OUTsurance Reviews 

We tried to make a claim on our geyser (first claim we have tried to make in 5 years of having a policy with them) and they wouldn't pay the mere R4000.00 to have it fixed. We have paid over 125k in total of insurance for the past 5 years, right after we called them and they acknowledged that it was a fault on their side for not paying, they just asked "Must we put you through to cancellations " to cancel our insurance, instead of trying to fix the problem. Imagine taking R125k for someone to screw them for 4k amazing. People running it must feel so good about themselves.

Edit - Their response to us, after giving them bad reviews was to send us a new policy that would cost more..... great apology, try to take more money from us.

Dear Outsurance Director,

I hope this message finds you well.

I am writing to express my concern and dissatisfaction regarding the recent interview process I experienced with the Bellville branch. On 27 june 2024, I traveled from Milnerton to Bellville for an interview, and despite my efforts to follow up, I have not received any communication or feedback regarding the outcome.

I have sent multiple emails and attempted to reach out by phone, but unfortunately, I have not received any response. This lack of communication has been both disappointing and unprofessional, particularly given the time and effort I invested in attending the interview.

Due to this experience, I have decided to cancel my insurance with your company. I believe it is important to be affiliated with organizations that uphold high standards of communication and customer service, and I am concerned that this experience reflects poorly on your company’s values.

I would appreciate it if you could provide an update on the status of my application and any further steps I should take. Additionally, I would be grateful for any feedback you could offer regarding my interview.

Thank you for your attention to this matter. I look forward to your prompt response.

I am still waiting on a refund from May month for insurance cover on a car I never received they keep asking for a bank statement every time I have to follow up

All I want to do is cancel my insurance as I have sold my house. Sibusiso who has a record response rate when signing up, now can't even be bothered to respond or acknowledge emails requesting a cancelation. I have been trying since 01 July to get in touch, but there has been nothing!! I got a short email saying someone would get in touch then silence. Corporate thieves in my opinion. The cancellation attempt is still ongoing, is this even real? Outsurances current store has a 1.1 rating, considering all the other ratings I have now read, that is very generous. Get your act together, the least you can do is have an ounce of respect from the people keeping you alive.

All just a scam to get customers by telling them they will pay you out if they can’t beat your current insurance. Received a call they couldn’t beat my current insurance and you get absolutely nothing from them, don’t get caught by those calls.

I have a business insurance with Outsurance,I'm not happy at all with the service that they are providing, I'm actually disappointed. It's been over 3 years now them. My claim was unsuccessful because they claim it was not an accident, really??I'm doing the cleaning business I'm not even getting a cent for my claim after being a client over 3 years with them. I want to cancel my policy and I will never ever recommend Outsurance to any one.

I recently had a very poor experience with OUTsurance when requesting a quote for building insurance. After entering my details into their online quote form, I received an email from Fabio Rodrigues asking for more information. I politely told him I was no longer interested in proceeding.

Instead of understanding, Fabio responded with a rude and unprofessional email questioning why I had requested a quote in the first place. When I explained again that I was no longer interested, he sent another insulting message mocking the way I constructed my email. He made sarcastic jokes and was generally disrespectful.

As a customer facing employee, Fabio Rodrigues should never have responded in such a rude and condescending manner. His emails were completely inappropriate and unacceptable. It seems OUTsurance has hired the wrong person to handle customer inquiries and quotes.

I would not recommend getting a quote from OUTsurance based on this terrible customer service experience. If this is how they treat potential customers, I can only imagine how they would treat policyholders who need to file a claim.

Fabio Rodrigues needs to be retrained on how to communicate with customers in a professional manner, or OUTsurance should consider replacing him with someone who has better customer service skills.

i went online to enquire for life cover. i am an existing client of outsurance. my car insurance and pet insurance is with outsurance.
an agent called me. she could not speak English. I had to repeat and spell everything to her. I eventually told her I cant speak to her anymore and put the phone down. Another agent called me. He asked me the same questions, I had just answered. I just gave up speaking to your customer care line. Please give your staff training. I cant even imagine the day I have to submit a claim with outsurance. What dread full people to deal with. Im moving my car insurance and pet insurance.

I’ve been with OUTsurance for about 6 years. In February this year I was struck head on by another driver who was looking at his cell phone and drifted into my lane. It’s now over three months later and I am still without my vehicle.

