Owen Drew England Reviews 2,204

•

4.8

Perfume Store

Write a review Visit website

Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality and beautiful, long-lasting fragrances, often noting how these scents transform their homes and receive compliments. Many consumers appreciate the luxurious feel of the items and frequently reorder or gift them, highlighting the overall satisfaction with the offerings. The ordering process is often described as seamless, with prompt and efficient delivery services. However, some customers experienced issues with delivery, including delays or confusing tracking information, despite paying high postage fees. A few reviewers also mentioned that while the packaging was good, some items arrived with minor damage, and in a small number of cases, the scent of certain products was not as strong or noticeable as expected.

What people talk about most

Product

Customers consistently note positive experiences with product quality and fragrance. Many reviewers praise... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the products for their... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speed of delivery, with some... See more

Service

Users describe positive interactions with service. Customers consistently praise the exceptional and... See more

Order

Reviewers mention positive feedback about their orders. Customers consistently praise the ease of ordering... See more

Reviews shaping this summary

Love, love, love Owen Drew! The new Christmas scents are fabulous and every bit as luxurious as your stable products. I’ll be stocking up and gifting them. Also, highly recommend them as excellent,... See more

I cannot recommend Owen Drew enough! I found them online and have been ordering ever since. Not only are the scents beautiful, but tailored to suit mood rebalance needed.... ie Calm. Or my personal... See more

I can’t recommend Owen Drew highly enough, the scents are absolutely lovely and my house smells amazing. The products are high quality they look nice and a couple of sprays of the room mists will easi... See more

My first experience with Owen Drew will definitely not be my last. I wanted a gift for someone who'd suffered a bereavement, and saw Owen Drew candles recommended. I emailed to ask if a gift note coul... See more

Company details

Perfume Store

Written by the company

Multi Award-Winning British Fragrance House - Scented Candles, Luxury Soaps, Bath Oils, Perfumes and more. As featured in VOGUE, Forbes. BBC One Dragons' Den Winning Pitch 2021

Contact info

Wirral Point, 132 Claughton Road, CH41 6EY, Birkenhead, United Kingdom
info@owendrewcandles.com
www.owendrewcandles.com

4.8

Excellent

2K reviews

5-star

4-star

3-star

2-star

1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

Seescents

www.seescents.com

(2K)

The Fragrance Counter

thefragrancecounter.co.uk

4.9

(2K)

Connock England

connocklondon.co.uk

(472)

Nicholas Charles Fragrances

nicholascharles-fragrances.co.uk

4.8

(2K)

Perfume Click

www.perfume-click.co.uk

4.9

(37K)

Edulge

www.edulge.com

4.9

(744)

Black Point Perfumes

blackpointperfumes.com

4.9

(252)

Misterscent

misterscent.co.uk

4.7

(545)

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Dec 9, 2025

Beautifully wrapped

Beautifully wrapped, quick delivery - great company to deal with

December 1, 2025

Dec 7, 2025

Have made many orders from Owen Drew

Have made many orders from Owen Drew, every time it’s an easy process and the products are of exceptional value.

November 29, 2025

Dec 7, 2025

Great products

Great products, always great customer service. Calm spray is my favourite

November 30, 2025

Dec 5, 2025

Fantastic fragrances

Quick delivery, easy to order, special offers, fantastic seasonal fragrances that do not smell cheap, lots of matching products. Easy to keep buying.

November 28, 2025

Dec 5, 2025

Good selection of products at reasable…

Good selection of products at reasable prices have had no problems would recommend.

November 28, 2025

Nov 30, 2025

Lovley stock to choose from make lovley…

Lovley stock to choose from make lovley xmas presents as my daughter in law loves your stuff so not stuck on what to buy her delivery great and well packaged many thanks x

November 22, 2025

Nov 29, 2025

Great product

Great product. Great service. Thank you.

November 22, 2025

Nov 28, 2025

Wonderful Christmas displays

Wonderful Christmas displays in store. Bought 1843 room spray, my 4th bottle!🎉 I also bought Original perfume, my 4th bottle!🎉 Do i need to say more😄Except to Recommend both of the above, pop in and see for yourself. Christmas is happening at Owen Drew!🎉😄🌲🎉

November 21, 2025

Nov 26, 2025

Amazing Owen Drew Products

Love the products that Owen Drew offer. I have ordered a couple of candles, a room spray and melts. They all smell amazing, the fragrance really lasts a while, making your rooms smell wonderful. I have recently tried the room spray (Joy) it has a gorgeous smell, not too overpowering and great for this time of year.

November 15, 2025

Nov 25, 2025

Shopping without stress.

My order came within 4 days. For this time of year this is excellent. Shopping

November 18, 2025

Nov 24, 2025

Lovely presentation

Lovely presentation but disappointed in the scent. Felt it didn’t smell Christmassy

November 16, 2025

Nov 21, 2025

I love all the Owen Drew fragrances…

I love all the Owen Drew fragrances with Calm being my absolute favourite, it’s just gorgeous!

November 2, 2025

Nov 19, 2025

A little hiccup with the delivery of my…

A little hiccup with the delivery of my order but this was quickly put right by the staff who apologised for the issue and sent out a duplicate order. How’s that for a 5 star service. I have complete confidence in not only the product but the customer service offered by Owen Drew. You’ve got my vote.

October 31, 2025

Nov 13, 2025

Amazing candles which smell incredible…

Amazing candles which smell incredible and very quick online delivery and packaged beautifully. I will certainly be ordering again

November 6, 2025

Nov 12, 2025

Poor service

Ordered wax melts and paid £5.99 postage (shocking as the item is only small) and despite paying a hefty postage fee the item has still not arrived a week later. Poor service.

November 5, 2025

Reply from Owen Drew England

Nov 14, 2025

Hi Angela,
Thank you for taking the time to leave a review, I am sorry to hear that the service has not been what you expected, this is certainly not how our service normally is.

Our postage is based on size and weight and sadly the melts are too wide to be classed as anything less than a small parcel, which we agree is frustrating. Please may I ask that you email info@owendrewcandles.com and a member of our team will help locate your missing parcel and help fix this poor service.

Looking forward to hearing from you,

Kind regards,

Mike

Nov 12, 2025

Always beautiful.

October 24, 2025

Nov 8, 2025

EXCELLENT

Excellent quality( as always) from a local business that puts the customer first.forget about the rest OWEN DREW is the best

November 1, 2025

Nov 8, 2025

Returning customer

Returning customer. Just absolutely love their products.
Quick delivery and packaged securely.

October 31, 2025

Nov 7, 2025

Love their products - real treat

Wonderful products. Love their soaps. Purchased gorgeous diffuser for bedroom. Bliss
Super luxury. I have received so many compliments from friends about gorgeous smell in our house.
Will be back for more x

October 31, 2025

Nov 6, 2025

The smell of these products are the…

The smell of these products are the best. Always shop Owen Drew.

October 22, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look