So glad to see these reviews, particularly having spent 45 mins the other day with an inquiry to Home Away's online Help Chat (a clear misnomer) Time wasted partially due to the operator clearly too... See more
Owners Direct
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Farewell Owners Direct/HomeAway...........I am off to Simply Owners - fantastic site, one off payment - no 5-12% commission on top of advertising cost,no debit/credit card fees for owner ,no service... See more
VERY disappointed as a renter. Tried to book 3 different properties all showing available at time of inquiry. Each time we were told that the owner did not update there calendar in a timely manner and... See more
Company replied
I have been advertising my villa with Owners Direct since 2005 and love the improvements that they have made to the system. I don't have to deal with endless enquiries as guests can book instantly. Th... See more
Company details
Information provided by various external sources
Owners Direct advertises over 31,000 holiday villa and apartment rentals worldwide - book direct with the owner. Villas, apartments, chalets, cottages, guesthouses and bed and breakfasts in Spain, Balearics, Portugal, France, Italy, Florida, Canary Islands, Cyprus, Turkey and many other popular destinations.
Contact info
People also looked at
We have used Owners Direct now for a…
We have used Owners Direct now for a number of years, delighted with the quality of service and properties on offer. No hesitation in giving 5 stars.
Holiday Booking
Very easy to access site and view properties. Booking was easy and quick response received. Would recommend the company.
Not Worth Trying To Book On This Site
Booked a lodge to then have the owner decline my booking even though the calendar showed availability. First I was told to book thro' another site as the fees were so high on this site. When I tried to book on the site suggested I was refused again. Awful service - this booking site should monitor their advertisers.
*Edit - there was availability but the owner obviously didn't want a 3 day booking or to pay the high fees charged by this site.

Reply from Owners Direct
Easy to use web site and booking was…
Easy to use web site and booking was also very easy.
Easy to book and reasonably priced
Miller x 4
I've used this website for years and so far I have never had a problem. This year we're returning to a villa we've stayed at before and hopefully will stay again next year!
All very satisfactory
Owners Direct gets my vote.
I found Owners Direct an easy website with lots of choices for accommodation.
It explained the accommodation well and it was really easy to book once we had chosen.
Lots of photos helped us make our choice.
The process was easy
The process was easy. Had a very quick response from the owners. Can’t wait for the holday
Excellent service - will use again
Great website and selection of properties. The booking process was easy and I was kept informed throughout via email and the excellent iPhone app. I'll definitely be using Owner's Direct again
Really easy to use and good…
Really easy to use and good accommodation. I would recommend it.
The shares on the US stock market for…
The shares on the US stock market for Expedia (parent company for Owners Direct) have plummeted in the last 2 quarters which is a reflection of the extremely poor business model employed by Owners Direct. This was endorsed by many hundreds of complaints posted below by property owners, managers and travellers who are distraught with Owners Direct.
In the last few weeks there has been an avalanche of '5' star reviews posted on Trustpilot which are in stark contrast to the many hundreds of '1' star reviews and complaints about Owners Direct posted in the preceding two years. This pattern seems abnormal and warrants an investigation. I amongst others, registered a concern with the Trustpilot Compliance office but to date, to no avail.
I hope Trustpilot will investigate this abnormal pattern as it is surely in their own interest to do so. Many will agree that Trustpilot will be rendered 'useless' and 'pointless' if their users have concerns about some of the reviews being posted.
At their own considerable expense, Expedia ventured into the European villa market and to date, have clearly failed. Would you feel comfortable allowing this company to hold on to your holiday accommodation fund for any sustained period of time?????
Superb service
The range of properties is excellent and the booking process straightforward. Prices are clear with no hidden extras. Communication through the site with the owner excellent. Clear information for arrival and departure and directions. Excellent booking experience
Booked my holiday and was told that I…
Booked my holiday and was told that I would receive a message back from the owners within 24 hours, and every thing was just as they said it would be
I have always used Owners Direct to…
I have always used Owners Direct to find holiday accommodation and have never been disappointed with my choices. Owners Direct obviously do their researches very well. I have used Owners Direct for many years probably in excess of 15 years, keep up the good work. Website is very easy to navigate with clear information.
The description was accurate
The description was accurate, the booking process simple would happily use again.
Easy booking
Easy booking. Smooth process and efficient. Ending up with a great holiday
Wonderful views
The apartment had wonderful views over the port and out to sea. It was warm - we were there over Christmas - and well-equipped with modern appliances.
Very good service
Very good service, reasonable prices and great variety.
Brilliant website enabled me to search…
Brilliant website enabled me to search different properties and find the perfect place to stay
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.


