Papa John's International Reviews 

I have given this location Chance after Chance. After this latest experience I am never using them again. I place an online order around roughly 7pm CST and was given a delivery time of 89-99 Minutes so I expected it to be about an hour and a half or little more but it was about right at 92 Minutes. I did not select contactless delivery and paid for my order with Cash. After the driver left I realized the box was leaking and broken on one edge. when i opened it the pizza was COLD had slid to one side and toppings were stuck to the top of the box and the leak, It was the garlic sauce that had been busted open and was now all over the box and the pizza. I called the local restaurant and was immediately place on hold. after holding for 15 minutes i used another phone to call them again, when the young lady asked to place me on hold. I explained that I could not hold longer I had an Issue and needed a manager because I had already been waiting. She hung up on me. I was very infuriated. I was still on hold on my other line for the total time of 34 minutes, then she came on the line and asked me what the issue was. When I asked for resolution, I was met with nothing, so I asked for a refund. I was then told, since I paid cash, I would have to come to the location for a refund. So I went up there using my gas to get my cash. Now 2 hours later and still have not eaten yet. On top of the lack of actual leadership present inside the store. It was Filthy and the gentleman who was the acting manager who was apparently making pizza was not wearing gloves, he was quite unkempt and Unapologetic and uninterested in the situation. This stores appearance on the inside was enough for me to make the decision to never patronize this Papa Johns ever Again!!!

Placed an order with the store at 11102 Topperwein Rd in Ssn Antonio at 8:03 p.m. It is now 9:15, and when I check online to status, it says it still "getting ready". I've tried calling the store several times and all it does is ring and then go straight to hold music and commercials. No one would answer the phone until after I had held for almost 15 minutes. Then the guy I spoke to was extremely rude. Horrible customer service.

Ordered a pizza on the 24/04 they got the order wrong and then sent out another pizza to rectify the order. The pizza they sent out was wrong again! Called the branch and all they could offer was a £5 credit for a pizza we never got! What a joke! Made a complaint through their portal and 6 days later still no follow up or reply!

Quality has worsened over the period of time. Marsh road Luton staff is horrible. Very rude if you complain about food

I love their pizza. The bread is done really well for me to eat, the cheese and toppings are nicely put on the pizza, I like the choices of sauces and my favorite is the stuffed crust pizza recently.

Years ago I was a regular at papa johns. But the last 2 years the service is shockingly appalling the store workers really are bringing down the company! Forever making mistakes and then when correcting the mistake still make mistakes never heard of such a thing! Had to leave a review because today I thought I would go and give them a try again and go in store this way they definitely cannot get my order wrong. But I was so disgusted to see the hygiene levels whilst making people’s pizzas. NO gloves whilst making pizzas! Two pizzas next to each other one being a plain Margarita and the other pepperoni. Being a vegan myself I was so shocked to see pizzas being made with the workers bare hands no gloves and touching pepperoni and then touching the cheese for the next. Disgusting! