Ozanda Reviews 

175
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers had a great experience with this company. Customers are highly satisfied with the products, often finding them to be exactly what they needed, genuinely useful, and of great quality, described as strong, durable, well-made, and reliable. Reviewers appreciate the user-friendly experience, noting products are easy to use, set up quickly, and operate smoothly. However, some customers noted significant issues with order accuracy, receiving incorrect products or items that did not match descriptions. Others experienced problematic delivery services, including considerable delays, lost goods, and poor communication when attempting to resolve these issues.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and functionality, with many expressing satisfaction... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the products as "spot on" and... See more

User experience

Consumers find the user experience to be positive, with many reporting a great shopping experience and ease... See more

Order

Customers consistently note ambiguous experiences with order fulfillment, with many reporting issues such as... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast postage and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got my address wrong when I put the order in, they fixed it fast after I contacted them.Service was good on regard to keeping me updated on the delivery. Communication thronghout the transaction was e... See more

Rated 5 out of 5 stars

I ordered and was impressed when they called the very next day to confirm delivery for the aftenoon. Super quick, reliable service the fence is really heavy duty exactly what we needed. Hignly recomme... See more

Rated 5 out of 5 stars

I buy many trailer parts from Ozanda, they have lots of things I need. Therefore, I can give they highest praise and recommendation. Very much appreciated.

Rated 5 out of 5 stars

Absolutely fantastic experience with ozanda, product arrived on time. definitely will buy from again. And good comms with the company. many thanks.


Company details

  1. Internet Shop

Written by the company

At Ozanda, we offer high-quality products at affordable prices. Our range includes home and garden equipment, hardware and industrial supplies, as well as sports and fitness gear. With hundreds of thousands of products sold and a large base of satisfied customers, we take pride in our customer service. As a proudly Australian-owned and operated company, we are committed to serving our community with exceptional products and experiences.


Contact info

4.1

Great

TrustScore 4 out of 5

175 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(175)

84 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Got my address wrong when I put the…

Got my address wrong when I put the order in, they fixed it fast after I contacted them.Service was good on regard to keeping me updated on the delivery. Communication thronghout the transaction was excellent. Very happy with my purchase..cheers

September 24, 2025
Advertisement
Rated 1 out of 5 stars

Don't believe a word they say

I called asked for stock of a bike for my sons birthday, told bike in stock will ship in 24 hours, next day, sorry not in stock, will upgrade you for 'free', then next 2 days a series of pointless questions, color, size etc, just buying time, then i chase up delivery, 4 days have gone by at this point, finally they tell me cannot dispatch for a further 4 days (would have been 9 days from purchase) my sons birthday would have been and gone, just a joke of a business.

September 19, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Very good experience

Very good experience , they changed my post to aupost as my last delivery from Amazon was stolen , very helpful can now pick it it from the post office knowing I’ll get my item , hats off to the team and Zoe 😀

June 23, 2025
Rated 4 out of 5 stars

Prompt service and delivery

The item I ordered was not available for a while but I got an acceptable alternative straightaway and a refund of the price difference straightaway. Delivery was quick. Thought there might be screws included with item but no. Off to Bunnings to get matching screws.

June 17, 2025
Advertisement
Rated 5 out of 5 stars

Amazing

Amazing! Great quality product that was described in great condition and all is as advertised. An excellent tool with quality and price. A truly professionally seller with communication and customer service. I am very happy with my purchase. Thank for the quick response and the lady’s help during delivery.

June 7, 2025
Unprompted review
Rated 1 out of 5 stars

Such a poor experience

Such a poor experience. Ordered a pergola online with ozanda. Was contacted to say that they didn't have it in stock and delivery would take 4 weeks. That was ok. 2 months went by, still nothing. By month 3, we opened up a PayPal request to get our money back. Only then did they send it. It arrived and the canvas roofing had pin holes all through it. Contacted them twice with no response so went back to PayPal and asked for a refund of $500 to get it replaced or if they wanted to send a new one. They then accepted the return but wanted us to return the entire thing, frame and all, at our expense for the $500 refund. The pergola itself was $1300. I also informed them that we couldn't return the frame as it was dynabolted into concrete. Will never ever purchase from here again. Such a disappointment

May 20, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

World class products, Awesome service!

World class Quality,
I have just received 2 x sets of 250Kg bearing “camp kitchen/fridge” draw runners. These are huge 1422mm open to double 2844mm, perfect for my camper build.
Jim, thankyou for your help with this purchase, top quality communication and service👍👍👍👍👍5 thumbs up

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Immediately shipped and as described

Immediately shipped and as described, accurate description. Arrived well packed, great price and product. Very good to talk with I have brought a lot from this guys and never an issue, will deal again, thanks.

March 18, 2025
Advertisement
Rated 5 out of 5 stars

Fantastic purchase

Fantastic purchase, the item arrived in perfect condition. And was exactly as described. The quality is excellent, and the appearance is even better than I expected. Great value. Well packed with fast shipping. I am very happy with my purchase and highly recommended supplier.

March 5, 2025
Rated 5 out of 5 stars

Quality excellent

Quality - excellent. Condition - new as described. Value - above average. Appearance- excellent. Took some trial, the desired fit appearance was obtained. Definitely recommend this guys. Thank you.

March 3, 2025
Rated 1 out of 5 stars

bike saddle bags ordered & not received

Ordered & paid bike saddle bags early February they took my money from card , no record of despatch within one week , requested to cancel order by email & left phone message , no record of despatch , asked for refund 3 days later ,still no reply, still no response or delivery end February rang & emailed for refund, currently waiting for response!!!!!! Not good enough if you have phone answering service & emails they need to be answered would not recommend purchasing from this company OZandA seems like a scam

February 27, 2025
Unprompted review
Ozanda logo

Reply from Ozanda

Your order was shipped via Australia Post (Tracking: 99715817069201008320909) and delivered to your PO Box in LOBETHAL SA on March 6 at 11:10 AM. Please check with your local post office. Let us know if you need further assistance.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look