Great product my hair is fine but it started to fall out quite a lot I'm just starting my third month and my hair is hardly falling out now so very pleased & I also got a free shampoo (full size) to t... See more
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I received an email advising that a gift would be included in my last delivery; however, it was not. In every dispatch you include plastic-based advertising material. Are you aware of environmental... See more
Company replied
A product that works The Company who develops! I have already shared here about an impressive product of this Company, namely TRX2 Volumising Shampoo which I have been enjoying for years & which has h... See more
I really appreciate being able to adjust the shipping date of my quarterly subscription. It's convenient when I'm going on vacation. The TRX hair pills keep my hair in good condition. I've tried other... See more
Company details
Written by the company
Oxford Biolabs is a nutraceutical and cosmeceutical company that develops a range of naturally-based products aimed at combating unwanted signs of ageing, such as hair loss and premature greying, maintaining a youthful skin and normal immune system. Since 2009, the company has been pursuing the development and distribution of scientifically tested products backed by world-class research. The existing brands under Oxford Biolabs include: 1) TRX2®, a naturally-based molecular hair regimen that has been designed for those people who experience hair loss and thinning; 2) Melaniq® Food Supplement for Hair Pigmentation, which has been developed to focus on the prevention of grey hair; 3) DRM4® Molecular Food Supplement for Skin which was specifically formulated to activate, stimulate, and promote healthy skin through powerful antioxidants like vitamins C, E, B2 (riboflavin), and the essential micronutrient selenium; 4) Advanced Care Range of Products - Thickening and Styling Cream, Volumizing Shampoo, Bio-Active Conditioner and Nourishing & Anti-Oxidising Hand Cream. 5) Eyelash Vitality Serum which improves eyelashes, making them thicker, longer and healthier-looking 6) Molecular Food Supplement Immune+ that supports the immune system This page contains reviews about TRX2®, Melaniq® and about other products produced by Oxford Biolabs®.
Contact info
Robert Robinson Ave., OX4 4GA, Oxford, United Kingdom
- +44 800 808 5251
- support@oxfordbiolabs.com
- www.oxfordbiolabs.com
4.4
Excellent
406 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Even with my persistence, Oxford Biolabs customer service has been inept
After more than 10 interactions with Oxford Biolabs customer service, I canceled my subscription for Melaniq. Customer Service has been unable to help me update my credit card information. I have not been able to update that information on my own. Their system keeps being unable to save my information. I called my bank, and they tell me it is Oxford Biolabs' system problem.
April 18, 2024
Unprompted review
Reply from Oxford Biolabs Ltd.
Thank you for sharing your feedback!
We reported this to our tech team and currently look forward to hearing from them.
Every card update and checkout process normally goes well except for cases when banks impose some limitations which is beyond our control (we understand this is not your case). We have a few card updates each week so it looks like everything works well in general.
Anyway, our CS team will be in touch to resolve this matter with you and keep you updated on our tech team's findings.
Yours Sincerely,
Oxford Biolabs
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DRM4
I am rating the recent product I purchased, nothing to do with others, which I happily use for years. I bought 3month supply of DRM4 for aging skin. After a month or so, I started having allergic reaction around my nose and mouth. It stopped straight after I finished the course. Didn’t noticed big difference in skin, but more for the hair strength and growth. Will go back to my fav Immune+.
March 14, 2024
Unprompted review
Reply from Oxford Biolabs Ltd.
Thank you for sharing your feedback!
It is very likely that you experienced an allergic reaction to one of the ingredients in DRM4 and we are sorry to hear that.
According to EU regulation 1169/2011, the most frequent triggers of allergies and food intolerances are gluten, crustacean shellfish, eggs, fish, peanuts, soybeans, milk, nuts, celery, mustard, sesame seeds, sulfur dioxide and sulphites, lupines and molluscs. The DRM4® formula and its ingredients per se contain soy. In addition, traces of major allergens may not be excluded due to the fact that the equipment used for encapsulation at our manufacturing plant is also used for the production of other products, which may contain traces of major allergens.
It is very favourable that you stopped the intake of DRM4.
On the other hand, we are very pleased to know that you are satisfied with our Immune+ food supplement. Hope it goes well.
