Out of Eden - Hospitality Supplies Reviews 

184
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Quick service. Order arrived day after placing. The Coffee Bags are first class, tried various others these are the best, will certainly be ordering more. As for the Oaty biscuits & Choc Chip Cook... See more

Rated 5 out of 5 stars

Great speedy delivery and well packaged order. The wild fig soap smells lovely and leaves hands feeling soft. The bottles are an extravagant looking addition to your bathroom. Even bought the 5 litres... See more

Rated 5 out of 5 stars

Exceptional customer service! I purchased some lovely, high-quality pillows and cases, but upon arrival, I realized they were too large for our needs—my mistake. I contacted their team, and they promp... See more

Rated 5 out of 5 stars

We're regular if not frequent customers and have always found their products of excellent quality for the price, especially with the free postage. However, I always say you only get the measure of... See more

Company details

  1. Hotel Supply Store

Written by the company

Out of Eden is your one-stop shop for hotels, B&Bs and self-catering properties, with all the essentials for guest accommodation. Get hotel-quality bedding, towels, bedroom equipment, toiletries, refreshments and cleaning supplies. Add unique products for great reviews, such as bathrobes, slippers and welcome packs. Benefit from fast delivery, a 30-day money-back guarantee, small pack sizes and free returns. Over 1.4 million orders delivered to accommodation providers since 1993, and over 7000 five-star online reviews.


Contact info

4.8

Excellent

TrustScore 5 out of 5

184 reviews

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4.8

All reviews

(184)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service. Toaster arrived, well packaged one day after ordering, even though it was free delivery and not a premium service. The price was also the cheapest available at the time.

January 11, 2024
Unprompted review
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Rated 5 out of 5 stars

Quick and easy to order by phone and…

Quick and easy to order by phone and the person I spoke to was very helpful, only ordered yesterday so delivery remains to be seen, but it says dispatched so if it arrives tomorrow as it should I would give them top marks.

January 2, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service 👏🏻 this was my first…

Excellent service 👏🏻 this was my first order from you and I’m impressed, I only ordered yesterday and my product arrived today so I am happy and so is my daughter who wanted the small pots of chocolate spread so I will be returning I’m sure. Thanks again and Merry Christmas

December 20, 2023
Unprompted review
Rated 5 out of 5 stars

Superb customer service, products & prices

Superb customer service. No quibble returns. Outstanding quality products. Excellent selection and value for money. A great place to shop online for property management companies, hotels, self catering accommodation owners, the Air B&B set, and homemakers.

December 14, 2023
Unprompted review
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Rated 5 out of 5 stars

Quality product and a good price

It was quick and easy to order. The pillows are very good quality and were delivered within a few days of ordering. I didn’t expect them so quickly given it is so close to Christmas.

December 14, 2023
Unprompted review
Rated 5 out of 5 stars

Quick service

Quick service.
Order arrived day after placing.
The Coffee Bags are first class, tried various others these are the best, will certainly be ordering more. As for the Oaty biscuits & Choc Chip Cookies they are just perfect especially been in packs of 2, & no waste.
Will certainly be ordering more of both.

December 12, 2023
Unprompted review
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Rated 5 out of 5 stars

Out of Eden offer not only fantastic…

Out of Eden offer not only fantastic products they also offer a 5* service. The website is really easy to use and view products and order online. The staff when you call are always so friendly and helpful. Give great advice and recommendations. Deliveries are always super quick and well packaged. I honestly wouldn't go anywhere else. Out of Eden have everything covered when it comes to hospitality supplies.

November 6, 2023
Unprompted review
Rated 5 out of 5 stars

Such good quality products

Great speedy delivery and well packaged order. The wild fig soap smells lovely and leaves hands feeling soft. The bottles are an extravagant looking addition to your bathroom. Even bought the 5 litres to refill them. Really impressed with the 13.5 tog king size quilt and is just as stated ‘hotel quality’. Couldn’t be more pleased with my purchases. Will definitely be buying again and would highly recommend.

November 7, 2023
Unprompted review
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Rated 1 out of 5 stars

DPD failing to deliver - a dismal experience

Total failure by DPD to deliver on Wednesday or Thursday or to leave at my designated pickup point on Friday. On Saturday they couldn’t tell me where the parcel was, promising a call from the depot manager (which hasn’t happened).

For some reason the delivery address given to DPD didn’t include the building name or business name, which is crucial but since they didn’t even attempt delivery that point is currently moot. They wouldn’t take a building name when I contacted them twice on Saturday

November 4, 2023
Unprompted review
Out of Eden - Hospitality Supplies logo

Reply from Out of Eden - Hospitality Supplies

We contacted our customer as soon as we were made aware by this review that their delivery had not been successful. To ensure the fastest possible resolution, a replacement has been sent out. The feedback on DPD's process and the missing part of the address has been passed onto the relevant departments and will be reviewed. We sincerely apologise that our customer's order was affected on this occasion.

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