OVshop Reviews 44

Lars (Team Ovshop) responded to my first inquiry within 24 hours or so. Subsequent questions had almost an immediate response as I communicated very early in the day. There is a 9-hr time difference between my location and The Netherlands. I had questions that went beyond the OVshop website.

The answers that I received for my specific inquiries (including which is the appropriate travel card to buy; whether the pavement was smooth or cobblestoned -- I have brand new luggage with wheels; and travel desk hours of operation and location at Schipol Airport) were clear and gave me confidence in knowing how to be prepared for my upcoming trip to The Netherlands.

Lars also recommended that I download the NS App so that I would have direct access to transportation schedules. He also suggested that I use Google map to supplement walking to my destination.

The Internet customer service through Lars' assistance will help ensure that I can navigate through The Netherlands easily.

They have dark patterns in their website to make you buy advise for the subscription for extra 10 euros instead of providing enough info

Be careful when you use this company they are Not legitimate!!!! I am going down the police station to file a report as they are steeling money from people.
I made a purchase, within 5 sec. The money was deducted from my bank account yet the balance never showed in my card I called them 4 times, although I sense right from the start that this is not a legitimate company I gave them a chance to call me-never happened! To return back the money-never happened. I hope anybody who reads this will stay away from this fraudulent website. Be aware !!! Never put your money in this website!

Nice people on the phone, and very understandfull and knowledgeable!!

I ordered 2 anonymous chipkaart. Kost 5.25 euro.
But I only received 2 application forms which are free from ov-chipkaart website.
I still have to pay 21 euro to get the really card, which only cost in total 15 euro from the official website.....
The 5.25 euro is paid for nothing.....