My primary complaint is that OUTsurance assigned the repairs to my vehicle to a hopelessly incompetent body shop in Cape Town. It took them nearly a month to sort parts for the body work. Then, when that was done, they belatedly informed me that there was a problem with the tensioner on the Serpentine Belt, which needed to be replaced. The body shop claimed they had one on order but six weeks later it still hadn’t arrived. So I ordered one myself from overseas and gave it to them. When I picked up the vehicle, engine lights were flashing all over the place, so I drove it right back to the shop. When they called me to pick up the vehicle again, within 30 minutes of driving, the serpentine belt came off, and it was with great difficulty that I managed to drive it back to the body shop. I subsequently insisted that OUTsurance pay to have the vehicle towed to a proper mechanic for assessment, who confirmed that the work had not been done properly, and that in any case the belt tensioner was easily obtainable. They had one the same day I took the vehicle in.

Now, as I said, this is mainly a problem with the panel beater. But OUTsurance insists on choosing for you in this regard. If you look for reviews for this particular company, you will find numerous experiences just like mine, indicating a long track record of poor workmanship and incompetence. And yet OUTsurance continued to insist that I had to bring the vehicle back to them.

Eventually I got so fed up that I decided to terminate my policy and move to another insurer. But the only way to do that was to speak to them on the phone. I filled out a form explaining exactly why I wanted to speak to them, but the person who called me had no idea that I was intending to cancel my policy. They then transferred me to an “financial advisor” who simply would not listen to me about my desire to cancel the policy, and tried for over 20 minutes to focus the conversation on why I wanted to cancel it, and to try to convince me not to do so. I finally got so fed up that I hung up on them and sent in a letter of complaint, threatening OUTsurance with a trip to the insurance ombudsman if they didn’t cancel my policy as requested.

Needless to say, the quotation I received from my new insurer was far better than OUTsurance, with much better benefits.

The service and charges of this quickly declining company are shocking.
They sent me an absolutely clueless company(DRM Projects) to replace my burst geyser;
Who could not find my location,
Arrived without tools, geyser or ladder for a geyser replacement on the roof of a double storey cluster,
And arrived as streetlights came on at 6pm for a 4pm appointment.
Outsurance then make me pay 3k for excess for a 7k geyser (plus fitting etc) and steal my Outbonus of 10k.

Absolutely brilliant! Took the dog to the vet at 9 this morning for her annual check up. By 10 the claim was approved and paid.

I Mr Michael Ngobeni, I am not happy with my claim that is in progress. This is just taking to long. My car has been in repairs for almost 210 days or 7 months. Worst part I don’t have even car hire. I am very disappointed in OUTSurance for not updating me or providing progress whether my car will be fixed. I have been paying every month and never miss the payment, but I’m still stranded for 7 months now. Each time OUTSurance is just give excuses.

They promise a 500 rand if they can't beat your current prim before u can they cut the call they dirty lies

I'm really disappointed with the service I got from you guys. I have been waiting for your response and all I get all the time is we are waiting for the saps!!! Your communication skills with clients is really poor.

Hi I called Outsurance for a car insurance,they didn’t save me money by saving or beating my current insurance, then I told the consultant that day to send me the link to get 500 back as they didn’t beat my current insurance but she never did.
So if they failed to follow through on such a simple task, imagine if I were to have a claim..

Mario Jaftha is an extraordinary person to deal with, knowledgeable, patient, informative and friendly. He is a great asset to your organisation. In fact, I have never had a bad or unpleasant experience when dealing with Outsurance.
A very grateful
Julie

I am a black woman and have been trying to sign up with getting a good life cover. Saw this advert of a black male who is 34, pays a total of R837 monthly and the covers pays R3 Million. A white female who's also 34 pays around R700 and something, her cover pays R5 Million.

Am just baffled at that, I think adverts are meant to attract clients and should atleast be a little clear, but that advert was just not appealing to me, unless if there could be reasons behind that.

Thank you.

Outsurance: My experience thus far has not been good. When switching to Outsurance just a couple of months ago. A tree fell on my car in bad weather in Cape Town on the 29th January 2024, smashed the windscreen, and i have been trying to get a claim number since then. Today 8th February 2024, no luck! NO calls returned, name/s and address on the policy all wrong amongst other things!
Mrs Z Diedericks

Worst insurance that bends the rules of the road in their favour in order to pay out less. Had a case where I had right of way at intersection and an African lady decided she wants to turn into my car while going straight. Clearly she was at fault but outsurance paid out less than 1/3 of the value saying I need to yield although I have right of way.

This is by far the worst experience! You can pay diligently for years and when you need them, that is when you will hear why they can not help you. First I was shocked at the high excess fee, but then rejected my claim based on nonsense!

I regret giving my hard earned money to this company.