The Painted Furniture Company Reviews 

684
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and helpful staff, the efficient delivery service, and the wide selection of beautiful, solid, high-quality custom furniture options. Many people love that they can easily order online or visit the local showroom to design unique pieces that fit their exact home spaces. Some reviewers were not happy with the long waiting times required for their bespoke items to finally be manufactured and delivered. A few other people also felt that communication regarding manufacturing updates and occasional minor product flaws could have been handled much better.

What people talk about most

Product

Clients share satisfaction on product, frequently highlighting the high quality, beautiful finishes, and... See more

Quality

Consumers find quality to be exceptional, expressing immense satisfaction with the beautifully made and... See more

Delivery service

Users describe positive interactions with delivery service, praising friendly teams who arrive promptly and... See more

Staff

People report positive experiences with staff, describing them as extremely helpful, polite, and professional... See more

Service

Customers consistently note positive experiences with service, highlighting excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We used the company last December to custom build cupboards for our 2 alcoves either side of our fireplace in the dining room. The service was excellent, we also had the cupboards painted to the colo... See more

Company replied

Rated 5 out of 5 stars

Beautiful, well made furniture. We bought six items to furnish our bedroom two years ago and recently visited their lovely show room in Cirencester to order more furniture for our garden room. The who... See more

Company replied

Rated 5 out of 5 stars

We have now placed and received 3 lots of bedroom furniture from this company. It’s easy to order online,goods arrive within time scale,goods delivered in excellent condition and all their delivery... See more

Company replied

Rated 5 out of 5 stars

We ordered our TV Media Wall Unit having seen one in the colour we wanted in the shop in Cirencester. We were made aware of the long delivery period but were not put off by this. The delivery servic... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Cabinet Maker
  4. Furniture Manufacturer
  5. Kitchen Furniture Store
  6. Living Room Furniture Store

Written by the company

In an age of mass production, we are proud to be hand-building furniture right here in the UK and keeping traditional hand crafting techniques alive. We are committed to using the finest selection of materials along with traditional construction methods to create beautiful and resilient furniture that withstands the test of time. Nearly all our pieces are built right here in the UK, guaranteeing that you get the kind of craftsmanship British-made furniture is known for, as well as the potential to bespoke any piece to your own requirements. We believe our customers are even more important than our high-quality furniture. We go to great lengths to ensure that every customer is taken care of throughout the entire buying journey. From initial contact to delivery and beyond, putting smiles on customer faces is always top priority. We want you to keep smiling years after delivery and final inspection. In terms of finishes, we offer more than a dozen different paint colour options, a range of oak top finishes, and your choice of handles. Shop our full range of Bedroom, Living Room & Dining Room Furniture on our website today.


Contact info

4.8

Excellent

TrustScore 5 out of 5

684 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(684)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

Good service

May 29, 2025
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Good Morning,

Thank you for your review!

We’re really pleased to hear you were happy with the service and hope to see you again soon!

Kindest regards,
The Painted Furniture Company Team

Rated 5 out of 5 stars

Very responsive to email queries

Very responsive to email queries
Friendly and efficient delivery team

May 23, 2025
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Good Morning,

Thank you for your great feedback!

We’re glad to hear our team was quick to respond and that your delivery went smoothly. It’s always great to know everything arrived just as it should.

We hope you’re enjoying your new furniture and look forward to seeing you soon!

Kindest regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

The dining table is very nice

The dining table is very nice, strong and soft, easy to use with very nice finishing on it. I enjoy it very much. It would be much better, if they had a showroom closer to London area though.

April 23, 2025
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Dear Evanthia,

Thank you for your kind review!

We’re so pleased to hear how much you’re enjoying your new dining table and it’s great to know the quality and finish have made such a positive impression.

We really appreciate your feedback about the showroom location as well; it’s something we’re always exploring as we look to improve accessibility for our customers!

Thanks again for choosing us, and we hope to see you again soon!

