Have recently come back to Pact Coffee, having enjoyed some of the coffee a few years ago. We decided to give it another go as we liked the coffee they offered. Very impressed by their subscription... See more
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Review summary
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Coffee is great, we enjoy trying different ones , pleased to help ,in small way ,different groups from different parts of the world Efficiency is top notch and any necessary contact is dealt prom... See more
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Can't fault the company for their service. Excellent replies in offering satisfactory solutions when received coffee tastes less then adequate. I meanwhile learnt, although the idea of receiving... See more
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I brought this as a gift for a coffee lover and it was well recieved. She said the decaf blend was the best she ever had. You wouldnt know it was decaf. There are loads of different blends to try. Del... See more
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Company details
About Pact Coffee
Written by the company
We’re on a mission to fix the broken coffee industry. Due to the traditional complex supply chain, many farmers live in poverty while others profit on the erratic commodity market.
We go straight to some of the world’s best coffee farmers and put out unnecessary middlemen. So we can give those that make the coffee a price that’s truly fair. In 2022, it was, on average, 76% above the Fairtrade base price.
We can avoid the commodity market because all of this coffee is speciality-grade (the very best). Once it’s in the UK, it’s roasted fresh in Surrey just before it’s delivered to you. Because nothing beats freshly roasted coffee.
How does it work?You can buy on a one-off basis from our online store or subscribe & save. Our subscriptions are as flexible as it gets – you can skip, cancel, pause or reschedule at the touch of a button online. And you can have coffee delivered as much as every two days to every two months.
Is it environmentally friendly?Our roastery is carbon-neutral, and we introduced fully recyclable packaging in 2023. We’re also a certified B Corp, which means we’re recognised as using business as a force for good. To read more, have a look at our transparency report.
Do I have to pay for delivery?Claim free delivery when you Subscribe & Save or spend £15. Other orders incur a £2.49 delivery fee.
Is there much choice?We expect to have around 200 coffees from eight different countries on our menu in 2023 – and we’re always looking to work with more farmers.
Contact info
10.201, THE LEATHER MARKET, Weston St,, SE1 3ER, London, United Kingdom
- 020 3095 3975
- ahoy@pactcoffee.com
- www.pactcoffee.com
4.6
Excellent
3K reviews
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Super fresh taste and rapid delivery I…
Super fresh taste and rapid delivery I wouldn’t go anywhere else
April 2, 2026
Unprompted review
Reply from Pact Coffee
Hi Peter,
Thank you for taking the time to leave this wonderful review!
It's a pleasure to hear that your coffee arrived super fresh, and that delivery was rapid!
We appreciate your support, and are excited for you to try more of our delicious coffees.
The Pact Coffee Team
Gorgeous coffee
Gorgeous coffee
We got the Bourbon Cream Espresso
It’s delicious
Great service super quick delivery
Fab 👍🏻
April 29, 2026
Reply from Pact Coffee
Hi Tracey,
Thank you for taking the time to leave this amazing review!
We are over the moon to hear you found our Bourbon Cream Espresso delicious, and that it was delivered quickly.
We look forward to you trying more of our amazing coffees.
Wishing you a lovely day, and happy brewing
The Pact Coffee Team
Reply from Pact Coffee
Hi Mark,
Thank you for taking the time to leave this review. We couldn't have put it any better ourselves! Here's to many more brews!
The Pact Coffee Team
Reply from Pact Coffee
Hi Mandie,
Thank you for taking time to leave this lovely review. We're delighted that you're enjoying the taste, we think it's delicious too! Here's to many more brews!
The Pact Coffee Team
Seems good company because quickly…
Seems good company because quickly delivery but coffee looks good but coffee still resting so have tried it yet.
April 29, 2026
Reply from Pact Coffee
Hi Dave,
We truly appreciate your warm words and hope you've since enjoyed a delicious brew!
The Pact Coffee Team
Delicious coffee. Fast delivery
This is amazing coffee, I am delighted with my subscription. Coffee is delicious and delivery and customer service first rate
April 27, 2026
Reply from Pact Coffee
Hi Sharon,
Thank you for taking the time to leave this lovely review!
We're delighted to hear you enjoyed our coffee, and that it got to you promptly.
