The room was not as advertised, lacking amenities. No hot water, breakfast was also cold and not cooked to order as reception stated. We were promised a refund nearly two months ago. Another hollow st... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Indian company with Indian levels of hygiene and Indian treatment of employees. Avoid these hotels at all costs. I feel dirty even thinking about my stay and I will be contacting the relevant authorit... See more
Company replied
Promised compensation by manager of Sunday's Bristol hotel after major problems with check in and lock out from room. Confirmed in email from manager and directed to oyo customer refunds. No respons... See more
Company replied
Company details
Written by the company
OYO is a global hospitality company offering hotels, vacation homes, and serviced accommodations across multiple countries. Through technology and a strong partner network, OYO aims to provide quality, affordable, and convenient stays for millions of travelers worldwide.
Contact info
India
- www.oyorooms.com
1.7
Bad
2K reviews
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People also looked at
Booked at central hotel
Booked at central hotel, London.
It was awful, I checked out immediately.
Dirt, dust, stains and worn out carpets to name a few concerns. Never again.
Additionally: Bathroom floor tiles were cracked, walls needed painting. The bedhead wall was worn and filthy. Curtains shredded at the ends. Outside was no better and it all didn't match what was shown in the website photos. Spare bedding just thrown into the wardrobe, shelf and on the floor.
I was in such a rush to leave and find other accommodation that I didn't take photos. (rm 31).
July 6, 2026
Unprompted review
Reply from OYO Rooms
Hi, we are empathetic to hear about the inconvenience you had to face. Kindly help us with your booking id/contact details so that we can provide you with the best possible resolution at the earliest. ~AA
Fake promises by OYO
Fake promises by OYO. Worst services No lift in the hotel even though my mother can't walk — we came for medical treatment. Very bad room condition. Asked for another hotel or refund, they refused both. Zero stars deserved. Customers are really suffering. I nees my money back... or i ll face u in consumer court
July 6, 2026
Unprompted review
Reply from OYO Rooms
Hi, we believe our concerned team got in touch with you and communicated the needful resolution. Your words of appreciation are really valuable for us and will motivate the team. Therefore, we would request you to kindly drop your valuable feedback for , who had handled your concern. We thank you for choosing OYO and would love to host you again.~Dia
AVOID SCAM COMPANY
Trying to cancel my booking. Says I have to use the OTP they send me to cancel - except they won't send me one. When one finally came, I entered it in only for it to say that it's invalid. Called up their customer support number but no one answers, instead there's a message telling me to use the website. Emailed them asking to cancel my booking but I've not received any replies. AVOID booking through them, it's a scam.
July 3, 2026
Unprompted review
Reply from OYO Rooms
Hi Amrit, we're truly sorry to hear about the difficulty you've faced while trying to cancel your booking. We understand how frustrating this must have been, especially when you were unable to receive a valid OTP or get through to support. Kindly share your booking and contact details so we can have the concerned team look into this on priority and assist you with an appropriate resolution. ~Arsh
Why have you not answered my 15 odd…
Why have you not answered my 15 odd emails requests to cancel and refund as per your clear terms and conditions
I have now asked my bank to try and step in as assume you are a scam as you answer these posts but can’t answer emails, very odd. Please ensure my money is back in my account by Monday 3pm at the very latest to avoid further action, YOU SHOULD NEVER HAVE TAKEN MY PAYMENT IN THE FIRST PLACE !!!! Are you actually a company ? BOOKING ID : B0ZI2975
GUEST NAME- Daniel Knowles
Please respond to my email, not just on this platform, this is very stressful
June 27, 2026
Unprompted review
Reply from OYO Rooms
Hi Daniel, we sincerely apologize for the inconvenience and understand how difficult this situation must be. We would like to inform you that your refund has been approved by our team. The refunded amount will be credited to your original payment source within 7–14 working days. We appreciate your patience and understanding. ~RK
Booked the Wembley hotel for an…
Booked the Wembley hotel for an upcoming concert. Tried to cancel it but wasn't able to on the app. No one answered their phone. Tried one email address that did not work (despite being on their website). They have not made it easy.
Edit to add: I was given a link to follow to give OYO more information, which I have done. I was informed that they would look into it - no response 2 days later.
