Paddy Power Reviews 

7,950
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,632 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the platform's user-friendly design, finding it easy to navigate and use on the go. People also frequently commend the staff and customer service for being helpful, patient, and quick to resolve queries, often within minutes. However, some people were dissatisfied with aspects of customer support, reporting long response times and unhelpful interactions. A notable concern for several customers involves issues with account access, withdrawals, or unexplained account suspensions. Additionally, a few users found the app tricky to use, experiencing login problems or difficulty activating promotions.

What people talk about most

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the helpfulness... See more

Website

Reviewers highlight ambiguous aspects of the website, with some praising it as a great site with excellent... See more

User experience

People report positive experiences with user experience, often finding the platform easy to use, navigate,... See more

Staff

Users describe positive interactions with staff, highlighting agents who are helpful, professional, and quick... See more

Payment

Consumers find payment to be ambiguous, with many reporting issues with withdrawals and payouts, such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

All in all paddy power is a good casino to play but there are some poor slot providers.take boomstick bill 3 which is allergic to dropping bonuses and features.also seems to be carrying the same pat... See more

Rated 5 out of 5 stars

Closed my account years ago as wanted to use just one site, then recently decided to reopen. Had to jump through lots of hoops and questions which I think is great, they checked details, made sure I... See more

Company replied

Rated 5 out of 5 stars

Put wrong amount of bet so I pressed get help button and paddy power sorted it in a matter of minutes great result thank you paddy power oh and a free 2 pound bet 👍

Company replied

Rated 5 out of 5 stars

A very user friendly app easy to navigate. A great selection of sports available and any transactions both in and out are quick and hassle free. My only complaint is that I am terrible at predictin... See more

Company replied


Company details

  1. #5 of 5 best companies in Betting Agency
  2. #6 of 6 best companies in Gambling House
  3. #11 of 13 best companies in Gambling Service
  4. #18 of 25 best companies in Online Casino or Bookmaker
  5. #6 of 8 best companies in Online Sports Betting Vendor

Information provided by various external sources

Paddy Power - 1st for Online Betting. Football Betting including Premier League & Champions League Betting Odds. Sign-up offers & Money Back Specials available.


Contact info

3.7

Average

TrustScore 3.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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3.7

All reviews

(7,950)

2,609 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam company

Scam company. Will randomly “make a business decision” and close your account without reason or tell you why they’ve made this decision and tell you can’t open account with them or any other betting companies under the FLUTTER Uk&I group ? Btw I’ve never made more than €40???

June 28, 2026
Unprompted review
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Reply from Paddy Power

Thanks for the feedback. We've been in touch directly to get more details and look into any issues. We're committed to making things right and appreciate you giving us the chance to help.

Rated 5 out of 5 stars

Very quick and easy to access lovely…

Very quick and easy to access lovely staff and lovely customer service couldn’t praise anymore 👍🏻

June 28, 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Thanks so much for this brilliant review! 💚

We're absolutely buzzing that you've had such a great experience with Paddy Power. Your support means everything to us, and we can't wait to serve you again!

Rated 1 out of 5 stars

Bets NOT unlocked ( what ever that…

Bets NOT unlocked ( what ever that means ) Unbelievable story this one
I placed 4 bets on group winners at this years World Cup
All 9 selections won which meant I had many thousands to collect from my local PP shop
Slips presented at the counter . Slips scanned
Then it was , we need your ID before we pay this one out . Presented to them then they wanted to take my photo as head office wanted to ensure my id and photo matched
Now I am feeling like a criminal!!
Verified customer now recorded on their data base. Can I be paid out please . Answer we are waiting for the bets to be unlocked now
All the above is done via e mail and head office whilst I am stood at the counter
5 hours later the bets are finally unlocked and I am paid back to my card
Stay well away from paddy power
Disgusting company who love to take your money but hate paying it back

June 11, 2026
Unprompted review
Rated 1 out of 5 stars

Paddy power withholding my funds

I’ve been with paddy power for a while now , upon registration , identification and proof of adress were provided which is often needed when setting up an account. I have honestly put thousands on over the time I have been with this company , they have never once been in touch with me about my spending . 6 days ago I was on my account playing , winning and randomly get a message to say my account has been suspended. They suspended my account for so called safer gambling reasons , they are now with holding my funds they have asked for numerous things such as proof of ID proof of adress and bank statements. I already provided my ID and proof of adress when my account was created. I’ve been waiting 6 days now and the company are saying my account is under review and there is no time scale. I would advise people to stay well clear of this company . It’s quite remarkable that while depositing money into the account in the hundreds no safer gambling measures are put into place. Only after winning funds .

June 21, 2026
Unprompted review
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Reply from Paddy Power

Thanks for the feedback. We've been in touch directly to get more details and look into any issues. We're committed to making things right and appreciate you giving us the chance to help.

Rated 2 out of 5 stars

Good selection of games but just cant…

Good selection of games but just cant win on this site bonuses are extremely hard and very low payouts i left for a while cone back and same just top top cant withdraw anything very mean site my bonus chests are full to max but just wont trigger not good will give it one more try when I can if nothing back ill be deactivating the site sick of trying.

June 27, 2026
Unprompted review
Rated 1 out of 5 stars

Why is there no option for a team to…

Why is there no option for a team to win the world cup and top goalscorer double?

