Papajohns Reviews 

2,934
TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Considering 246 reviews, most local reviewers were deeply unhappy with their overall experience. Consumers frequently complained that deliveries arrived significantly late, leaving hot meals completely cold, soggy, and unappetizing upon arrival. People also reported consistently poor product quality across multiple orders, noting small portions, unexpected ingredients, and unpleasant tastes. Additionally, customers experienced unhelpful staff members, poor communication, and major difficulties when trying to resolve their various service issues. Some reviewers were happy with the fast delivery times, efficient service, and remarkably flavorful pizzas. Other customers mentioned that the food tasted great, portions were satisfying, and the local staff was very welcoming.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality, ranging from severe complaints to... See more

Order

Reviewers highlight negative aspects of ordering, expressing frustration with missing confirmations, delayed... See more

Delivery service

Consumers find delivery_service to be deeply frustrating due to consistent delays and food arriving cold.... See more

Quality

Customers had negative experiences with quality, frequently reporting cold and tasteless food. Reviewers... See more

Staff

Users describe ambiguous interactions with staff, reflecting high disagreement in customer feedback. While... See more

Reviews shaping this summary

Rated 2 out of 5 stars

PJs is not what it used to be and we won't be ordering any more food from here. From our experience: Online ordering process and delivery timeframe was great, that's where the satisfactio... See more

Rated 2 out of 5 stars

I ordered my pizza and side on line for collection at the Gerrards Cross franchise store and received notification it was ready. I also ordered my Uber to get me home to coincide with my picking my fo... See more

Rated 2 out of 5 stars

The food was okay, a bit overpriced for just standard pizzas. What I’m really upset about and what’s compelled me to write this review is the fact that I was charged twice for the same order due to a... See more

Rated 1 out of 5 stars

Customer satisfaction is zero. You can’t even make a change 1 minute after ordering because they say the order is already being prepared. If a pizza takes 1 minute to make, why is the rest of the wai... See more


Company details


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1.9

Poor

TrustScore 2 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.9

All reviews

(2,934)

237 reviews in the last 12 months

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Rated 5 out of 5 stars

the service was really good it took a…

the service was really good it took a little bit of time but thats to be expected with freshly made pizza the woman who served me had GREAT customer service and she was really sweet. This was at the papa johns in bearwood guys i suggest you go there, its a LITTLE overpriced though but other then that GREAT quality

July 9, 2026
Unprompted review
Rated 1 out of 5 stars

Pizza was incredibly dry

Pizza was incredibly dry. There should be way more tomato sauce. 🥫 I won’t order again from there. Garlic sauce was artificial and tasted like PVA glue.

July 5, 2026
Unprompted review
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Rated 1 out of 5 stars

If I could leave zero stars i would

If I could leave zero stars i would. The staff seriously need a boot up the a**e.
After attempting to place an order online several times without much luck. I called their Tewkesbury store to place my order over the phone. To be greeted with initial silence, eventually I got a hello. Not hello Papa John's how can I help or anything like that, I had to ask if I had got through to papa John's. I explained the issue to be told no I cant find your order, I explained again that the site wasn't allowing it to go through, for the drip on the other end of the phone to say the online site is currently down. So I asked if I could place the same deal as online over the phone as this was a them problem not mine to just get a grunted no. Told him to forget it I'd spend my money else were, his response was ok enjoy your food and just hung up. Some serious training required Papa John's. I will never order from there again

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

We are just regular customers that…

We are just regular customers that received a free discount when we ordered. Service was amazing you could watch them make the pizza and it was amazing here at Dagenham Papa Johns

July 2, 2026
Unprompted review
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Rated 1 out of 5 stars

Ordered at 18:38

Ordered at 18:38. Was prepared and cooked by 18:58. It has now been in “checking and cutting” for 40 minutes. Ie it’s now cold. No sign of it being delivered. This was a £50 order. Never again - useless.

June 23, 2026
Unprompted review
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Rated 1 out of 5 stars

Maida Vale

From one of my favourite to the The most disgusting ,Worst, Careless, Pizza Place, Customer Service (None) & Rip Off.
I got my money back from my Bank as not received what I paid for.
Next contact ICO about data!

April 22, 2026
Unprompted review
Rated 1 out of 5 stars

Very bad customer service

Very bad customer service, had a very disappointing exchange after a voucher code didn’t work due to poor service at Bromley branch

June 16, 2026
Unprompted review
Rated 1 out of 5 stars

Awful if I could leave 0 I would

Awful if I could leave 0 I would .
Ordered 2 pizzas , 1 arrived , asked delivery driver where’s the other , he said he was only handed 1 so rang the branch and very very rude staff was told, ‘wasn't their problem’ and put phone down on me. Used to order from here a lot but getting worse and now worse . No more !

June 14, 2026
Unprompted review
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Rated 1 out of 5 stars

Barely any topping

Barely any topping, shockingly bad. The aylsham rd branch in norwich delivered on time and was warm snough but had to make the topping up with other stuff. It was like two big pieces of thick bread. Papa johns used to be good

June 10, 2026
Unprompted review

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