While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the product effective for short-term pain relief, particularly for conditions like arthritis and nerve pain. People appreciate its portability and ease of use, with some describing it as a "game changer" for instant relief. Several users reported significant improvement in their mobility and a reduction in the need for other pain relief methods. However, some people were dissatisfied with the product, experiencing increased pain or discomfort, and a burning sensation. A few reviewers found the device ineffective for certain areas like the back or neck, or for specific conditions. There were also occasional reports of faulty pens, issues with charging cables, and difficulties with the design, including unexpected sensations during use.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. Many customers praise its effectiveness, describing... See more

Quality

Users describe ambiguous interactions with quality. Many reviewers praise the product, calling it a "game... See more

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers praise the device's... See more

Order

People report ambiguous experiences with order. While some customers found ordering online easy and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Find that the "PLUS" is handy when pain has risen above a manageable level. Great on my arthritic Knees and helps when my shoulder has acute pain from a combination of calcified tendonitis and arthrit... See more

Company replied

Rated 3 out of 5 stars

I’m not sure this is for me - I have found that the sensation is not pleasant. I have not given up on it yet though and will try to get used to it as there is a 60 day money back guarantee

Company replied

Rated 5 out of 5 stars

I read about the paingone and looked at their site for information. All was positive and as my wife has problems with her knees,I thought it was worth a try. Only ordered the one, as with most th... See more

Company replied

Rated 5 out of 5 stars

Fast delivery which is always a good start. I have previously used a TENS machine so I knew the concept worked . I have a rotor cuff injury awaiting an injection since May 2025! The size and flexibi... See more

Company replied


Company details


Contact info

3.6

Average

TrustScore 3.5 out of 5

500 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 2 out of 5 stars

I recently received my Paingone Plus

I recently received my Paingone Plus
I have been using it as per instructions
Is it usual for the pain to sting so much that it becomes counter productive to use ??
I have given it to others to use and they have all returned with same opinion – to uncomfortable to use for any short length to time to even experience the benefit !

I sent this feedback to customer service 2 weeks ago and still no response :(

January 30, 2025
Unprompted review
Rated 2 out of 5 stars

Painful to use

The electric current in the paingun is extremely strong and was really painful, therefore I am sending it back straight away.

January 25, 2025
Unprompted review
Rated 4 out of 5 stars

The device can be effecrive

The device can be effective. It is sometimes difficult to reach certain areas and you may need a second person if you need to target back pain.
Given that it runs on small batteries, it gives quite a zap which does take a little getting used to, but it can reduce your pain. Working out quite where to put it to get the maximum affect can be tricky, but improves with use.

January 30, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

The Paingone Plus TENS pen has worked…

The Paingone Plus TENS pen has worked wonders for both my husband and my pain. My husband has a meniscus in his knee and due to a heart condition, is unable to take ibuprofen. The Paingone pen has been amazing in helping his knee pain. I have also used it for neck pain and again gives me such relief.

November 14, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Terrible definitely not as described

Terrible definitely not as described, I use tens machines and do not get anything like the mini electric shocks that your device gives. I ordered 2 and both do the same. I have asked to return them but 3 weeks on and you still have not confirmed. I will be going through PayPal to reclaim my money. Terrible product you need to stop with the false advertisements.

January 11, 2025
Unprompted review
Advertisement
Rated 3 out of 5 stars

Ordered Paingone & found I couldnt use it

Ordered Paingone, and when I received them I read that I shouldnt use it because I have a pacemaker. I have returned the packge to them with everything intact as I never opened either of the containers. Have not heard if they received it as yet. Hope I get a refund as it cost me $20 to send it back.

December 23, 2024
Unprompted review
Rated 1 out of 5 stars

I have not received my order

I have not received my order. I received an email saying records show my order has been delivered but I have not received it. I sent the company 2 emails regarding this and they have not responded to me. I'm thinking this was a scam.

January 7, 2025
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look