Owners Direct 

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See what reviewers are saying

Rated 1 out of 5 stars

So glad to see these reviews, particularly having spent 45 mins the other day with an inquiry to Home Away's online Help Chat (a clear misnomer) Time wasted partially due to the operator clearly too... See more

Rated 1 out of 5 stars

Farewell Owners Direct/HomeAway...........I am off to Simply Owners - fantastic site, one off payment - no 5-12% commission on top of advertising cost,no debit/credit card fees for owner ,no service... See more

Rated 2 out of 5 stars

VERY disappointed as a renter. Tried to book 3 different properties all showing available at time of inquiry. Each time we were told that the owner did not update there calendar in a timely manner and... See more

Company replied

Rated 5 out of 5 stars

I have been advertising my villa with Owners Direct since 2005 and love the improvements that they have made to the system. I don't have to deal with endless enquiries as guests can book instantly. Th... See more

Company details

  1. Vacation Rental

Information provided by various external sources

Owners Direct advertises over 31,000 holiday villa and apartment rentals worldwide - book direct with the owner. Villas, apartments, chalets, cottages, guesthouses and bed and breakfasts in Spain, Balearics, Portugal, France, Italy, Florida, Canary Islands, Cyprus, Turkey and many other popular destinations.


Contact info

All reviews

(1,869)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Holiday Booking

Very easy to access site and view properties. Booking was easy and quick response received. Would recommend the company.

March 13, 2018
Unprompted review
Rated 1 out of 5 stars

Not Worth Trying To Book On This Site

Booked a lodge to then have the owner decline my booking even though the calendar showed availability. First I was told to book thro' another site as the fees were so high on this site. When I tried to book on the site suggested I was refused again. Awful service - this booking site should monitor their advertisers.

*Edit - there was availability but the owner obviously didn't want a 3 day booking or to pay the high fees charged by this site.

March 13, 2018
Unprompted review
Owners Direct logo

Reply from Owners Direct

Dear Fifitrix,

We are sorry to hear that your experience was a negative one. Although we do encourage owners to regularly update their calendar it is the property owner’s responsibility to keep the calendar up to date. As we are an advertising site, only the property owner can amend the calendar and we are not able to update it on their behalf. We do not recommend booking outside of the system as your payments will not be fully protected, nor will you be covered by our Book with Confidence Guarantee.

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Rated 4 out of 5 stars

Miller x 4

I've used this website for years and so far I have never had a problem. This year we're returning to a villa we've stayed at before and hopefully will stay again next year!

All very satisfactory

March 13, 2018
Unprompted review
Rated 5 out of 5 stars

Owners Direct gets my vote.

I found Owners Direct an easy website with lots of choices for accommodation.
It explained the accommodation well and it was really easy to book once we had chosen.
Lots of photos helped us make our choice.

March 13, 2018
Unprompted review
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Rated 5 out of 5 stars

Excellent service - will use again

Great website and selection of properties. The booking process was easy and I was kept informed throughout via email and the excellent iPhone app. I'll definitely be using Owner's Direct again

March 13, 2018
Unprompted review
Rated 1 out of 5 stars

The shares on the US stock market for…

The shares on the US stock market for Expedia (parent company for Owners Direct) have plummeted in the last 2 quarters which is a reflection of the extremely poor business model employed by Owners Direct. This was endorsed by many hundreds of complaints posted below by property owners, managers and travellers who are distraught with Owners Direct.

In the last few weeks there has been an avalanche of '5' star reviews posted on Trustpilot which are in stark contrast to the many hundreds of '1' star reviews and complaints about Owners Direct posted in the preceding two years. This pattern seems abnormal and warrants an investigation. I amongst others, registered a concern with the Trustpilot Compliance office but to date, to no avail.

I hope Trustpilot will investigate this abnormal pattern as it is surely in their own interest to do so. Many will agree that Trustpilot will be rendered 'useless' and 'pointless' if their users have concerns about some of the reviews being posted.

At their own considerable expense, Expedia ventured into the European villa market and to date, have clearly failed. Would you feel comfortable allowing this company to hold on to your holiday accommodation fund for any sustained period of time?????

March 13, 2018
Unprompted review
Rated 5 out of 5 stars

Superb service

The range of properties is excellent and the booking process straightforward. Prices are clear with no hidden extras. Communication through the site with the owner excellent. Clear information for arrival and departure and directions. Excellent booking experience

March 13, 2018
Unprompted review
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Rated 5 out of 5 stars

I have always used Owners Direct to…

I have always used Owners Direct to find holiday accommodation and have never been disappointed with my choices. Owners Direct obviously do their researches very well. I have used Owners Direct for many years probably in excess of 15 years, keep up the good work. Website is very easy to navigate with clear information.

March 12, 2018
Unprompted review
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Rated 5 out of 5 stars

Wonderful views

The apartment had wonderful views over the port and out to sea. It was warm - we were there over Christmas - and well-equipped with modern appliances.

March 12, 2018
Unprompted review

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