PAIR Finance GmbH Reviews 10,561

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, understanding, and communicative approach, even when language barriers were present. Many people highlighted the excellent customer service, noting the patience and knowledge of the representatives who made their experiences smooth and stress-free. Consumers frequently mentioned receiving the necessary information and support, often in delicate situations, and appreciated the personalized and empathetic assistance. However, some customers were dissatisfied with issues related to payment and contacting the company. Several reviewers reported difficulties with payment methods, such as the inability to use common online platforms or receiving incomplete bank details for transfers. A number of people also mentioned challenges in getting in touch with the company, experiencing slow responses to emails, or receiving automated replies that did not address their specific questions. There were also instances where customers reported concerns about billing discrepancies or issues related to payment reconciliation, leading to frustration and communication style concerns.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their kindness, professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful, kind, and professional... See more

Service

Reviewers highlight positive aspects of service. Some customers had a good experience with customer service,... See more

Payment

Customers had ambiguous experiences with payment. Many reviewers report significant frustration with payment... See more

Customer communications

Clients share ambiguous opinions on contact. Many reviewers express significant frustration with the... See more

Based on these reviews

Rated 5 out of 5 stars

Klarna was unable of failed to take the money I borrowed from my bank account directly. Also, they did not provide any easy way such as PayPal or credit card payment method to the Suttle the dept. Whe... See more

Company replied

Rated 5 out of 5 stars

Mrs. Schwarz was super helpful, understanding and communicative even in English, she said that she didn’t know English well but she did great, you rarely get such good customer service person. Thank... See more

Company replied

Rated 5 out of 5 stars

I received the help I needed to pay at a friendly pace, considering my current job loss. Thanks to the empathetic worker!

Company replied

Rated 5 out of 5 stars

Lena was extremely friendly and very helpful in my delicate situation she was able to offer much needed help thank you

Company replied

Rated 4 out of 5 stars

You have such great team. I have a question. Can you also help individual people, not under a Company/Business, collect the money they borrowed to other people that has not been paid for almost a year... See more

Company replied

Rated 4 out of 5 stars

I just wanted to say thank you for the excellent support during our call. The lady was very helpful, patient, and knowledgeable, and you made the whole experience smooth and stress-free.”

Company replied

Rated 5 out of 5 stars

I was just too ok speaking to the customer service agent today because she was ready to listen and find the best way I could be assisted. Thank you.

Company replied

Rated 5 out of 5 stars

Thank you Mrs/miss TUC for having the time and patience in assisting me. Continue with your good works 🩷

Company replied

Rated 5 out of 5 stars

The staff is very co operative they always help you with the best option

Company replied

Rated 5 out of 5 stars

Tuc,thank you so much for your patience and for your clarification!!!!

Company replied

Rated 5 out of 5 stars

Extremely helpful, kind and understanding. I was able to understand and solve my situation.

Company replied

Rated 5 out of 5 stars

I was Talking with Alina schwarz and she helped me. She did take her time for me and helped me out

Company replied

Rated 5 out of 5 stars

Support agent Julia was helpful

Company replied

Rated 5 out of 5 stars

I loved her. She totally went all out to help me. Keep up the good work. Kudos to you

Company replied

Rated 5 out of 5 stars

She was very good and straight forward, the best infact,I give her 5Stars

Company replied

Rated 1 out of 5 stars

I am currently in a formal dispute with GoStudent and their debt collection agency, PAIR Finance, regarding an unsubstantiated debt. Despite multiple cancellation attempts in 2025 and a clear l... See more

Company replied

Rated 1 out of 5 stars

The swedish Office that i have been incontact with wont send me a new payment slip, the one that they did send me was faulty, with my birtdate being 1893 so it was inpossible to cash it Have been inc... See more

Company replied

Rated 1 out of 5 stars

Pair Finance have been in contact with me, following a referral from Jimdo, as according to Jimdo I have not paid a subscription. I terminated the subscription and have evidence of this via a scree... See more

Company replied

Rated 1 out of 5 stars

Why is it not possible to talk to a living person? I am trying to get in contact with them for a couple of days. Reason is that my mum is a victim of fraud. The continue sending her e-mails about paym... See more