July 4, 2026
Unprompted review
Reply from OYO Rooms
Hi, we sincerely regret to hear about your experience and understand your frustration regarding the cancellation process and the lack of communication. We apologize that you have not yet received an update after submitting the requested information.
Please be assured that your concern is under review with our concerned team. We are actively following up on your case and will share an update with you at the earliest. We truly appreciate your patience and apologize once again for the inconvenience caused. ~dc
This is a scam
This is a scam. Had to contact my bank to get money returned. Avoid!
July 3, 2026
Unprompted review
Reply from OYO Rooms
Hi, we're sincerely sorry to hear about your experience and understand your disappointment. This is certainly not the experience we want our guests to have.
Kindly share your booking details and the details of your concern so that our concerned team can thoroughly investigate the matter and assist you with an appropriate resolution at the earliest. We truly appreciate you bringing this to our attention and apologize for the inconvenience caused. ~dc
Do not book with them
Booked one of their hotels and it was unclean and dirty and just a awful experience. I complained and asked for a refund but they are ignoring my emails and when i ring they say they are investigating. DO NOT BOOK ANYTHING WITH THEM !
June 27, 2026
Unprompted review
Reply from OYO Rooms
Hi Lyndz, we're sorry to hear about your experience. We understand your concern and would like to look into this for you. Kindly share your booking details with us, and our team will review your case and assist you further. ~RN
Nightmare company
Nightmare company. Took money twice for the same booking.
We had to cancel due to family commitment. Cancelled booking, we were promised a refund, nothing has happened.
Avoid. Have spent hours trying to get our money back.
June 10, 2026
Unprompted review
Reply from OYO Rooms
Hi Stephen! We're sorry to hear about your experience. We'd like to look into this for you. Please share your Booking reservation number along with the email address and contact number associated with the reservation, and we'll have the concerned team review your case and assist you further. ~RN
Made a booking through OYO on 5th April…
Made a booking through OYO on 5th April 2026, unfortunately, I need to cancel the booking, as my brother has been taken to hospital after suffering a cardiac arrest. I cannot cancel, regardless of what I do. Their phone does not connect, they do not send the OTP to enable cancellation online, and when I log in on their site, it comes up saying 'Error while fetching the bookings'. My booking No. is BRFV1106. I will NEVER use OYO again. Be warned everybody.
July 2, 2026
Unprompted review
Reply from OYO Rooms
As checked, our team has assisted you with your concern and provided a needful resolution. For any other assistance, please feel free to contact us. ~dc
Worst experience with oyo
Worst experience with oyo. Booked a room 1 month prior and they intentionally cancelled my booking last minute and refused to give me a refund. Never recommend this to anyone. These people are scammers. Not trust worthy. Will just give you headache and anxiety.
July 2, 2026
Unprompted review
Reply from OYO Rooms
Hi Esther, we completely understand the inconvenience you had to go through. This is not an experience we want our guests to have with us. Kindly share your booking details so that we can get this checked and assist you further. ~Arsh
Reply from OYO Rooms
Hi, we're truly sorry to learn about the experience you've described and understand your concerns regarding the cancelation of Booking. We'd like the opportunity to review your case thoroughly. Kindly share your Booking ID, along with your registered phone number and email address, so that our dedicated team can investigate the matter and assist you further.~UC
Update on my previous review...
Update on my previous review...
This scamming company continues to promise my refund.
They say all the right things but dontbreturn payments even though the booking indicates that my cancellation was well within the time limit.
I've now put this into the hands of my credit card company.
June 9, 2026
Unprompted review
Reply from OYO Rooms
Hi, we understand how frustrating this situation must be, especially after waiting for your refund. We sincerely regret the inconvenience caused. Please share your reservation number and contact details so we can review the status of your refund and have the concerned team look into it on priority. ~Arsh
Women safety issue
Everything
..at midnight people started knocking...hotel staff was unlocking the door from outside while my wife was alone...there was no privacy.
I have all videos...room was full of insects...I raised issue but nobody reverted back
June 17, 2026
Reply from OYO Rooms
As we have checked, our team has connected with you for your assistance and addressed your issue. We assure you that you will not experience such instances again in the future with us.~Dia
Reply from OYO Rooms
Hi, our team tried connecting with you multiple times but there was no response. Please help us with feasible time or alternate details to connect with you asap.~Dia
OYO UK THIRD REVIEW
This is my third review and they still haven’t resolved my issue. I’ve only received half the refund and not the rest they keep on saying they are sorting it out but never do. Never use this company.
