I needed to exchange an order and contacted the shop via the email address on the back of the order form. I had a prompt and helpful reply, the same day as sending the message. Drew seemed like they g... See more
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Review summary
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Very good customer service. Returned item as it was too large, stating I would have re ordered in smaller size which was not available. Received e mail stating smaller size now available,and asking if... See more
Company replied
The staff at Outside always give excellent and professional advice based on good knowledge and experience. They are all mountaineers, climbers, walkers or runners, and use their experience to give go... See more
Company replied
Great service and great staff. When ordering online everything arrives really quickly. In store the staff are the most knowledgable and friendly I’ve encountered in any industry. If people ask about c... See more
Company replied
Company details
About Outside
Information provided by various external sources
Outside is a specialist outdoor retailer and online shop selling clothing and equipment for:
- climbing and mountaineering
- trail and fell running
- hill walking and lightweight camping
- backpacking, travel and trekking
Based in the Peak District, UK.
Outside.co.uk - online clothing and gear for climbing, running, walking and travel, with free UK delivery!
Written by the company
- Outside has sold outdoor clothing and equipment at our Peak District shop for over 30 years.
- Our website offers the same exceptional service you can expect at our Peak District store. Whether you’re climbing, running, walking, camping or mountaineering - Outside has got you covered.
Contact info
Main Road, S32 1BB, Hathersage, United Kingdom
- 01433 631111
- sales@outside.co.uk
- www.outside.co.uk
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Amazing store team
All good. The team in the shop are always super friendly and helpful
September 22, 2025
Reply from Outside
Many thanks for taking the time to leave us a lovely review
Reply from Outside
Glad to hear you had a good experience. Look forward to seeing you online again.
Great service ordered a jacket on…
Great service ordered a jacket on Tuesday and it was delivered on Thursday great service,highly recommend.
February 18, 2026
Reply from Outside
Many thanks for your kind words.
All round very good
All round very good. Price, shipping and service was top notch. Would definitely use again and recommend to others. Thanks
February 16, 2026
Reply from Outside
Thank you for taking the time to leave such a nice review.
Great service good prices quick delivery
February 17, 2026
Reply from Outside
Many thanks for taking the time to leave us a 5 star review
Great customer service by staff member
The staff member I spoke to was really helpful and found the brand and exact size of waterproof trouser that I wanted - which seemed to be the only place in the UK that had a pair in stock. Arrived quickly. Very good service.
February 16, 2026
Reply from Outside
Many thanks for your kind words.
Reply from Outside
Glad to hear you had a good experience. Look forward to seeing you online again.
Great customer service from Drew
Great customer service from Drew. Understanding my return situation . Will be ordering from here many times in the future.
Jacob
March 2, 2026
Unprompted review
Reply from Outside
Many thanks for taking the time to leave us a lovely review
Purchased Rab electron pro
Purchased Rab electron pro
First class customer service.
Would highly recommended purchasing from outside.co.uk
Thumbs up from me
February 28, 2026
Unprompted review
Reply from Outside
Glad to hear you enjoyed shopping with us.
Very happy with the service from this company!
Very happy with the service from this company. The item which I ordered - a Patagonia fleece hoody - was very well priced and arrived so quickly. Would highly recommend!
February 2, 2026
Reply from Outside
Many thanks for your kind words.
Customer service and speedy delivery…
Customer service and speedy delivery (to Northern Ireland) was second to none.
Have used for many years and will continue to do so.
Very happy customer…again 👍👍
January 30, 2026
Reply from Outside
Glad to hear you've enjoyed shopping with us. Hope to see you again soon.
Packiging didn't seem wasteful
Packiging didn't seem wasteful. Product arrived on time and as expected
January 29, 2026
Reply from Outside
Thank you for taking the time to leave such a nice review. The minimal packaging is something we actively pay attention to, so it's nice to hear it is appreciated.
Excellent deal on specialist boots
January 26, 2026
Reply from Outside
Many thanks for your kind words.
Excellent service
February 11, 2026
Unprompted review
Reply from Outside
Many thanks for taking the time to leave us a 5 star review
Reply from Outside
Glad to hear you had a good experience. Look forward to seeing you online again.
Good after sales service.
Jacket sent out very promptly. It wasn't quite right so I returned the item. Outside refunded me very promptly. Impressive service.
January 29, 2026
Reply from Outside
Many thanks for taking the time to leave us a lovely review
Good efficient service
Good efficient service, and Meindal Country Trainers were just what I was looking for, Thankyou
February 4, 2026
Reply from Outside
Glad to hear you enjoyed shopping with us.
My sandals came within a few days.Very…
My sandals came within a few days.Very happy with my purchase and a great price.
January 27, 2026
Reply from Outside
Many thanks for your kind words.
Quick efficient delivery of product at…
Quick efficient delivery of product at a very competitive price
February 2, 2026
Reply from Outside
Glad to hear you've enjoyed shopping with us. Hope to see you again soon.
Excellent Service and Product
Excellent Service
Quality Bombproof product tested in Glencoe in the Winter
January 27, 2026
Reply from Outside
Thank you for taking the time to leave such a nice review.
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