Company replied

Rated 1 out of 5 stars

I have a debt that this company is trying to collect from me. I expressed my full willingness to repay it, but the representative on the customer service line was very unfriendly, arrogant, and unpr... See more

Company replied

Rated 1 out of 5 stars

They really disappointed me. They charged me extra money without any logic, without considering my logical explanations, they are just looking to get extra money. Awful. They asked me to add... See more

Company replied

Rated 1 out of 5 stars

I paid an open amount I owed to Klarna for which I received a letter from Klarna, NOT THEM. Klarna also refunded me part of the amount for some reason. Five days after my payment, PAIR... See more

Company replied

Rated 1 out of 5 stars

Their customer service is terrible for the Netherlands. They demand unjustified payments and don't read emails, responding like robots, and can't even find attachments within emails. If this is border... See more

Company replied

Rated 1 out of 5 stars

In response to an email inquiry about a payment request received on July 9th, I received a reply today (July 22nd), shortly before the due date. All other attempts to reach out through the chann... See more

Company replied

Rated 1 out of 5 stars

My experience with PAIR Finance has been extremely unpleasant and frustrating. They contacted me regarding a supposed debt that had already been paid on time. Instead of verifying the facts... See more

Company replied

Rated 1 out of 5 stars

On July 9th, I received a formal payment request from PAIR Finance, clearly stating that I had until July 23rd to pay approx. €70. I paid the full amount on July 16th — well within the deadline. Ne... See more

Company replied

Rated 1 out of 5 stars

I made full payment since 27th of August 2025 and it shows payment as been received on the 28th of August 2025. But my account has not been released till date.all my salary from the previous month an... See more

Company replied

Rated 3 out of 5 stars

The you guys resolve it was the best. I appreciate your help.

Company replied

Rated 1 out of 5 stars

On the 13th of August 2025 I noticed I could not transfer funds on my N26 account and I reach out to them and I was told to contact Pair finance which I did. I letter received a letter stati... See more

Company replied

Rated 1 out of 5 stars

I think most of the positive reviews here are fake. I bought some stuffs through klarna which i pay monthly. Unfortunately, some items were not paid on time and i w... See more

Company replied


Company details

  1. Debt Collecting

Written by the company

PAIR Finance revolutionizes debt collection. ❯❯ We are mandated by our clients to find a solution to settle an outstanding debt. Let’s achieve a fair agreement. Pay your open claims with just a few taps on your smartphone. Digital, easy & personal ✓ We're looking forward to hearing from you!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Super

Kontakt person(mitarbaterin)

June 11, 2025
PAIR Finance GmbH logo

Reply from PAIR Finance GmbH

Hallo Ardian,

vielen Dank für das positive Feedback!

Mit freundlichen Grüßen
Tim
Customer Care Team - PAIR Finance

Rated 5 out of 5 stars

The lady who spoke to me was calm and…

The lady who spoke to me was calm and patient to listen, also understanding

June 10, 2025
PAIR Finance GmbH logo

Reply from PAIR Finance GmbH

Hi Daniella,

Thank you so much for your positive review. We are happy to assist you.

Best regards from
Alex
Customer Care Team - PAIR Finance

Rated 4 out of 5 stars

I just wanted to say thank you for the advice on the best way to settle the he open bill…

I just wanted to say thank you for the excellent support during our call. The lady was very helpful, patient, and knowledgeable, and you made the whole experience smooth and stress-free.”

June 6, 2025
PAIR Finance GmbH logo

Reply from PAIR Finance GmbH

Hi,

Thank you so much for your positive review. We are happy that you shared your experience with us.

Best regards from
Alex
Customer Care Team - PAIR Finance

Rated 5 out of 5 stars

Super comme application

Super comme application

April 26, 2025
PAIR Finance GmbH logo

Reply from PAIR Finance GmbH

Hola Christina,

¡muchas gracias por tu estupenda reseña!

Saludos cordiales
Alex
Customer Care Team - PAIR Finance

Rated 3 out of 5 stars

The you guys resolve it was the best

The you guys resolve it was the best. I appreciate your help.