Kindest regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Very nice

Very nice. Professional people, good communication and lovely furniture

May 29, 2025
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Dear Natalie,

Thank you so much for your lovely feedback!

We’re delighted to hear you had a positive experience with our team and that everything from the communication to the finished furniture left a great impression.

It’s always a pleasure to hear from happy customers, and we’d love to welcome you back again soon!

Kindest regards,
The Painted Furniture Company Team

Rated 5 out of 5 stars

Excellent experience from this company…

Excellent experience from this company from ordering through to delivery.
My kitchen table is just what I expected and visitors to our home are remarking on its sturdy build and how well it complements my kitchen. I love it!

May 23, 2025
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Dear Julie,

Thank you for your fantastic review!

We’re so pleased to hear that your experience with us was such a positive one. It’s lovely to know your new kitchen table is not only exactly what you hoped for, but also drawing compliments from your guests!

We’re thrilled you love it and hope to see you again soon.

Kindest regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Good experience furniture looks really nice

Customer service very helpful. Furniture was delivered on promised date. Installation excellent.

May 16, 2025
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Dear Jackie,

Thank you for taking the time to share your experience!

We’re so pleased to hear that everything went smoothly, from our helpful customer service team to the timely delivery and careful installation. And of course, it’s wonderful to know you’re happy with how the furniture looks in your home!

We really appreciate you choosing us and hope to welcome you back again soon!

Kindest regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Beautiful

Came on time and was just what I ordered. The delivery drivers were wonderful and the furniture was placed where I requested. Beautiful

May 9, 2025
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Dear Margaret,

Thank you so much for your lovely review!

We’re delighted to hear your furniture arrived right on time and exactly as you ordered. Our delivery team will be thrilled to know they made such a positive impression by placing everything just where you wanted.

Thanks again for choosing us, and we look forward to seeing you again soon!

Kindest regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Excellent service and beautiful week…

Excellent service and beautiful week made furniture.

May 9, 2025
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Dear Laurie,

Thank you for taking the time to leave your lovely review!

We’re really pleased to hear you’re happy with the service and that your new furniture has made a great impression.

Thank you again for choosing us and we hope you enjoy your furniture for years to come!

Kindest regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Great service at The Painted Furniture…

Great service at The Painted Furniture Company especially from Deborah who was very patient especially when getting our order request amended a few times. We were so pleased to hear that our furniture was ready much earlier than expected too which was a lovely surprise. We couldn’t be happier with our bespoke sized chest of drawers, blanket box and bedside cabinets as they finish off our recently redecorated bedroom perfectly. Thank you to everyone at The Painted Furniture Company for great service and craftsmanship!!

January 21, 2025
Unprompted review
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Dear Fiona,

Thank you so much for your lovely feedback!

We’re really pleased to hear that you’re happy with your bespoke furniture and that it fits so well in your newly redecorated bedroom. It's always great when things are ready ahead of schedule and we're glad it came as a nice surprise!

Deborah will be especially pleased to hear your kind words; she takes great care in helping our customers get everything just right. Thanks again for choosing us, and we hope to see you again soon!

Kindest regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Very pleased with my desk

Very pleased with my desk. The quality, the colour and finish are lovely.
The delivery was on time and kept updated on their expected arrival. Delivery lads very friendly and helpful.

May 2, 2025
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Good morning,

Thank you for your kind words! We’re so pleased to hear that you’re enjoying your new desk!

It’s wonderful to know that the quality, colour, and finish all hit the mark for you. We’ll be sure to pass your compliments on to our delivery team as they’ll be chuffed to know they made a great impression.

Thank you again for choosing us and we hope your new desk brings you many productive (and stylish) days ahead!

Kindest regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Excellent product and excellent knowledgeable service …

Such a useful telephone ordering service where you can actually speak to knowledgeable staff. The same with the delivery people.
Everything is very straightforward and the product is excellent. Have had several bespoke pieces and everthing was very smooth. Wouldn’t hesitate to recommend the products or the highly trained and friendly ordering and delivery staff.