Wishing you a lovely day, and happy brewing.
The Pact Coffee Team
Be very careful with Pact coffee
Be very careful with Pact coffee. They have an appalling customer service. They send out unwanted coffee. Their emails are not answerable. Instead of looking to engage with customers, they look to make a quick profit. They are not a very nice company in my opinion.
April 29, 2026
Unprompted review
Reply from Pact Coffee
Hi Simon,
Thank you for taking the time to leave this review - we're sorry to hear you've had a disappointing experience with us.
We've had a look into this, and can see that you requested to cancel your subscription, but unfortunately the request was not sent to our customer service email. As our customer service team did not receive your email, we were unable to cancel the subscription before your next order was dispatched.
When you emailed ahoy@pactcoffee.com, our team got back to you as soon as and explained that we could not cancel the order that had been processed, but did cancel your plan so no further orders would be sent.
We try to make our customer service contact details as clear as possible on our website, and try to make cancelling as easy as possible in the account area, but we are sorry to hear you were not able to cancel on this occasion.
We appreciate your feedback on this and will take it into consideration for future improvements.
Kind regards,
The Pact Coffee Team
Lovely coffee and a very prompt…
Lovely coffee and a very prompt delivery. Can't wait to receive my next order!
April 7, 2026
Reply from Pact Coffee
Hi Karen,
Thank you for taking the time to leave this amazing review!
It's a pleasure to hear you enjoyed our coffee, and that it was delivered promptly.
We also can't wait for you to try your next coffee!
Wishing you a lovely day, and happy brewing.
The Pact Coffee Team
Reply from Pact Coffee
Hi Antony,
Thanks for your lovely review! We're delighted you think so highly of our delicious coffee, as do we!
Here's to many more brews!
The Pact Coffee Team
Reply from Pact Coffee
Hi Yamen,
Thank you for taking the time to leave this amazing review!
It's great to hear you found our coffee fresh, delicious, and well packaged.
We look forward to you trying more of our delightful coffees.
Wishing you a lovely day, and happy brewing!
The Pact Coffee Team
I've been a subscriber/customer for 10+…
I've been a subscriber/customer for 10+ years and heartily recommend Pact to everyone. I started as a mid tier subscriber to a bag every month, quickly upscaled to one every two weeks. Within a year or two I was offered a special price on moving up to their top tier, which is more micro lot coffee, i accepted that offer and have never changed back, fantastic coffees with informative tasting notes and great flavour. Good customer service on the small amount of times I have had to use it, usually because a delivery has gone missing, never because of product quality. I occasionally buy an extra bag when it really intrigues me or they have a special and I've never been disappointed.
April 22, 2026
Reply from Pact Coffee
Hi Jenny,
Thank you for taking the time to leave this outstanding review!
It is a pleasure to hear how much you've been enjoying our coffee and service, and truly appreciate your longstanding support - 10 plus years is impressive!
Support like yours is why we are able to continue to offer excellent coffees and quality customer service, so thank you!
Wishing you a lovely day, and happy brewing.
The Pact Coffee Team
Been using Pacts subscription service…
Been using Pacts subscription service for a good while now. I’m mostly an espresso drinker and use whole beans. I freshly grind them at home and use my manual espresso maker, and the extraction always comes out creamy, with a beautiful golden brown colour. A sure sign of quality coffee! And I always enjoy switching between the different subscription options, to get a new bag I haven’t tried before.
Highly recommend this company if you enjoy quality coffee and a convenient flexible subscription service
April 24, 2026
Unprompted review
Reply from Pact Coffee
Hi Adam,
We've really enjoyed reading your kind words about us, so thank you! We hear you, there's nothing quite like extracting the perfect coffee! We believe coffee should be flexible, diverse and enjoyed on your terms! Here's to many more brews!
The Pact Coffee Team
Really delicious decaf coffee
Really delicious decaf coffee, I got the one with notes of dark chocolate. It has a nice complex flavour, definitely worth the money and It also has a nice thick creamer on top.
April 21, 2026
Reply from Pact Coffee
Hi Katriona,
Thank you for taking the time to leave this wonderful review!
We are over the moon to hear you found our coffee delicious and good value for money!
We look forward to you trying more of our new and exciting coffees.