June 26, 2026
Unprompted review
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Reply from Paddy Power

Thanks for the feedback. We've been in touch directly to get more details and look into any issues. We're committed to making things right and appreciate you giving us the chance to help. 💚

Rated 5 out of 5 stars

Great Customer Service

Wrong bet placed - quick chat with Sohan, voided instantly with no fuss - great interaction 😊

June 26, 2026
Unprompted review
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Reply from Paddy Power

Sohan is an absolute legend! 💚 We're buzzing that they made such an impression on you.

We appreciate your feedback, thanks for choosing Paddy Power.

Rated 5 out of 5 stars

Great customer service I had

Great customer service I had. Jayalakshmi answer my question in a minute.

June 25, 2026
Unprompted review
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Reply from Paddy Power

Brilliant! Jayalakshmi sorted you out in a minute – absolute legend! We'll make sure she gets your lovely feedback!

Thanks for choosing Paddy Power!

Rated 5 out of 5 stars

I like so much because you have nice…

I like so much because you have nice offers

June 25, 2026
Unprompted review
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Reply from Paddy Power

Thanks for the feedback. We're always cooking up nice offers to keep things interesting – glad you're enjoying them!

Thanks for choosing Paddy Power!

Rated 1 out of 5 stars

Paddy Power they are a shocking company…

Paddy Power they are a shocking company to deal with happy to take your money for lotto bets for years and in the last 3 months they have blocked my account for no apparent reason & if your lucky to win you cant actually get into your account to withdraw your winnings. 4 days I'm trying to contact them and everyone i deal with on the chat are useless cant help & won't put you through the correct department, I got told yesterday to expect a phone call at 1.30pm I'm still waiting for this too, & apparently they emailed me but I never recieved this & there going to email me again just have to wait until decide when this might happen. PP your a disgraceful company .
Regina

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Really good customer service

Really good customer service

June 25, 2026
Unprompted review
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Reply from Paddy Power

Thank you for your feedback. Our team will be buzzing to hear this, cheers for the shout-out!

Thanks for choosing Paddy Power!

Rated 5 out of 5 stars

Asked paddy power for help

Ask paddy power for help, correcting a card on my account and it was all sorted with in 20 odd minutes!
Very professional and quite impressive.
Regards
Mr R Martin

June 25, 2026
Unprompted review
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Reply from Paddy Power

Thank you for your feedback! Our team will be chuffed to hear they sorted your card details so quickly and professionally. That's the kind of service we're all about!

If you need anything else, Mr Martin, just give us a shout!

Thanks for choosing Paddy Power!

Rated 5 out of 5 stars

Ive tried lots of different sites.but…

Ive tried lots of different sites.but paddy power is by far the best.you get free bets for loyalty.they give out free bets for football and horse racing.very fast and friendly customer service.instant money withdrawals.everything the others dont do.tried and trusted

June 24, 2026
Unprompted review
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Reply from Paddy Power

Absolute legend! Love that you've tried the rest and landed on the best! Free bets for loyalty, instant withdrawals, fast and friendly service – we're ticking all the boxes!

Tried and trusted is exactly what we're about. Thanks for sticking with us!

Rated 1 out of 5 stars

Disgraceful

Disgraceful. They have a deposit/withdrawal rule that pretends to be there to protect the customer, but it essentially means that once you start winning more money than you deposit, they make it almost impossible for you to withdraw your money.

For a company that promotes safer gambling and has warnings about gambling addiction, forcing people to leave their winnings in their Paddy Power account is uttering disgusting.

Their so-called agents are even worse. They just fob you off with useless information until you give up. Shameful

June 24, 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Thanks for the feedback. We've been in touch directly to get more details and look into any issues. We're committed to making things right and appreciate you giving us the chance to help. 💚

Rated 5 out of 5 stars

Customer service experience was very…

Customer service experience was very quick to sort out an issue

June 23, 2026
Unprompted review
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Reply from Paddy Power

Thank you for your feedback! That's what we like to hear! Quick fixes, no messing about – sorted!
Thanks for choosing Paddy Power!

Rated 5 out of 5 stars

Amazing service

Amazing service. 100% trustworthy. Great product, great service and amazing customer service. Brilliant odds. A lot of free stuff. I’m one happy customer

June 23, 2026
Unprompted review
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Reply from Paddy Power

This is absolutely class! 100% trustworthy, brilliant odds, freebies, and happy customers – that's the dream right there!

We're buzzing you're loving everything from the product to the service.

Thanks for choosing Paddy Power!

Rated 5 out of 5 stars

Excellant service best bookie out of…

Excellant service best bookie out of them all.

June 23, 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Absolute scenes! Best bookie out of the lot – that's the kind of praise that makes our day!

You're a legend!

Thanks for choosing Paddy Power!

Rated 5 out of 5 stars

No one does it bigger and better then…

No one does it bigger and better then paddys🍾

June 23, 2026
Unprompted review
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Reply from Paddy Power

Now that's what we're talking about! 🍾 Absolutely love the energy – you get it!

Thank you so much for your feedback and for choosing Paddy Power!

Rated 1 out of 5 stars

Don't honor promotions and customer…

Don't honor promotions and customer service got to be the worst iv ever come across

June 22, 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Thanks for the feedback. We've been in touch directly to get more details and look into any issues. We're committed to making things right and appreciate you giving us the chance to help. 💚

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent, very quick responses, very helpful and informative and all my queries were answered

June 22, 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Love this! Quick responses, helpful info, and all your questions answered – that's exactly how we roll. Our team will be absolutely buzzing to hear this!

If you need us again, you know where we are!

Thanks for choosing Paddy Power!

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