk about most

Staff

People report positive experiences with staff, highlighting their attentiveness, helpfulness, and expertise.... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the app's ease of use, informative... See more

Service

Clients share positive opinions on service, highlighting the helpfulness and personal connection with... See more

Application

Customers had positive experiences with the app, finding it informative, easy to use, and helpful for... See more

Price

Users describe ambiguous interactions with price. Many customers found the service to be affordable and a... See more

Based on these reviews

Rated 5 out of 5 stars

After cycling through THREE different therapy options (all disasters btw), OurRitual is the only one we haven't ghosted after a month. The secret? It's actually... manageable? Wild concept!... See more

Rated 5 out of 5 stars

We downloaded OurRitual because it was affordable and we figured, why not? But it honestly delivered way beyond our expectations. The sessions were deep, thoughtful and most importantly totally doab... See more

Rated 5 out of 5 stars

My spouse and I were on the rocks when we met Florencia. She became a balm in our lives providing calm during the storm, peace in an ocean of pain, and understanding while we faced chaos. We though... See more

Rated 5 out of 5 stars

The best part of my OurRitual experience was the relaxed nature of it all. There is no pressure to have something to say or to say the right thing during the couples and individual sessions. It is tru... See more


Company details

Written by the company

𝐓𝐚𝐤𝐢𝐧𝐠 𝐭𝐡𝐞 𝐠𝐮𝐞𝐬𝐬𝐰𝐨𝐫𝐤 𝐨𝐮𝐭 𝐨𝐟 𝐲𝐨𝐮𝐫 𝐫𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩. OurRitual brings together compassionate human support and smart technology to help people build stronger, healthier relationships. We offer a new kind of couples therapy - one that combines expert-led care with AI-powered tools, masterclasses, and skills-based exercises to make support more personalized, proactive and accessible. We're creating a future where relational wellness is part of everyday life - not just something you turn to in crisis.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

148 reviews

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1-star

Replied to 71% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Lauren is really wonderful

Lauren is really wonderful. I feel supported and I don’t feel judged. Right now it’s helping me assess my relationship and determine how I can be my best self regardless..

November 19, 2025
Rated 5 out of 5 stars

Worth the money

The videos are digestible time lengths, and are easy to follow and understand. The sessions are short, but my expert makes the most of them. It truly feels like he is listening and makes mindful recommendations for work in between sessions.

November 20, 2025
Rated 1 out of 5 stars

My therapist was okay but the company....

My therapist was okay. Other than showing up looking soaking wet (water literally dripping from their hair), he seemed to listen and understand. I actually liked the pathways, which is why I signed up. I went to a session and decided I would like to be in person so I canceled. Cancellation was bugging, so I had to find an alternate way to do it. This was WELL BEFORE 14 DAYS! I was told I am not getting the refund anyways. I cancelled within the time frame, met with my expert, and did everything I was supposed to. On top of that, they charge a $30 cancellation fee. This company preys on vulnerability and takes advantage of people going through a difficult time. Now, not only am I having marital issues but I am $150 down the drain for NOTHING!

November 18, 2025
Unprompted review
OurRitual logo

Reply from OurRitual

Hi Makayla, we’re sorry this added stress during an already difficult time. When members sign up for a discounted long-term plan and cancel early, the pricing adjusts back to the standard monthly rate for the sessions completed. If you’d like us to take another look at your account to see what happened here or talk through anything directly, please reach out to customer.support@ourritual.com, and we’d be happy to help.

Rated 4 out of 5 stars

OurRitual has been a great resource for…

OurRitual has been a great resource for me and my husband, supporting us in building resilience in the face of some stressful family situations, and also working through old triggers. We were paired up with an amazing therapist, who is a great fit for us, who lives across the world but whom we really love. The technology side has been a little clunky; we’ve run into a few issues with the online application. But overall, I think this is a good deal and super helpful.

November 9, 2025
Rated 1 out of 5 stars

RUN don't walk away…

I would RUN, not walk away from getting financially entangled with this “company.”.

First off they have no respect for privacy (they automatically record your zoom sessions) - if you don't remember to tell them to stop they will happily continue recording you while you spill your guts to a complete stranger. Their program is “lazy” and designed so you spend time watching pre-recorded videos on their app 80% of the time and then they give you a paltry 40 minutes per week with a person (which is not enough time for couples therapy) where they just want to talk about the pre-recorded videos (because that is scalable) you were supposed to watch…all for $300+ per month smdh…

Their 14 day money back guarantee is complete BS - I contacted them on the 13th day saying I would like to take advantage of their offer. "Karl" who was extremely cold, litigious and rude responded 9 days later with a long and very legal explanation of why I actually don't qualify for this refund because I did X and I was supposed to do Y. He also made sure to throw this line in for good measure "We want to clarify that the delay in our response is not a factor."

Predatory subscription practices (if you are offering an above board service that contains value no one should leave and the ones that do you should have no problem refunding so you can learn to stop making people leave) and not a viable alternative to a real therapist. I'm pretty sure that the people we talked to weren't even licensed, recording people during therapy sessions is such a violation of privacy and trust. I am truly shocked there. The customer service is likely outsourced to people who actually don't care, their technology is described as finicky at best. It's extremely confusing to use their app if you can figure out how to use it, you will get trapped inside of videos having to kill the app in order to leave.

