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Review summary

Created with AI, based on recent reviews

Evaluating 190 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the product's color match to be excellent, often praising its accuracy even for custom or difficult shades. Reviewers also frequently highlighted the quality of the paint and its finish, noting that it effectively concealed damage and provided a professional look. The efficiency of the purchase and supply process, along with helpful customer service interactions, were also appreciated by several people. However, some people were dissatisfied with the delivery service, citing long waiting times and issues with tracking. A few other people also felt that the paint color did not match their vehicle, even after providing correct codes, and experienced difficulties with customer service in resolving these issues. There were also occasional reports of product packaging being flimsy or defective, leading to spills or difficulty in opening.

What people talk about most

Product

Users describe ambiguous interactions with product. Many customers praise the product, highlighting perfect... See more

Quality

Consumers find quality to be ambiguous, with many praising the excellent color match and professional finish... See more

Order

People report ambiguous experiences with order. Many customers experienced significant delays, with some... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While some customers experienced super fast... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers report negative experiences,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

PN483687 FINALLY RECEIVED ORDER 7 DAYS AFTER AFTER EXPECTED DELIVERY DATE I PAID FOR FAST TRACKED SHIPPING? I WOULDNT OF EXPECTED THE ORDER TO BE SENT VIA ROYAL MAIL TRACK AND TRAC... See more

Company replied

Rated 4 out of 5 stars

Good communication, arrived a day later than the date window stated so knocked down one point due to this. Otherwise pleased with my purchase, unable to check the colour match at this time due to bad... See more

Company replied

Rated 4 out of 5 stars

After a slight error in not sending the paint lacquer a quick call to customer service this was solved within 3 days. Having now used I a highly delighted with the colour and its finish. I had prev... See more

Rated 4 out of 5 stars

I recently ordered a repair kit to address some scratches. Their website claimed it could match the color based on my registration details. The kit arrived on January 2nd, but it was clearly the incor... See more

Company replied


Company details

  1. Paint Manufacturer
  2. Automotive Repair Equipment Wholesaler
  3. Paintings Store

Written by the company

At PaintNuts, we’re passionate about paint. As a UK manufacturer, supplier, and retailer, we specialise in automotive refinishing products, trade paints, and solutions for the home and garden. From quick fixes to professional results, we’ve got you covered. Whether it’s repairing stone chips, scratches, or scuffs, our advanced colour-matching technology ensures your car touch-up pen, aerosol, or full repair kit is the perfect match every time. For larger repairs, we also supply complete paint systems and accessories to help you achieve a flawless finish. And it’s not just DIY, PaintNuts proudly supplies professional bodyshops across the UK, supporting them with high-quality products they can rely on.


Contact info

3.3

Average

TrustScore 3.5 out of 5

660 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 47% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Paint match no where near correct

Paint match no where near correct. Sent them multiple pictures as requested but just keep telling me to shake it more. I literally can’t not shake it any more and it’s still miles off. They are not interested in rectifying the issue as they simply refuse to believe it’s wrong. I have given up chasing them as life is too short. Will never use again and suggest no one else does.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Best Paint Ever

I purchased a 50ml touch up bottle for a scratch on my Volvo XC60 back in Oct 2023 and I was delighted with the result, however I'm not one for doing reviews, till now. I had kept what was left in a draw in the office & last month returned to the car at Sainsbury's to see another scratch. I thought well I've still got some I'll try it & 3 years on it's as good as the first time you cannot see where I've touched it in. Their product is Excellent *****

July 20, 2025
Unprompted review
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Rated 1 out of 5 stars

Too good to be true? Obviously.

You're here because you're wondering if a £20 bottle of paint can do the job, or at least partway, of a professional.

And you know the answer is no. Of course it can't. And it's not even close.

The paint colour doesn't match, several shades too dark in my case so painfully obviously not the original. The brush it comes with is such poor quality you can't get a decent finish (you can see the brush strokes), and the quality is exactly what you should expect for the price. I mean, ultimately this is on me isn't it?

If you were sat on your porch, eleven beers in and reading the newspaper, and I sped by at 70mph, and you looked up but as you looked up there was a total solar eclipse, you probably wouldn't notice the difference between the colour and finish of this paint and the original, but in every other situation, it's so obvious it's embarrassing.

July 25, 2025
Unprompted review
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Rated 1 out of 5 stars

Stay away !! They will just ignore you

Took over 2 weeks just to reply to a email!! They took nearly 3 weeks to send the item and lost a job because of it will never use again , had to open a case with the bank to get my money back as they are refusing to send a refund even though I sent a email before they sent it but they blamed it on ( having issues with emails ) stay away and use the paint stores with 5 stars !!!

July 22, 2025
Unprompted review
Rated 1 out of 5 stars

Paint did not match…

Touch up paint did not match original despite colour code given. Complained but they insisted it was correct. No refund offered. Won’t deal with again.

July 21, 2025
Unprompted review
Rated 2 out of 5 stars

Hard pass

Colour was not far off but there is no way you can achieve a matching finish with these pens. I sanded in between with fine paper but it ended up looking like a dog's dinner. I'm quite adept at these things but that finish was unattainable.

June 12, 2025
Unprompted review
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Rated 1 out of 5 stars

No item and no contact back!

Ordered item and paid in full 27/06/25. Item not received and contacted three times to ask where it is and request feedback. Automated email to say reply within one business day. Noone has come back to me, and no product either!

July 16, 2025
Unprompted review
Rated 1 out of 5 stars

Bad service and Wrong color

They did not sent the item
After contact them, they just sent an email you parcel with be with you in 48 hours.
The process toom 12 days
Wrong colour was sent
Never I ll buy from them another time

July 10, 2025
Unprompted review

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