Palace Hotel Reviews 12

The Petit Palace Hotel in Madrid was a wonderful experience. I stayed there on 18th to 24 May this year. The accommodation and location of the hotel is second to none, easy access to shops, cute bars and cafes too. Breakfast was to die for, everything you could ask for was there. Hotel staff extremely helpful, it was my friend's birthday while we were there and the staff left a lovely 😍 handwritten note and some cute pastries! Bathrooms are very modern and spacious. I would recommend this hotel 100%. A truly great city break. 4 stars 🌟 too....

I have stayed many times at this hotel, usually for just a few days. The staff are excellent and friendly and go out of their way to help.
Food is buffet style and varied.
The place is spotlessly clean, and your room is cleaned daily.

I booked through booking.com and paid in advance for a stay with my wife. I had no reason to choose the option which allowed me to cancel prior to arrival as we had been looking forward to visiting Paignton for some time as I was brought up in the town.
4 days before travelling we had a bereavement in the family which was anticipated but was more sudden than we expected.
I telephoned the hotel and was treated with a total lack of sympathy and repeated statements about the non-refundable policy. They just weren't interested.
On the other hand, the hotel we had booked in Dartmouth for the next day were very understanding and offered their condolences, and waived the booking fee. Speaks for itself im afraid.

Booked via booking.com for dog friendly room only to receive a phone call from the receptionist at The Place Hotel in Paighton that we could not have that room and we need to move you to a cheaper room or you can cancel on booking.com and re-book a classic room and not a superior room, we rebooked via booking.com for a classic room only to receive another call saying the same we need to move you to a classic room !!! when i said i have booked a classic, The Palace hotel said i had not booked a classic even when i emailed them the booking confirmation form from booking.com, basically get the impression they dont want dogs in the hotel even though advertise as pet friendly, now booked in to a 4 star hotel elsewhere, my advice based on my experience book elsewhere

Lovely hotel fantastic location the pool and spa was lovely beautiful grounds staff excellent only one thing think thay were short staffed had to wait long time for breakfast but thay couldn't apologise enough and only one chap on bar