Yours Sincerely,
Oxford Biolabs
always good
I love your products and also the company because they are serious and punctual, generous sending samples of other products you have
and very nice
March 7, 2024
The Trifecta
Savvy, responsive, communicative customer service. Fast shipping. Well engineered products.
February 15, 2024
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Great quality of products and helpful…
Great quality of products and helpful customer support! Very happy with both products and services.
March 2, 2024
Unprompted review
I received hair vitamins as a…
I received hair vitamins as a subscription. Thank you for the clear delivery system and the excellent quality of the vitamins! I also received vitamins for immunity as a gift, but I saw that their expiration date would soon expire, so I got an unpleasant feeling.
February 8, 2024
Unprompted review
Reply from Oxford Biolabs Ltd.
Dear Kristina,
Thank you for your feedback.
We are really glad to know that you are satisfied with TRX2 and our subscription system.
As for Immune+, we have now checked and found out that the bottle you received will expire at the end of June so we can assure you that it is completely safe to consume the capsules from this bottle (which is one month supply) during the next 4 months.
Feel free to contact our customer service team in case you have any questions. They will gladly help.
Yours Sincerely,
Oxford Biolabs
The Product is great and I have used it…
The Product is great and I have used it for a good number of years. I personally do not like the automatic reorder system as I like to order when I need a new supply rather than when their system thinks I need it.
January 9, 2024
Great customer service
January 9, 2024
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Praise for great products and efficient, friendly service
As a steady client of Oxford Biolabs Ltd. I can confirm that my latest experience in December 2023 lived up to its five stars as far as I am concerned: great products, great service. Ivana stands out here, ever friendly and helpful.
U. Turner
December 19, 2023
Seems that the hair is going really…
Seems that the hair is going really better.
December 5, 2023
Unprompted review
Very good 👍 stop losing hair
December 8, 2023
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Flexible professionnel service
December 14, 2023
TRX2 does not work
I used TRX2 for about six months, and it did not work for me. I would not recommend this product.
Edit: The reason I am not on your database is because I purchased the six bottles from one of your resellers, some years back. I don't think they sell TRX2 anymore.
I stand by my original comment. These tablets did not work for me.
March 10, 2023
Unprompted review
Reply from Oxford Biolabs Ltd.
Thank you for your feedback!
While we were unable to identify you as a customer of our website, here is some information regarding the expected results.
The outcome for an individual consuming TRX2® can vary widely (see Reviews for initial feedback on the product and the case studies).
https://uk.oxfordbiolabs.com/pages/reviews
https://uk.oxfordbiolabs.com/pages/case-studies
For some individuals, the first results appear as early as 12 weeks. For others, results are not apparent until 8-12 months after the initiation of treatment. However, in the majority of customers, first visible results are expected after 5 months.
While most of our customers do experience results between 6-10 months, those who have been suffering from hair loss or thinning for a longer period of time may take longer to have their potassium channels stimulated by the ingredients of TRX2.
According to our study, 87% of men and women experienced possible results over time. However, there are individual cases when improvements simply do not occur even after a prolonged period of time. This is due to the complex nature of hair loss in general and due to individual factors and circumstances.
Yours Sincerely,
Oxford Biolabs
All good to deal with
November 3, 2023
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Excellent communication and most…
Excellent communication and most friendly staff, always responding swiftly.
October 7, 2023
I have taken 2x3 months the medicine
I have taken 2x3 months the medicine, but there is very slow improvement, I doubt the medicine works properly.
October 5, 2023
Reply from Oxford Biolabs Ltd.
Thank you for your feedback!
The outcome for an individual consuming TRX2® can vary widely (see Reviews for initial feedback on the product and the case studies).
https://uk.oxfordbiolabs.com/pages/reviews
https://uk.oxfordbiolabs.com/pages/case-studies
For some individuals, the first results appear as early as 12 weeks. For others, results are not apparent until 8-12 months after the initiation of treatment. However, in the majority of customers, first visible results are expected after 5 months.
While most of our customers do experience results between 6-10 months, those who have been suffering from hair loss or thinning for a longer period of time may take longer to have their potassium channels stimulated by the ingredients of TRX2.
According to our study, 87% of men and women experienced possible results over time. However, there are individual cases when improvements simply do not occur even after a prolonged period of time. This is due to the complex nature of hair loss in general and due to individual factors and circumstances.
Yours Sincerely,
Oxford Biolabs
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