Just really bad - spend your $300 on a licensed professional.

October 8, 2025
Unprompted review
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Reply from OurRitual

We’re really sorry you had such a frustrating experience. Reading through your review, we can see there were multiple things that went wrong, and we want to address them.

The privacy concern about recordings is really important to us. We actually ask for explicit consent before every session. For members, this looks like a pop-up in Zoom where members can opt out if they’re not comfortable being recorded. Any recordings are kept confidential and only used by your Expert for session notes.

We also want to clarify that our Experts include licensed therapists and relationship professionals who use evidence-based approaches. Finding the right match matters too, which is why we encourage expert changes when needed. If you have questions about your specific Expert’s qualifications, we’re happy to discuss that directly.

It sounds like the session structure and educational content didn’t work for you either. Our videos are designed to support your sessions, not replace them. While our 40-minute format works well for some couples, we do offer flexibility to adjust for longer sessions when needed.

The customer service experience you described isn’t an experience we’d want anyone to have. We’re addressing that internally, and we’d like to review your refund situation directly. Please reach out to customer.support@ourritual.com, and we’ll reassess your refund case. We appreciate your feedback as we continue working to improve.

Rated 5 out of 5 stars

Finally something that fits into real life

We’ve tried therapy, relationship books, communication workshops you name it. But the biggest issue was always the same: we just couldn’t keep up. Between work, kids, and everything else, scheduling a weekly session with a therapist started to feel like just another stressor which the whole idea was for therapy to be our escape.

That’s why OurRitual clicked for us. It’s the first thing we’ve used that actually fits into our life instead of demanding more from it. The sessions are guided and structured, but long enough that we can do one after the kids go to bed or even on a lazy Sunday morning. No pressure, no rushing to make it to an appointment. And even though it’s flexible, it still feels intentional. The conversations we’ve had have been more honest and productive than a lot of our in person therapy. It gives you the tools to really show up for each other even if you’re exhausted or short on time.

It’s not just convenient, it’s effective. We’re not just fitting it in we’re looking forward to it. That’s a big shift for us.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Way more value than what we paid for

We downloaded OurRitual because it was affordable and we figured, why not? But it honestly delivered way beyond our expectations. The sessions were deep, thoughtful and most importantly totally doable even on busy weeks. We ended up having some of our most honest conversations ever.

It’s one of the few things we’ve both agreed is actually worth the time and money and just overall one of the best finds for us as a couple.

August 24, 2025
Unprompted review
Rated 1 out of 5 stars

The price shown is only for 20-minute…

The price shown is only for 20-minute sessions, but 20 minutes is hardly enough — that’s not real therapy

September 11, 2025
Unprompted review
OurRitual logo

Reply from OurRitual

Hi Ira, thanks for raising this. For context, our 20-minute sessions are designed for individuals and focus on relationship-related issues. They’re part of a unique package we’ve built to support people working on their relationships. For couples, sessions are at least 40 minutes. We also offer the option to extend sessions if more time is helpful. If you’d like, we’d be glad to talk through how our approach works. Please feel free to reach out to our team at customer.support@ourritual.com.

Rated 4 out of 5 stars

I've been through a lot of therapy this felt refreshingly different

I’ve tried couples therapy more than once, across different stages of my relationship. Some of it helped, some didn’t stick. What stood out about OurRitual was how natural and non intimidating it felt. It doesn’t come off like it’s trying to be therapy it just creates a space for meaningful conversations to happen, without all the pressure or formality and the specialist are amazing.

The structure is honestly spot on. The sessions guide you into the kinds of topics we usually want to talk about but never make time for things like values, emotional habits, how we handle conflict, and what we actually want from each other long term. But the way it’s presented makes it feel doable, even after a long day.

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Surprisingly effective even solo

I started using OurRitual on my own since my partner wasn’t ready to join. At first I wasn’t sure how much it would help solo but the sessions were way more impactful than I expected. It didn’t feel like traditional therapy in a good way. It was more flexible and way less intimidating. I started showing up differently, with more patience and clarity and honestly, my partner noticed. Eventually, he got curious enough to join me.
If you’re in that place where you feel like you’re the only one trying, this can still be a powerful place to start. It definitely was for me.

June 19, 2025
Unprompted review
Rated 1 out of 5 stars

Felt like an cult mixed with a scam..

I do not recommend this platform because of our experience/they do not give refunds even after you canceled your subscription well ahead of time! I fought with them for months and they stood very firm in not returning my money...

We kept giving this a chance, but it had a very cult-like feeling. Its really like a scam honestly...they do not offer what they say they do

I have studied psychology and I can assure you, this is not real therapy. Stay far away from this platform and go dig and read other reviews! We were not alone!

September 3, 2025
OurRitual logo

Reply from OurRitual

We’re very sorry for the breakdown in your experience. Our Experts are licensed professionals, and our intention is always to provide meaningful, evidence-based support. If you’d like to understand more about your situation, please reach out to customer.support@ourritual.com so we can follow up and share more details directly.

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