Have recently come back to Pact Coffee, having enjoyed some of the coffee a few years ago. We decided to give it another go as we liked the coffee they offered. Very impressed by their subscription... See more
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Review summary
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Coffee is great, we enjoy trying different ones , pleased to help ,in small way ,different groups from different parts of the world Efficiency is top notch and any necessary contact is dealt prom... See more
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Good price, prompt delivery, Coffee is OK - even following their Cafetiere instructions, which was pretty much the way I do it anyway, ie coffee to water ratio and brewing times, it's just ok. Flavou... See more
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Made first order using a great 2 pack offer with free next day delivery on a Friday, it arrived the following Tuesday, no big deal really as we weren’t desperate for the coffee which is delicious! Onl... See more
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Company details
About Pact Coffee
Written by the company
We’re on a mission to fix the broken coffee industry. Due to the traditional complex supply chain, many farmers live in poverty while others profit on the erratic commodity market.
We go straight to some of the world’s best coffee farmers and put out unnecessary middlemen. So we can give those that make the coffee a price that’s truly fair. In 2022, it was, on average, 76% above the Fairtrade base price.
We can avoid the commodity market because all of this coffee is speciality-grade (the very best). Once it’s in the UK, it’s roasted fresh in Surrey just before it’s delivered to you. Because nothing beats freshly roasted coffee.
How does it work?You can buy on a one-off basis from our online store or subscribe & save. Our subscriptions are as flexible as it gets – you can skip, cancel, pause or reschedule at the touch of a button online. And you can have coffee delivered as much as every two days to every two months.
Is it environmentally friendly?Our roastery is carbon-neutral, and we introduced fully recyclable packaging in 2023. We’re also a certified B Corp, which means we’re recognised as using business as a force for good. To read more, have a look at our transparency report.
Do I have to pay for delivery?Claim free delivery when you Subscribe & Save or spend £15. Other orders incur a £2.49 delivery fee.
Is there much choice?We expect to have around 200 coffees from eight different countries on our menu in 2023 – and we’re always looking to work with more farmers.
Contact info
10.201, THE LEATHER MARKET, Weston St,, SE1 3ER, London, United Kingdom
- 020 3095 3975
- ahoy@pactcoffee.com
- www.pactcoffee.com
4.5
Excellent
3K reviews
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It keeps bounce back but you taken money out
"Well, it seems my coffee journey has taken a detour! I tried to reach out about canceling my order, but my emails must have taken a wrong turn because they keep bouncing back like a rubber ball! Honestly, I haven’t even had time to sip the first cup, so why on earth would I want to dive into another one? I love coffee, but my schedule is more packed than a barista on a Monday morning! So, if you could sprinkle some magic and refund my money, that’d be fantastic. Who knew a bad review would be the secret key to getting a response? Here’s to hoping my future coffee adventures are a little less bumpy—and a lot more caffeinated!"
March 2, 2026
Unprompted review
Reply from Pact Coffee
Hi there Margaret,
Thanks for leaving a review.
Please make sure any emails are sent to ahoy@pactcoffee.com, as this is the correct address for our customer support team. If your messages were sent elsewhere, that may be why they bounced back.
If you'd still like to cancel your plan, please email us at ahoy@pactcoffee.com and we'll be happy to help get this sorted as quickly as possible.
Thanks again, and we hope to resolve this for you soon.
Kind regards
Kristy
Customer Service Manager
Nice coffee with a large side order of spam
Very nice coffee that is delivered quickly and fresh with beans having a lovely aroma and brew well.
Only downside is the bombardment of emails trying to get you to buy more from them.
September 1, 2025
Reply from Pact Coffee
Hi there Martin,
Thanks very much for your review, we're really pleased to hear you're enjoying the coffee and that it's arriving fresh and brewing well.
We're sorry to hear that our emails have felt overwhelming. We certainly don’t want our communications to feel like spam.
Please feel free to get in touch with us at ahoy@pactcoffee.com and we'll be happy to help unsubscribe from marketing emails.
Kind regards
Kristy
Customer Service Manager
I received a promotional offer from…
I received a promotional offer from Pact Coffee, but when I tried to use it, the offer didn’t exist. It completely wasted my time and felt misleading. Don’t advertise deals that customers can’t actually redeem.!TMV60!!