May 2, 2025
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Dear B.B,

Thank you so much for your wonderful feedback!

We’re delighted to hear that you are pleased with both your furniture and the service you received - from our knowledgeable sales team to our dedicated delivery staff. It’s great to know that your bespoke pieces arrived smoothly and that the whole process felt straightforward.

We really appreciate your your kind words and look forward to seeing you again in the future.

Kindest regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Very pleased with our furniture and would thoroughly recommend.

April 28, 2025
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Dear Mr Williams,

Thank you so much for your kind words. We're so happy to hear you’re pleased with your furniture and the service you received throughout. Your recommendation means the world to us, and we hope to see you again soon!

Kindest regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Excellent product

Excellent product and excellent service. Everyone we dealt with was very friendly and professional. Great company to deal with.

April 28, 2025
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Dear Roger,

Thank you for the fantastic review. We're so pleased to hear you had such a positive experience with both our team and the product. It means a lot to know you also found everyone friendly and professional and hope to welcome you back again soon.

Kindest regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Excellent quality

Excellent quality and I was delighted that the company’s own staff delivered and installed my bedhead. The only problem I had was a longer lead time than anticipated but they kept in touch regularly and it wasn’t a problem … so lovely to have handmade British craftsmanship.

April 28, 2025
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Dear Katie,

Thank you so much for your lovely feedback! We're thrilled to hear how pleased you are with the quality of your new headboard, and that our delivery team made the experience even better. We truly appreciate your patience with the lead time, and we're glad our updates helped along the way. It's always great to hear that our handmade British craftsmanship is being enjoyed and valued—thank you again for supporting it!

Kind regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

First class company!

Genuinely a wonderful customer experience from showroom to installation in our bedroom.
Highly recommended.

April 4, 2025
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Dear Stephen,

We’re so happy to read your kind words - thank you! It’s great to know your whole journey with us was a positive one. We look forward to welcoming you back whenever you need us and hope you have a lovely afternoon.

Kind regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

The two delivery men were excellent

The two delivery men were excellent, brought the item right into the room and offered to set it up.

April 11, 2025
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Dear Mr Case,

We really appreciate your kind words! It’s lovely to know our delivery team made such a positive impression. We hope to see you again soon, and do let us know if there should be anything else that you need.

Kind regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Absolutely a wonderful piece of…

Absolutely a wonderful piece of furniture.
Delivery was great and great communications.

April 11, 2025
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Dear Michelle,

Thank you so much for your lovely feedback! We're thrilled to hear you're enjoying your new piece of furniture - it means a lot to us. We're also glad the delivery and communication hit the mark. We hope it brings you joy for years to come and do let us know if there should ever be anything else that you need.

Kind regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Great quality and pretty good service

Great quality and pretty good service

April 11, 2025
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Dear Paul,

Thank you for your kind words. We're really pleased to hear that you were happy with the quality of our furniture and found the service to be good. Your feedback means a lot to us, and we’re always here if there’s anything more you need.

Kind regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Excellent experience

Excellent experience - comprising customer service when ordering, helpful delivery, all set up well and checked over.

April 10, 2025
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Dear Jan,

Thank you so much for your fantastic review. We're so pleased to hear that your experience—from ordering to delivery and setup—met your expectations. It’s always our goal to ensure everything is handled smoothly and professionally, so your feedback is really appreciated. If there should ever be anything else that you need then please do not hesitate to contact us at any time.

Kind regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Bought previousely - returned for more

We had purchased furniture form this company for a bedroom before and were pleased so looked again when decorating another bedroom. Very pleased with the latest purchase as the products are well constructed whilst being stylish. Communication throughout the purchase was excellent.

March 6, 2025
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Dear Dave,

Thank you very much for your lovely review! We're so glad to hear that you were happy with your first purchase and decided to return for your next project. It’s great to know that you’re pleased with both the quality and style of the furniture, and that our communication met your expectations. We really appreciate your continued support and look forward to helping with any future projects!

Kind regards,

The Painted Furniture Company Team

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