What great after sales service. I bought a pair of Highlander carbon fibre skye walking poles from them earlier this year but the bottom section of one snapped during my Tour de Mont Blanc earlier t... See more
Company replied
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See what reviewers are saying
Fabulous, I bought several items, great communication, fast delivery and well packaged. Thank you so much, shall definitely buy from Outdoor Action again x
Fantastic store with Clothing footwear tents and accessories of all makes at very competitive prices! knowledgeable helpful staff that are more than happy to spend time making sure you don't leave unt... See more
Leger helmet. Website is misleading. Clicking on black produces grey. Clicking on silver produces matt black. Bought this helmet for my grandson for Christmas. His disappointment at wrong colour was p... See more
Company replied
Company details
Written by the company
Outdoor equipment has been supplied by Outdoor Action throughout the Blackburn, Lancashire and the North West of England for over 40 years, we have a wealth of expertise and experience within the outdoor leisure industry. Our online outdoor equipment store offers an extensive range featuring popular brands including Berghaus, The North Face, Sprayway and Vango. So if you are looking for outdoor equipment from waterproof/windproof clothing, down and insulated jackets, fleeces, rucksacks, sleeping bags or tents at discounted prices, then please have a look around our online store, or come down to our Blackburn Lancashire Store on King Street
Contact info
26-34 King Street , BB2 2DH, Blackburn, United Kingdom
- 01254 671945
- info@outdooraction.co.uk
- www.outdooraction.co.uk
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Good customer service and delivery time
October 14, 2018
Unprompted review
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Couldn't Ask For More
The very best price for what I was looking for. Prompt delivery. I recommend Outdoor Action to you.
October 13, 2018
Unprompted review
Very fast efficient service and a great…
Very fast efficient service and a great price. Saved over 100 on my tent.
October 13, 2018
Unprompted review
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Great product price and service
Would recommend had a good experience.
Ordered a jacket which was unfortunately out of stock, had an email the next day apologising and advised they had another colour which I was equally happy with..
Received it well packaged within 24 hours, signed delivery and at a reduced price too - great customer service
October 10, 2018
Unprompted review
Good price well packaged and swift…
Good price well packaged and swift postage
October 10, 2018
Unprompted review
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Recommended great service
October 9, 2018
Unprompted review
Despatched promptly
October 8, 2018
Unprompted review
After Sales Service
The after sales service has been amazing and the most helpful that I have encountered. Due to this I would absolutely recommend this company to family and friends.
October 8, 2018
Unprompted review
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blocked from a Facebook group for returning a clearly used item!
Ordered two camping cupboards. One had clearly been used or was a second or ex display. Must have been. The shelves were scratched and the unit was dusty. The internal packaging had been opened. The second was dusty which was most likely from factory which id of probably overlooked but I was so annoyed about the state of the first I requested for both to be refunded. I was sent a returns label to print and asked what day etc etc which was fine. However later noted they had kindly removed my account from their website so I couldn’t check my orders etc. Not only that the managers/owners must be very childish as I have also been blocked from a Facebook group that outdoor action have association with. (Not outdoor actions business page) This did make me chuckle. So if you want to buy used goods and be treated like a child then fill your boots and buy from them. I will never buy anything from them again as their customer service stinks!
In response to your reply. You mustn’t have checked the item properly then because those shelves were scratched from use!!! I have received no warnings etc from upsetting anybody on Facebook!!! It’s funny how the admins of the group seem to be people who have a large association with outdoor action. I don’t really care anyway. I was asked to write a review so I have.
October 8, 2018
Unprompted review
Reply from Outdoor Action Ltd
In response to this negative review we have dealt with this customer on a few occasions and for the first time have had to make the decision to remove from our database. the products we have shipped on seperate occasions were all from our warehouse so never been in the shop stock, all 4 products that were sent were factory box sealed and also factory shrink wrapped which we do not have a machine to do this, customer would have noticed this. On the products returned which were claimed to be damaged, dirty, faulty etc etc we could only see a chalk mark on one of the cupboards from the factory which was easily removed with a cloth leaving no marks.
In response to the facebook forum that she was removed from we are associated to the group as we offer discounts BUT we have no involvement in the running of it and adding and removing people, having asked the question to the admin this member was removed from the group for reasons not involving our matter but to do with warnings involving there selling group and upsetting other members.
My item arrived very quickly
My item arrived very quickly. Really pleased with my purchase
October 8, 2018
Unprompted review
Great price, excellent service.
Great price, super quick delivery and a lovely jacket, all excellent and recommended.
October 4, 2018
Unprompted review
Well happy with there servise came…
Well happy with there servise came quicker than they said
October 3, 2018
Unprompted review
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Excellent service no problems at all
October 1, 2018
Unprompted review
Very helpful when I encountered an…
Very helpful when I encountered an issue with my purchase. Problem was rectified and item was re-sent without charge. Couldn't fault service and knowledge.
September 30, 2018
Unprompted review
A good no nonsense purchasing…
A good no nonsense purchasing experience with swift delivery.
September 28, 2018
Unprompted review
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