February 28, 2026
Unprompted review
Reply from Pact Coffee
Hi there,
Thanks very much for your review.
We don’t intentionally send out promotional offers that don’t work, so your feedback will help us identify what may have gone wrong.
If you haven’t already, please get in touch with us at ahoy@pactcoffee.com, we’d be happy to help, understand what happened, and see if we can provide a resolution for you.
Kind regards
Kristy
Customer Service Manager
Reply from Pact Coffee
Hi Ilie,
Thank you so much for your review.
We are glad to hear that you find our coffee great quality. We cant wait to hear what you try next!
The Pact Coffee Team
Fast delivery and Delicious Coffee
February 20, 2026
Reply from Pact Coffee
Hi Ben,
Thank you for the review!
We're really glad to hear you're enjoying your coffee and the prompt delivery!
Have a wonderful day and happy brewing!
Advent calendar of coffee.
The package was very well wrapped and arrived on time.
The product was presented well and tasted perfectly.
I would recommend it to anyone.
November 11, 2025
Reply from Pact Coffee
Hi John,
Thank you for the review!
We're really happy to hear you enjoyed the coffee and the presentation too!
Have a lovely day and happy brewing!
Prompt shipment
Prompt shipment. Good deal with the free cafetière.
HIgh quality coffee but I did not take out subscription as I roast my own and prefer to buy green beans. But for people who don't this would be a good source
February 20, 2026
Reply from Pact Coffee
Hi Marc,
Thank you for the review!
Glad to hear you enjoyed the cafetiere and the coffee, and best of luck with the roasting!
Have a great and thanks again!
Excellent service
Excellent service was even able to help me sort out my grind dilemma, decaf coffee is first class definitely recommend
February 20, 2026
Reply from Pact Coffee
Hi Theresa,
Thank you for the review!
We're so glad to hear you're enjoying your decaf and it's lovely to hear the team could help you get the best out of it grind wise!
Have a wonderful day and happy brewing!
Delivery was quick, coffee is lovely.
Delivery was quick, coffee is lovely. We were trying out before planning to subscribe to the bigger bags.
February 17, 2026
Reply from Pact Coffee
Hi Kirsty,
Thank you for the 5 stars!
We're so glad to hear you're enjoying the coffee and the quick delivery. Here's to many more coffees in 2026!
Have a lovely day and happy brewing!
Delicious coffee!
Delicious coffee, excellent customer service and nice packaging of the gift set at Christmas!
December 17, 2025
Reply from Pact Coffee
Hi Karen,
Thank you for the 5 stars!
We're so glad you enjoyed your gift set this festive period and hope you're enjoying some lovely Pact coffee today!
Have a wonderful day and happy brewing!
It’s definitely better than the pack…
It’s definitely better than the pack Costa that I buy in the Tesco shelves however the price is doubled. For now I give 5 star but will try other brands if this is worth to continue.
Quality 5 stars
Value for money -to be seen
February 19, 2026
Reply from Pact Coffee
Hi Amiel,
Thank you for the review!
We're so glad you enjoyed the coffee!
We understand that pricing is an important factor, and we want to explain that speciality coffee comes at a higher cost due to the care and quality involved in sourcing and roasting the beans. Our coffee is sourced through direct trade, ensuring that farmers receive fair pay and support for their hard work. This commitment to quality and sustainability does mean our prices are slightly higher, but it allows us to offer you the best coffee while supporting small farms and their communities.
I hope this helps and hope you find some new favourites soon - thanks again!
Reply from Pact Coffee
Hi Mark,
Thank you for taking the time to leave this wonderful review!
We are over the moon to hear you enjoyed our coffee, and that it was delivered without hassle.
Wishing you a lovely day, and happy brewing!
The Pact Coffee Team
Decided to close my account after they…
Decided to close my account after they offered new customers better discounts than loyal customers, so went on the bot chat was given an email address to message, and surprisingly this email rejected my email. So I will delete all details and cancel subscriptions instead. Either way I will not pass them another penny
February 22, 2026
Unprompted review
Reply from Pact Coffee
Hi Kevin,
Thank you for taking the time to leave your review. I’m very sorry to hear that you experienced difficulty contacting us. Please be assured that we never intentionally prevent customers from getting in touch, and we would welcome the opportunity to discuss your concerns further if you would like to call us.