May 29, 2025
PAIR Finance GmbH logo

Reply from PAIR Finance GmbH

Hi Nathan,

Thank you for these positive words! We are very pleased that we were able to solve your problem together.

Best regards from
Alex
Customer Care Team - PAIR Finance

Rated 5 out of 5 stars

The female customer service was very ready to listen to my problems.

I was just too ok speaking to the customer service agent today because she was ready to listen and find the best way I could be assisted.
Thank you.

May 22, 2025
PAIR Finance GmbH logo

Reply from PAIR Finance GmbH

Hi Benedict,

Thank you for the 5 stars!
Friendliness and the satisfaction of our consumers is very important to us.

Best regards from
Alex
Customer Care Team - PAIR Finance

Rated 5 out of 5 stars

So lovely Nah nice

So lovely Nah nice

May 21, 2025
Unprompted review
PAIR Finance GmbH logo

Reply from PAIR Finance GmbH

Hi,

Thank you so much for your positive review. We are happy to assist you.

Best regards from
Alex
Customer Care Team - PAIR Finance

Rated 5 out of 5 stars

I loved her

I loved her. She totally went all out to help me. Keep up the good work. Kudos to you

May 12, 2025
PAIR Finance GmbH logo

Reply from PAIR Finance GmbH

Hi Tsitsi Makwakwa,

thank you so much for your positive review. We are happy to assist you.

Best regards from
Alex
Customer Care Team - PAIR Finance

Rated 5 out of 5 stars

Excellent!😊

May 6, 2025
PAIR Finance GmbH logo

Reply from PAIR Finance GmbH

Hallo Portia,

wir bedanken uns bei dir für die 5-Sterne-Bewertung!

Herzliche Grüße aus Berlin
Tim
Customer Care Team - PAIR Finance

Rated 3 out of 5 stars

It was great.

April 15, 2025
PAIR Finance GmbH logo

Reply from PAIR Finance GmbH

Hi Tamana,

thanks for your review.

I would really appreciate it if you could give us more information on how to improve your performance next time. My email address is customercare@pairfinance.com

Kind regards
Alex Customer
Care Team - PAIR Finance

Rated 5 out of 5 stars

The woman I talked to today was very…

The woman I talked to today was very respectful to me couse I couldn’t speak very well german language & I am thankful to her 🙏🏻

April 2, 2025
PAIR Finance GmbH logo

Reply from PAIR Finance GmbH

Hi Hadiseh,

Thank you so much for your positive review. We are happy to assist you.

Best regards from
Alex
Customer Care Team - PAIR Finance

Rated 5 out of 5 stars

Good

Good ! Good !

April 2, 2025
PAIR Finance GmbH logo

Reply from PAIR Finance GmbH

Hi Ngn,

Thank you for your feedback! :)

Best regards
Alex
Customer Care Team - PAIR Finance

Rated 1 out of 5 stars

I got an email this morning with bank…

I got an email this morning with bank accounts attached to it informing that I have some outstanding debt with Helpling and i have to pay on the 7th of April,2025..It is strange because I have no transaction with the cleaning company so I considered it a scam because I won't fall for such crap.

March 31, 2025
Unprompted review
PAIR Finance GmbH logo

Reply from PAIR Finance GmbH

Hello Olamide,

Thank you very much for your feedback.

It is absolutely understandable that it is an annoying situation when you are contacted by a debt collection company for an unjustified claim. I can assure you that we carry out a conclusiveness check for every assignment - regardless of the fact that the claim has now been disputed by you.

We are currently in consultation with our client and will get back to you when we hear back.

Best regards
Alex
Customer Care Team - PAIR Finance

Rated 5 out of 5 stars

Hi My name is Buba Badjie

Hi My name is Buba Badjie. I have already make my payment from 18/01/2025 payment of 150€

January 18, 2025
PAIR Finance GmbH logo

Reply from PAIR Finance GmbH

Hi Buba,

Thank you for your review! :)

You can contact me under customercare@pairfinance.com if you have any open questions.

Best regards
Alex
Customer Care Team - PAIR Finance

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