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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the product effective for short-term pain relief, particularly for conditions like arthritis and nerve pain. People appreciate its portability and ease of use, with some describing it as a "game changer" for instant relief. Several users reported significant improvement in their mobility and a reduction in the need for other pain relief methods. However, some people were dissatisfied with the product, experiencing increased pain or discomfort, and a burning sensation. A few reviewers found the device ineffective for certain areas like the back or neck, or for specific conditions. There were also occasional reports of faulty pens, issues with charging cables, and difficulties with the design, including unexpected sensations during use.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. Many customers praise its effectiveness, describing... See more

Quality

Users describe ambiguous interactions with quality. Many reviewers praise the product, calling it a "game... See more

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers praise the device's... See more

Order

People report ambiguous experiences with order. While some customers found ordering online easy and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Find that the "PLUS" is handy when pain has risen above a manageable level. Great on my arthritic Knees and helps when my shoulder has acute pain from a combination of calcified tendonitis and arthrit... See more

Company replied

Rated 3 out of 5 stars

I’m not sure this is for me - I have found that the sensation is not pleasant. I have not given up on it yet though and will try to get used to it as there is a 60 day money back guarantee

Company replied

Rated 5 out of 5 stars

I read about the paingone and looked at their site for information. All was positive and as my wife has problems with her knees,I thought it was worth a try. Only ordered the one, as with most th... See more

Company replied

Rated 5 out of 5 stars

Fast delivery which is always a good start. I have previously used a TENS machine so I knew the concept worked . I have a rotor cuff injury awaiting an injection since May 2025! The size and flexibi... See more

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3.6

Average

TrustScore 3.5 out of 5

500 reviews

5-star
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Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

No difference seen so far

Got off to a bad start,put in the battery (correctly) and got a shock when I tried to use it. When I removed the battery it was red hot and I disposed of it. Have used a few times for knee and back pain but haven't really seen any difference so far. Will keep using to see if anything changes.

January 22, 2025
Unprompted review
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Rated 1 out of 5 stars

PAINGONE

I had been looking online for sometime for something to help me with the pain in my joints and I was delighted to come across paingone.
I have never trusted any product that involved taking tablets to reduce the pain unless it was prescribed by my doctor, sadly nothing he has said I should try has ever really helped which is why I turned to the internet to try and find a solution that works for me.
The reviews I read had me thinking that this product could help me to reduce the pain I have in my joints.
So after giving it some thought I placed my order which arrived quite quickly. I read the instructions that came with it and proceeded to get to work on my joints.
After a few months I must report that nothing has changed my pain is still with me. Also nowhere did I read that it is painful to use. It is like a shooting pain when using on the joints with a bit of extra flesh on.
So I am sad to report that my paingone is now back in its box and shoved in the back of my cupboard.
It has not helped at all and so it is back to the internet to see if there is anything else I can try

February 5, 2025
Unprompted review
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Rated 3 out of 5 stars

Possibly works

Been using it now on knee and hip I am seeing ,/ feeling a little better warther its the change in weather or the machine its anybody,'s guess. Just hoping to see more improvement.

February 2, 2025
Unprompted review
Rated 5 out of 5 stars

It actually worked!

I have just started to use the Paingone Pen and it worked!! I was a bit hesitant and didn’t think it would work but it actually did! Pain didn’t go 100% but was reduced by 75% or more! I am totally amazed, thank you!

February 2, 2025
Unprompted review
Rated 2 out of 5 stars

Ouch!

The device gave me nasty little electric shocks, even through my clothes. I thought I had a duff one, but the replacement was just the same. I've given two stars because the customer service was good, although in reality I have paid for something unsuitable which I can never use (unless somebody upsets me to the point of wanting to taser them).

March 14, 2024
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Rated 4 out of 5 stars

only had my unit about a week so…New user

I’ve only had my unit about a week so it’s difficult to say yet if it will help me.I’ve used it twice daily since getting it on my pain in my knees, the joints now are bone on bone so I’m hoping PainGone will be more successful than other treatments I’ve tried.

February 2, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve had shoulder pain for almost two…

I’ve had shoulder pain for almost two years, three days of using Paingone and I’m able to do things I previously couldn’t and the pain has almost gone. Before Paingone I’d say the pain at its worst was 9/10 now it’s 2/10

February 2, 2025
Unprompted review
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Rated 4 out of 5 stars

Pleasantly surprised!

I was prepared for this to be a scam - I must admit, but it genuinely isn’t! My shoulder pain was massively reduced the first time I used it. I can’t the electricity pulse is my favourite but the results are amazing…I will be recommending to everyone I know.

January 28, 2025
Unprompted review
Rated 1 out of 5 stars

Not Happy

At first it was fine then one day I used it on my hand between my fingers I felt a pain. Two hours later my hand started to swell up and started to go black, the pain was so bad I had to take two days off from work. Went to the Hospital to find out I had burst a blood vessel in my hand, so as you can imagine I was not bloody happy about it .

August 7, 2024
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Rated 5 out of 5 stars

Not for me. For a friend.

I am sorry but I bought this for a friend so I have no personal experience. However she seems pleased with the pain relief she definitely experiences. I would buy one for myself on her recommendation.

January 1, 2025
Unprompted review
Rated 1 out of 5 stars

UNHAPPY WITH SERVICE

I complained that the device was not working correctly and wanted to seek advice about getting refunded but no further replies came so I was very annoyed and still have the useless device :-(

July 17, 2024
Unprompted review
Rated 5 out of 5 stars

Wish I'd bought a spare!

Wish I'd bought 2 when they were on offer so I had a spare to keep in my handbag/car!
I have used a TENS machine before with some success but didn't like fiddling around with sticky gel pads and wires.
I had a damaged shoulder with bad bursitis and a dislocated tendon and was desperate for some relief. I was already on prescription codeine but it wasn't enough, so I decided to give Paingone Plus a go.
It's easy to use and you can apply it as often as needed. I used mine regularly throughout the day and kept it beside the bed at night, as I woke frequently in pain. I really missed it when I'd gone out for a few hours and forgot to put it in my bag. It's so easy and discreet to to take with you for portable relief and can be applied through light clothing.
In the interests of an honest review, I found it could vary from a slightly tingle to a quite painful, brief jolt when applied to some body parts, but the relief was worth it!!

September 26, 2024
Unprompted review

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