Papajohns Reviews 

Worst experience I’ve had with Papa John’s.
The pizza arrived completely squashed, toppings spilled everywhere, and ice cold. It looked like the box had been thrown around before it got to me. When I contacted customer service, instead of helping, they were extremely rude and dismissive and acted like it wasn’t their problem. No apology, no solution. Between the ruined food and the awful attitude, this place has gone downhill. I won’t be ordering again

We ordered the Kick off combo deal on 28.12.25. Order Number: E1702.

We received the wrong order and some items missing. When we called and spoke with Gunjun at Papa John's Oldbury she was not interested. She failed to understand the issue and kept repeating herself without a resolution. We asked to speak to the manager, Navjeet, who we heard say, I don't want to speak and failed to address our issue. Our evening is ruined due to the incompetence and unwilling to correct their error. Not going to be ordering from Papa John's again. Now we have to order pizza's from another place.

I oreder at 3:30 still did not have my food by 6 never turned up. There restaurant just kept saying in next 20 minutes.

Still waiting for refund

Pizza never arrived. They took my £34 though.
First time ordering in Shrewsbury
Never again

Plus refund my money !!!!

Ordered 3 XXL pizzas yesterday. Uber Eats Driver turned up with only 2. He admitted that he had dropped one pizza on the road and that he would contact the store and they would either reimburse me my monies or send another pizza. He also took a picture of me holding only 2 pizzas as proof. When I rang the store up about my 3rd pizza they stated that the delivery driver stated that he had delivered 3 pizzas to me and I would not get any refund. I have the proof and also have found the 3rd pizza on top of my bin and the garlic sauce all over the road. I have the ring doorbell and my eufy security camera with the driver stating he had dropped the 3rd pizza on the floor and then 1 minute later putting it on my dustbin...I will be taking action against Papa Johns and Uber Eats.

They not only sending their spam twice a day - it is not possible to opt out. Would not order again from them. Have screenshots

Pizzas ready for a party at the time I ordered them for.
Nice & hot, loved by everyone.
Very friendly staff.

Delicious and arrived hot

Ordered pizzas. They arrived 40 mins late and cold. Repeatedly rang them to try and get them to sort but they either didn’t answer the phone or picked it up and immediately hung up. Had to feed it to the starving kids as no response for hours. Made a complaint and was told that since we ate the pizza (so my children didn’t starve waiting hours for them to answer) that they couldn’t refund me.

We ordered the double pepperoni and some sides. The order was late, the pizza was very dry and cold and so were the sides. The delivery app said it was late but didn’t give me any options to rectify this.
Papajohns pizza used to be our favourite go to for great pizza. THANK YOU FOR YOUR ORDER - 81773203

We ordered a Garden Party pizza but it had almost no toppings. We had ordered extra mushrooms but the whole pizza had about five tiny pieces of mushrooms and about five tiny slivers of green pepper. We felt like we were eating mainly dough. Very poor value for money

This company deserves to go out of business. I ordered two pizzas tonight, and they were never delivered. When I called the store, the man I spoke to said "they were on the way", and then quickly hung up on me. This is the second time this has happened to me with the Purley branch. DO NOT ORDER FROM THIS COMPANY. I'm not a complainer by nature. I am just a hungry and now angry individual who just wants what I paid for. They need a grown up adult in charge, but I am not going to wait for that to happen. I would recommend Pizza Express - its much better quality and service, plus if you order something from PE, they actually deliver a pizza to you !

Time wasters. App sucks, no flexibility, unintuitive. After all the messing around for 15 minutes struggling to calibrate an order for the family they change something in the app so it won't let me pay. I reset the app cache so basket is empty again, go through process of replacing order and then go to basket to be told they aren't taking orders before closing now 9:30pm on a weekend, even when it says they close at 10pm. So yeah complete waste of time, the family is hungry and now I have to go finding somewhere else over half an hour after starting this process.

Consistently mean with toppings, hard to find the cheese/little of it. Very poor value for money even at almost half price offers, ie £14 or so for large pizza.. Will be buying pizza bases from now on and doing my own toppings. Use concentrated tomatoe paste in a tube for a base start. Or I will buy economy pizzas from maybe aldi, adding extra toppings if required.

Tried the new ballymena store and everything has been so nice, the only thing is I had 1 piece of tandoori chicken on each slice of my pizza ! There should definitely be more please and thanks 🙏

My food wasn’t delivered and for some reason they won’t refund the money. I’ve never interacted with such a cowboy company that runs restaurants across the country. Obviously something has gone wrong with their leadership.

Waited over an hour and 20 minutes for it to turn up not even hot.

Papa Johns Penn Road Wolverhampton.
5 Star Service every time I visit the pizza is perfect and the customer service is outstanding. I never normally leave reviews but the kind man and lady who work there really make you feel welcome and my request is always remembered. Most honest guy even gave me my £5 which was nice as i had forgot to collect my pizza. I am regular customer and cannot fault them. Well done keep up the good service.

21 hours ago
New
Awful. The only way to describe it. 1 hour and 32 minutes for delivery of a pizza less than 4 miles away. Rang the store on 3 or 4 occasions to enquire when the delivery was due. It's on its way was the response. Simple order of 1 pizza arrived 1 and half hours later. Asked if I could speak to the manager, Asif, but told he is not there. Call back tomorrow or Monday. Spoke to Ali to try and cancel the order and get a refund. He was unable to do, and told me to call back to speak to the manager. Never ever again. I should have looked at some of the other reviews. They say the same, NEVER AGAIN!

The pizza was delicious. Did Collection and it was piping hot when we got there ready on time. Service was great...v friendly and offered us free garlic bread .newton abbot branch. Did half / half for the kids ..thank you