Out of Eden - Hospitality Supplies Reviews 

184
TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Quick service. Order arrived day after placing. The Coffee Bags are first class, tried various others these are the best, will certainly be ordering more. As for the Oaty biscuits & Choc Chip Cook... See more

Rated 5 out of 5 stars

Great speedy delivery and well packaged order. The wild fig soap smells lovely and leaves hands feeling soft. The bottles are an extravagant looking addition to your bathroom. Even bought the 5 litres... See more

Rated 5 out of 5 stars

Exceptional customer service! I purchased some lovely, high-quality pillows and cases, but upon arrival, I realized they were too large for our needs—my mistake. I contacted their team, and they promp... See more

Rated 5 out of 5 stars

We're regular if not frequent customers and have always found their products of excellent quality for the price, especially with the free postage. However, I always say you only get the measure of... See more

Company details

  1. Hotel Supply Store

Written by the company

Out of Eden is your one-stop shop for hotels, B&Bs and self-catering properties, with all the essentials for guest accommodation. Get hotel-quality bedding, towels, bedroom equipment, toiletries, refreshments and cleaning supplies. Add unique products for great reviews, such as bathrobes, slippers and welcome packs. Benefit from fast delivery, a 30-day money-back guarantee, small pack sizes and free returns. Over 1.4 million orders delivered to accommodation providers since 1993, and over 7000 five-star online reviews.


Contact info

4.8

Excellent

TrustScore 5 out of 5

184 reviews

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4.8

All reviews

(184)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Consistent good service and products

Out of Eden have consistently fulfilled my business orders quickly. The products I have had so far (including sanitising and cleaning products, towels, robes, bedlinen and storage) have been of good quality. No complaints at all and I will be ordering from them often.

June 29, 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Recently made two orders. Received fast and efficient service. Best of all the products I purchased are first class. Thank you for providing such an excellent service in such difficult time.

April 6, 2020
Unprompted review
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Rated 5 out of 5 stars

Highly recommend

Used out of Eden to order some toiletries as a gift, I was a bit nervous at first as the company seemed to be more geared for large bulk orders. However, there was no need to be nervous, this a a great company with excellent customer service and my parcel arrived within 36 hours of me ordering it! Very happy and would definitely recommend out of Eden!

December 2, 2019
Unprompted review
Out of Eden - Hospitality Supplies logo

Reply from Out of Eden - Hospitality Supplies

Thank you for leaving a glowing review for us! Out of Eden is happy to supply customers large or small.

Rated 5 out of 5 stars

Really like the company

I've made a number of big orders with them which have always been accurate and on time, and come with friendly notices in them.

They seem to take real care in their customer service and when I have had to speak to the team they were really lovely.

I also feel like the products they supply are environmentally friendly which shows to me the owners have a conscience.

I'm pretty sure they will be using their services for a long time.

October 17, 2019
Unprompted review
Out of Eden - Hospitality Supplies logo

Reply from Out of Eden - Hospitality Supplies

Thank you Adam,
Our Vision & Values:
"Our aim is to be an ethical helpful and profitable company, by valuing our customers, nurturing our team and by being involved in the local, national and global community.
We treasure the environment and we will support others less fortunate than us through our profit"

Rated 5 out of 5 stars

Lovely products and customer service!

My company Stay & Escape have been using Out of Eden for a year now and we love all their products. Their towels are really high quality, we use their Cole & Lewis Wild Fig range, and have just ordered some of the 400tc bedding to try. It just arrived and feels lovely but yet to test properly. Over the last year, every single delivery has come promptly on the date requested (usually within 2 days). Their communication is great and we will continue using them.

September 21, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent speedy service

Excellent speedy service. Quality of the pillows was excellent. Extremely helpful and polite staff.All in all a trustworthy company to deal with, and we will certainly be using them again.

September 16, 2019
Unprompted review
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Rated 2 out of 5 stars

I previously wrote a review…

I previously wrote a review complimenting the customer support team. The items have now been delivered by DPD but unfortunately over half of the items were missing. The package states "1 of 1" so I do no expect this to be an issue with DPD. I've emailed Out of Eden about this and await their response.

September 3, 2019
Unprompted review
Rated 4 out of 5 stars

Good range of products at fair prices

Wide range of products offered at fair prices. Friendly, helpful staff and prompt delivery.

September 25, 2018
Unprompted review
Out of Eden - Hospitality Supplies logo

Reply from Out of Eden - Hospitality Supplies

Your comment is very much appreciated Jenny. Thank you for taking time out to share your views.

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Rated 5 out of 5 stars

Simply marvellous service

Simply marvellous quality of products and service.

August 7, 2018
Unprompted review
Out of Eden - Hospitality Supplies logo

Reply from Out of Eden - Hospitality Supplies

Many thanks for this review of our products and service. Very much appreciated.

Rated 5 out of 5 stars

Fantastic quality bed linen and towels

Fantastic quality bed linen and towels. Only recently become a convert for my six holiday cottages and I'm delighted.

Would recommend and will buy from again in the future.

April 25, 2018
Unprompted review
Out of Eden - Hospitality Supplies logo

Reply from Out of Eden - Hospitality Supplies

We thank you very much indeed for taking the time to leave Out of Eden a five star review. Your custom is appreciated and I shall pass this review on to all our colleagues.

Rated 5 out of 5 stars

Great company that allows smaller …

Great company that allows smaller orders if you need a quick top up of stock. Plenty of choices for reliable delivery dates - very happy and excellent toiletries range!

January 9, 2018
Unprompted review
Out of Eden - Hospitality Supplies logo

Reply from Out of Eden - Hospitality Supplies

Many thanks for taking the time to leave us a positive review of our products and service.

Rated 3 out of 5 stars

Don't trust the reviews!

Have just bought bedding based on reviews already submitted. It would seem that Out of Eden only display reviews that have received a 5 star rating. The goods I purchased were only worth 1 star.

September 16, 2017
Unprompted review
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