Packlink.es Reviews 

Scammers! I sent 1 package very small size I put as declared size dimensions higher them real size and I declared also weight higher them real one. So I paid the correct price for item I ship it. Then after, they lied and say my very small package have 5.1 kgs instead of 962 grams, and they charged me in my card an charge of overweight. That's LIE! That's a very lie, that's a scam, I can easily prove the packing have less them 1kgs and they charge me as 5.1 kgs???? Scammers, cheaters, fraudulent company! Do no use them! I read other user reviews and seems they do this many times, I'm not the first, and for sure not the last, so don't use this scam company, inventing lies to charge you more! I want to clarify I'm a professional worldwide seller I ship orders for more them 20 years to everywhere, but only have this problem with this scammers!!!

Packlink are operating a scam via eBay, you buy the postage as it makes tracking on eBay easier but you will get an over weight charge after item has been delivered even if it is well within weight.

Packlink confirmed good compensation refund on 26/6/2025 still not received. Packlink only have refunded the postage and charged me again for the return postage due to buyer's address error.

They reported a UPS package (1Z 593 YF2 68 9983 1892) as "Lost" when the UPS's tracking site shows it never left the Access Point and the later's employee was unable to identify the courier van that purportedly picked it up. After 2 months they still haven't completed their investigation. Another package shipped through them with SEUR (29 890 1 0746814 2) was falsely reported as "Delivered" and subsequently returned, with the return cost deducted from their refund, when it never reached its destination. SEUR haven't answered my latest complaint to their CEO.

WORST Shipping company
Please please please, never use this company.
Por favor NUNCA CONTRATEN PACKLINK ESTAFADORES

They never collected my packages. NEVER. It’s been over 2 weeks and my boxes are still in London with no solution.

Then today, out of nowhere, I got a refund for one package because they canceled the service without telling me. No warning, no explanation, no communication, just a refund.

By far the worst shipping experience I’ve had. Absolutely unacceptable.

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Nunca recogieron mis paquetes. NUNCA. Han pasado más de 2 semanas y mis cajas siguen en Londres sin ninguna solución.

Y hoy, de la nada, recibí un reembolso por un paquete porque cancelaron el servicio sin avisarme. Sin ninguna explicacion y sin consultarme antes!

De lejos, la peor experiencia de envío que he tenido. Absolutamente inaceptable.

Hi, I have a really bad experience with this courier, at the moment my luggage is still nowhere to be found after providing full details description. Instead, I received a cardboard box which I refused, they still cannot track where the exchange of label happened after a month, no updates, no customer service to talk via phone nor chat.

Waited all day on the porch for a package out for delivery, they never came and said they'd "attempted delivery" and I was out. Absolutely no way to contact their customer service whatsoever, and their tracking is no help either. Terrible service, wasn't my choice to use them but I'll make damn sure I never do after this.

the service is quite fine. but I requested labelless service and still needed to print SEUR label. contacted support about it but noone responded within more than 24hrs...

System has changed and no longer prints from web and requires email of label which doesn't arrive.

I contracted the service with Packlink on 13.5 and they were supposed to pick up the package on 15 and nobody went. I then I had to do it all myself and contact Royal Mail. I might as well have done it directly with Royal Mail and cut out the middle man. They did not help me solve the problem just sent annoying automatic replies. Its 26.5 and still no package or update on the tracking.

facil y entendible, espero que la gestion se realice igual de bien

The insurance is a scam. I sent 17 packages with an insurance of 2500€ (the maximum). They destroyed 1 package with a value (proved) of 1450€ and gave me 206€ because they divide the insurance by the number of kilograms sent. They don't look for the users, they look for their own greed.

Do not use this web for your packages. Run Away.

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El seguro es una estafa. Envié 17 paquetes con un seguro de 2500€ (el máximo). Destruyeron 1 paquete con un valor (comprobado) de 1450€ y me dieron 206€ porque dividen el seguro por el número de kilos enviados. No miran por los usuarios, miran por su propia avaricia.

No usen esta web para sus paquetes. Huyan.

Can't I put less than 1 star? This company is clearly overcharging for silly things, misleading customers into a funnel so then they have to pay extra costs for everything. Much better to hire directly the companies.

DO NOT USE THIS COMPANY.
I booked Zeleris via Packlink to collect 5 boxes from our supplier and deliver to a customer.
The boxes were labelled and ready for collection the same day ready for following day collection.
Zeleris never turned up which I appreciate is not Packlinks fault but there was no support from Packlink. I could not cancel the job as the Packlink reference did not work. You cannot call packlink, there is no telephoner number that works.
I booked another courier who completed the delivery without any problems.
I put a claim in for the 18.22 euros I had paid Packlink. THE CLAIM FOR REIMBURSEMENT WAS REJECTED AS ZELERIS HAD LIED ON THE TRACKING CLAMING THE GOODS WERE NOT READY FOR COLLECTION.

Beware of this unprofessional,incompetent company of scammers.If you do use them do NOT under any circumstances pay for their worthless insurance.When they damage your parcels they WILL blame you ,the customer for not packing your goods in 4 different boxes inside each other,and following their small print rules,theyWILL NOT admit that their carriers were incompetent and careless when handling your fragile package, despite being labeled as Fragile and well packed in 25 meteres of bubble wrap plastic .Their customer service is a disaster and you will have a very frustrating fight on your hands to try to make a claim on their insurance.I will never use Packlink again,and if you do then good luck,you will need it.

The Company doesn't really manage issue in case of problem with delivery and you don't have any real control/leverage on the logistic company that is providing the final service. The lack of phone support was very annoying. Better deal directly with the real delivery company as the service is 0.

They charged my card for an order that isn’t even mine. Be cautious and steer clear of this company.

If I could give zero stars a would. This company scams their customers illegally and should be shut down. My package was returned unsent. Packlink then took an unauthorised amount from my credit card as they claimed the package was 3 cm bigger than I paid for. I sent them photographic evidence it wasn’t. After two weeks emailing back and forth they returned my money minus €47.50 with no explanation of why the package was returned. They first said it was over size, then they said documents were out of date (I disproved that as well with photo evidence). I’m shocked they were able to take money without my authorisation, and I’m shocked they still can’t provide a reason. After two weeks I’m done dealing with the company and out of pocket €47.50

Zero customer service ! If it is not for price, I would not use them, they shut down all cust communication.