Avoid Pandora Deluxe.
Avoid Pandora Deluxe.
I placed an order for a Lily dress on 20 October 2025 and paid £187.25 in full. Before ordering, I specifically checked whether standard service would still get the dress to London by 28 November 2025, and was told there was no need for a rush order.
After that, the order was never properly fulfilled.
By 26 November, I still had no shipping confirmation, so I chased. I was then told there had been shipping issues and was first promised delivery by special delivery, then invited to collect the dress in person from their studio on 28 November. I rearranged accordingly. On the day, I was told at the last moment that collection won't be possible after all, and that the dress would be shipped shortly instead.
It never arrived.
I followed up again on 15 January 2026 asking either for delivery or a refund. No response. I then wrote again on 31 March 2026 making a final request for either immediate dispatch with tracking details or a full refund - via email, via their website's contact form, and over whatsapp. Again, no response.
So the position is simple: they took £187.25, failed to supply the dress, failed to refund, and then stopped responding.
My experience was not of a premium independent fashion business having a one-off delay. It was of a seller taking payment, making repeated promises, and then failing to deliver either the goods or the refund.
I would strongly advise others not to order from Pandora Deluxe.