Wishing you a lovely day, and happy brewing!
The Pact Coffee Team
Amazingly fresh and delicious
Amazingly fresh, deliciously smooth wholebeans, excited to explore my Pact subscription again. Love the obvious care Pact go into not just around the product itself but the origin, the story, farmer etc The Fazenda Reis is my first and is seriously delicious, I'm a big fan of South American coffee and this Brazilian one doesn't disappoint.
April 20, 2026
Reply from Pact Coffee
Hi Adam,
Thanks so much for this lovely review! We're delighted to hear you're enjoying our coffee! We believe coffee farmers deserve a lot more praise, and take massive pride in working alongside them to produce outstanding coffee! Here's to many more brews!
The Pact Coffee Team
Amazing quality
My husband and I are really enjoying the flavours which come through. Subtle and just enough without taking away from a good cup of coffee. Great quality and we use it in our cafetière and have no issues at all. Wonderful resealable packaging too. Bought enough to last us a couple months.
April 13, 2026
Reply from Pact Coffee
Hi Melanie,
Thank you so much for your review.
Its lovely to hear you and your husband are enjoying our coffee. Its great to see some lovely feedback on our packaging too!
We cant wait for you both to try some others on our menu in the future.
The Pact Coffee Team
I previously wrote a review about my…
I previously wrote a review about my experience with my delivery. I take it back - I am sorry Pact Coffee, it actually wasn't their fault they did send the parcel next day 24 hour tracked, but Royal Mail sent my parcel to the wrong depot. I have a 2 year old crazy toddler and a new born baby and was clearly sleep deprived and desperate for a cup of coffee hence my frustration. Again I am sorry the coffee is incredible and I will definitely be ordering more if you forgive my previous 1* review xxx
April 22, 2026
Unprompted review
Reply from Pact Coffee
Hi Dani,
Please don’t worry about it at all, we completely understand the need for a coffee, especially with two little ones and not much sleep!
Thank you so much for your 5-star review, it genuinely means a great deal to the whole team. If you would be happy to remove the 1-star rating you left previously, it would make a significant difference to us.
We are so pleased to hear that you are enjoying the coffee, we would love for you to order more in the future.
Thanks again for your support, we really appreciate it.
The Pact Coffee Team
Nice, fair price and quick delivery
Had my first order and sometimes I’ve had issues with coffee being to finally ground, but this seems to go through my espresso machine well and delivery was fast. Usually, I find coffee smells better than the taste but this coffee tastes better than it smells.
April 20, 2026
Reply from Pact Coffee
Hi John,
Thanks so much for your great review, we're delighted you're enjoying our coffee! Nothing beats that fresh smell... Well, maybe the taste does. Here's to many more brews!
The Pact Coffee Team
Nice decaf coffee...but...
Nice decaf coffee...but...don't offer discounts on your homepage that aren't available.
25% off but not for me, apparently.
Add some clear T&Cs.
And define what a new customer is (not sure if a one-off purchase counts when signing up for a subscription).
April 23, 2026
Unprompted review
Reply from Pact Coffee
Hi there,
Thank you for taking the time to leave this review.
We are glad to hear that you are enjoying our decaf, but are sorry to hear you had an issue with trying to redeem one of our offers.
We appreciate your feedback on this, and will report this to the wider team to look at making the terms of our offers clearer in future.
Warm regards,
The Pact Coffee Team
Great coffee and great customer…
Great coffee and great customer service. I accidentally ordered ground instead of beans for my first pact coffee order and customer service were great in helping me deal with my mistake. The coffee itself is delicious and has a rich taste much better than other brands I have been using! Will definitely be keeping up with my coffee subscription!
April 22, 2026
Unprompted review
Reply from Pact Coffee
Hi there,
Thanks so much for such a lovely review.
Its great to see such wonderful words about both our coffee and customer service.
We cant wait to hear which coffee you try next!
The Pact Coffee Team
Very taste products but should be…
Very taste products but should be cheaper or more ways for discount.
April 16, 2026
Reply from Pact Coffee
Hi Jay,
Thanks so much for your review.
We are really pleased that you have enjoyed the coffee. We hope you get to try some more in the future.
The Pact Coffee Team
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