PacSun Reviews 

I received an order with 2 tee shirts, one item was correct the other was a completely different shirt. So I emailed the company and days later still never heard anything back. So I went to the site to try the chat thing and spoke to someone who was nice and said they would send me the correct shirt and I would receive an email when it shipped. I was happy with that as this has happened with other companies and I immediately would get the email saying the order had shipped. Not this company, still haven’t received a shipping confirmation that my missing item has shipped. A week and a half after emailing the company I finally heard back and they wanted all of the information again knowing nothing about this supposedly being settled through the chat already. This is totally ridiculous to me, any other company would immediately respond and send me the item that I ordered and paid for. I don’t want a shirt that says I need a hug and will not wear it, I want the shirt that I ordered and at this point I don’t know that that’s going to happen. How are they completely unaware that the chat customer service already spoke to me and said they would send the missing item. This has to be the worst customer service I have ever received in clothing.

I purchased 4 pairs of pants from PacSun express 3days shipping on 9/21 for my birthday 9/26 I just received an email stating that FedEx just received my package and that it will be delivered on 9/30 don’t even want the clothes anymore never will do business with PacSun please do not order anything online you will not be able to cancel your order and will be out of luck still waiting for items past the day you expect your delivery

Horrible, I placed an order for 3 different pants, only one was shipped and the other two days says not shipped I thought it’ll just take some time, after one week of being stuck on “not shipped”, contacted customer service and hours later my order was just cancelled for out of stock, after placing an order and for an available item and waiting for it they just cancelled it like nothing happened.

Probably the worst place you could ever order from. i ordered 250$ worth of clothes august 10th and absolutely no communication with when my order would be here. it’s september 7th and ive still received nothing. you aren’t able to call anyone or email anyone because no one answers. absolutely horrible.

Ordered something on August 2nd.
I still don't have my order.
I have no tracking whatsoever.
The link provided for tracking has been set to "awaiting order information" for over a week and the order was placed 18 days ago now.

They now suddenly stopped answering the phone or chat.

They have not replied to my support email from one week ago.

450$ in limbo.

What the heck is your problem pacsun?

I went to PacSun and Plaza Bonita Sunday, August 18 ,2024 To do an exchange, same items, different sizes Kaitlyn, the cashier was more than helpful , just wonderful customer service. I’ve got a 16-year-old teenage girl hard to shop for Kaitlyn, made my day so much easier. Thank you, Vanessa Garcia

Horrible customer service, my daughter buy a dress after 3 weeks waiting they cancel the order..

After placing an order online, and not receiving it after several weeks....I enquired about about it. Even though I was calling, using the chat option, and emailing during their posted business hours I kept being told they could not help me because it was outside of business hours. It wasn't. When using the "order status" option I was told (by the extremely irritating chat bot) that my order had taken an unusually long time to fill. At that time, I was given the option to click on the "cancel order" option for a full refund. After clicking this option i was told it could not be cancelled. Called, no answer. Emailed, no response. Chat option was a nightmare. They have my money and the clothes I ordered. Horrible customer service.

My order was fine I just ended up not liking the swimsuit. I also paid for 3 day shipping and one of the packages took longer than 3 days. Despite that I was fine. When I went to return I luckily called the store before hand. They said you can’t return for anything but credit if it was purchased through PayPal like what??? I also found out you can’t even return swim in store…? So I had to mail it back which isn’t the end of the world except I was charged $3.00 for something I couldn’t return in store. Why should I have to pay for something you wouldn’t let me return in store. Honestly I’ll never buy from Pacsun again because of this.

Purchased $268 worth of clothes and ended up being charged twice. I’m having trouble getting in touch with customer service because they do not work normal hours. I feel like I have been robbed.

Shipping time is long only to receive completely different items than the ones I ordered. It seems like who ever packed my order grabbed random items and threw them in a bag; didn’t even bother to check the specifics of what I ordered. I ordered a coin purse in a specific print and instead, I received a different print. I also ordered a pair of earrings and instead, received a pack of two pairs in a different color and style. These items were still the same brand but not exactly what I ordered.

My son ordered a shirt 2 weeks ago and it still hasn't shipped. Every time I talk to them it's the same run around gotta talk to our internal team. Which is bs. My son is so mad he wants his shirt this company sucks . Bunch of liars. I'll never order from them again ordered the shirt on 7/10 it's now 7/25 and still nothing bout shipping there giving me the run around. And it says therr chat is closed how when there open hmmmm

This is the 2nd time Pacsun has done this to me and I should've learned my lesson. If I pay for next day shipping I should get it next day or at least two days. Instead just weeks with no item and the call center is down and no live agent on the chat menu. Don't put next day shipping as an option if you cannot fulfill it, legit robbing people.

Paxson is an extremely incompetent company with a staff full of liars. They always claim to have delivered your items when they haven't. I'm not sure where they come up with the fake FedEx delivery claims. They take your money and don't give you your items. Beware!

The customer service with PacSun... insanely terrible and unprofessional. They refuse to solve issues with orders CAUSED by them. I would never in my life purchase from PacSun again. They don't take responsibility for any issues.

This company stopped doing online return orders which they make clear on their website. But for some reason they don’t allow you to return swim suits that you purchase online in a store? Even though you can go into a pacsun store, purchase a swimmy and then return it in the store as long as you keep the liner wear on it and tags etc. Makes literally no sense to me. So I pay the $5 fee to do the happy returns thing that they use to return online purchases/swimmies whatever. All the while I keep trying to call customer service and email them to get this figured out and try to talk to someone about their return process, they are impossible to get ahold of. So then once I return my swimsuit instead of refunding me they double charge my credit card. I flipped and since I can’t get ahold of someone on the phone I send them an email. I include screenshots of the transactions and ask that they refund me and refund the double charge. I get no response but the next day I receive my refund and the pending transaction for the double charge that put my card in the negative went away. Later that night I get a response from the customer service and they straight up gas lit me. I was appalled. They denied that ever happening and instead told me to contact my bank if I still have an issue. I’m glad they at least fixed it but it messed up my week because I cancelled my card when they double charged me because I was worried they’d try it again and then they couldn’t even admit to doing it. I’ll never be spending my money here again. Not to mention their swimsuits were terrible quality.

Ok I love to shop here but this is going to be my very last time! If you shop online DO NOT EXPECT TO RECEIVE ALL OF YOUR ITEMS. I ordered a $200 chain (in a $500 shipment) & I received an empty box!!! Clearly an employee or the warehouse employee had sticky fingers. Upon receiving my order everything else was nicely packaged but the box for the chain had been opened. They tried to blame it on fedex. And this is the second time I need my money back. Insanity, do not order from their website!

It’s a long story but to summarize a hoodie i bought from them was made so cheaply that even taking more caution than the tag recommended it was completely faded after the first wash. BUT NOT THE WORST PART i left a review on the Pacsun website to warn ppl and they took it down with no response. SHADY ASF

Very poor communication. I ordered a few clothing items and they were sent in two different shipments. I only got one package and the one package has been stuck in limbo for almost a week now and I paid extra for three day shipping. I tried to call the Pacsun customers service number, but you can't speak to someone on the phone anymore, you have to talk to them online on their site and the person I talked to couldn't tell me why the package that I didn't receive hasn't moved in almost a week and then I have FedEx telling me that they never received the shipment that I never got. I have e-mailed this company 3 times with zero response. I told him that I either wanted a refund for the package that wasn't sent or have them re send it to me and nobody is replying to me. This is very irritating, especially when my order wasn't cheap, now I'm short on money and don't have clothes that I paid for. I probably won't be ordering from this company again, not worth the stress and frustration.