THEYVE JUST ASKED FOR ADDITIONAL INFORMATION A THIRD TIME, THIS IS THEYRE WAY OF ACTING SO PEOPLE THINK THEY WILL DO SOMETHING. AVOID OYO AT ALL COSTS THEY ARE ALL SCAMMERS.
IF THEY ACTUALLY READ MY REVIEW THEY WOULD UNDERSTAND THE ISSUE IS NOT THAT THEY HAVE GIVEN A PARTIAL REFUND BUT THE WHOLE ISSUE IS THEY DIDNT GIVE A WHOLE REFUND EVEN THOUGH IT WAS THEIR STUPID WEBSITE WHICH CANCELLED MY BOOKING AND I BOOKED THE HOTEL ANYWAY SO WHAT SHOULDVE COSTED ME £124 THEY TOOK £186 THEY ARE THE WORST SITE IVE EVER COME ACROSS AND THEYRE CUSTOMER SERVICE IS SO SO SO BAD . DISGUSTING DISGRACEFUL PEOPLE!
June 11, 2026
Reply from OYO Rooms
Hi, we're sorry to hear about your experience. We've received your booking details and escalated your concern to the relevant team. We'll review the issue and update you as soon as possible. Thank you for your patience. ~RK
Do not book
Do not book!
The booking process offered a no pre-payment booking option but when you select it you still get charged! When I cancelled the booking I couldn’t get a quick refund. It’s been 4 weeks and I’m still waiting for my £635. Every time I ring they ask me to give them 24/48 hours. And here I am 3 weeks later…… This company is dodgy and needs to be shut down.
Additional comment : They claim to have processed the refund but in fact all they did was call me and tell me to wait another 14days! This is for sure a scam. They are using unauthorised money to fund their business. So dodgy.
Further update: Complained to my credit card company who ruled in my favour and THEY reversed the charges. Complained to Trading Standards about OYO as advised by the Citizens Advice Bureau.
June 4, 2026
Unprompted review
Reply from OYO Rooms
Hi, we've reviewed your request and can confirm that the refund for Booking ID HOWM8668 was successfully processed from our end on 01 July 2026. The amount is expected to reflect in your original payment account within 7–14 working days. We kindly request your patience until the stipulated processing period has been completed. Should you have any further questions or require additional assistance, please feel free to reach out. We're always here to help.~UC
NEVER use this company
NEVER use this company. I made a booking. They cancelled the booking and offered £5 refund. Cant deal with anyone and their systems don't work. PLEASE PLEASE AVOID AT ALL COSTS. And it will cost you.
June 24, 2026
Unprompted review
Reply from OYO Rooms
Hi JK, we're sorry to hear about your experience and understand your concerns regarding the booking and refund. Kindly help us with your Booking ID, registered phone number, and email address so that we can verify the details and provide you with the necessary assistance.~UC
Rubbish
Complete rubbish don’t trust Oyo owner is basted just making money ignore it
June 24, 2026
Unprompted review
Reply from OYO Rooms
Hi, we sincerely regret to hear that your experience did not meet your expectations. We understand your frustration and apologize for any inconvenience caused. Kindly share your booking/reservation ID so that our concerned team can review the matter thoroughly and assist you accordingly. Your feedback is important to us and helps us improve our services. ~dc
Reply from OYO Rooms
Hi, thank you for your wonderful feedback! We're delighted to hear that you had a relaxing stay and enjoyed the overall atmosphere and vibes of the property. Your kind words are greatly appreciated, and we're glad we could provide you with a comfortable and enjoyable experience. We look forward to welcoming you again soon. ~dc
Still waiting for my refund after…
Still waiting for my refund after cancellation of booking all with terms and conditions. This company is impossible to deal with and I feel I have been scammed. Avoid OYO!
June 1, 2026
Unprompted review
Reply from OYO Rooms
Hi Smyth, we're truly sorry to learn about your experience and understand your concern regarding the delayed refund. We'd like the opportunity to review your case thoroughly. Kindly share your Booking ID, along with your registered phone number and email address, so that our dedicated team can investigate the matter and assist you further.~UC
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