We greatly value our loyal customers. Those who have been with Pact for a long time are recognised as Pioneer customers and automatically receive a £1 discount per bag. Over time, this ongoing discount typically provides greater value than a one-off free item.
Kind regards
Kristy
Customer Service Manager
Lovely!
Well packaged, beautiful coffee. I had the La Alemania decaf coffee beans. Quite easy to dial in and very good quality. Not too heavy. Made as a flat white or latte. Very nice.
January 2, 2026
Reply from Pact Coffee
Hi there,
Thank you for the review!
We're so glad you enjoyed the coffee and the packaging too! Hope there's many flat whites to come!
Have a great day and happy brewing!
Superior to supermarkets
Great coffee. Tastes as described according to the tasting notes. Far superior to any whole bean ive ever purchased in the super market. I even emptied out the supermarket beans from the machine to accommodate the fresh Pact beans.
February 16, 2026
Reply from Pact Coffee
Hi Gordon,
Thank you for the review!
We're so glad to hear you're enjoying the coffee, here's to many more cups together in 2026!
Have a wonderful day and happy brewing!
Quick delivery - great taste
Quick delivery of the coffee which had been roasted the day before. The freshness in the taste really stands out - one downside is that I find myself going back for more....
February 17, 2026
Reply from Pact Coffee
Hi Andrew,
Thank you for the review!
We're so glad to hear you're enjoying your freshly roasted coffee and thank you for the kind words about the flavour, we hope you're enjoying a lovely cup today!
Have a wonderful day and happy brewing!
Really pleased!
I'm really pleased with the free cafetierre and the great tasting ground coffee
February 16, 2026
Reply from Pact Coffee
Hi Raymond,
Thank you for taking the time to leave this wonderful review!
We are over the moon to hear you are pleased with the cafetiere you received, along with our coffee!
We look forward to you trying more of our delicious coffees that can be brewed perfectly with your new cafetiere.
Wishing you a lovely day, and happy brewing!
The Pact Coffee Team
Reply from Pact Coffee
Hi Maria,
Thank you for the review!
We're so glad you enjoyed your first coffee and hope you enjoy exploring the menu!
Have a wonderful day and happy brewing!
Great service
The website has a huge collection of coffee and different caffeinated drinks. I didn't buy for myself but as a birthday present for someone. There was free delivery which was a bonus. A little leaflet and guide with how to brew nicely.
I personally haven't tasted their products but ordering online has went as smoothly as possible. And delivery was quick enough too!
The only criticism I could give would be, if the pouches were just a "little" cheaper.
Tldr: didn't taste myself. Delivery and prices seemed "fair" :)
February 16, 2026
Reply from Pact Coffee
Hi there,
Thank you for the review!
We're really glad to hear you found ordering a gift with us was smooth and hope the lucky recipient enjoyed some great coffee!
We understand that pricing is an important factor, and we want to explain that speciality coffee comes at a higher cost due to the care and quality involved in sourcing and roasting the beans.
Our coffee is sourced through direct trade, ensuring that farmers receive fair pay and support for their hard work. This commitment to quality and sustainability does mean our prices are slightly higher, but it allows us to offer you the best coffee while supporting small farms and their communities.
Any questions on the above, don't hesitate to email us at ahoy@pactcoffee.com, and thanks again for the review!
Faulty machine
Faulty machine — fair enough, it happens.
Unsympathetic attitude and unnecessary grief to get a return agreed — not at all acceptable. This level of customer service went out 40 years ago.
February 16, 2026
Reply from Pact Coffee
Hi Richard,
Further to our recent telephone conversation, both myself and the team explained that we required a video to better understand the fault you were describing. While we do have knowledge of the products, obtaining further advice or support from the manufacturer would have been extremely difficult without visual evidence of the issue.
Please be assured that it was never our intention to cause you any inconvenience. However, reaching a fair and informed resolution without understanding the nature of the fault would have been challenging. It would not have been reasonable for us to proceed with a replacement without first having clarity on the situation.
We appreciate that you have now provided the video and agreed to the return, and we thank you for your cooperation. We sincerely hope that this process did not cause you any undue frustration.
Kind regards
Kristy
Customer Service Manager
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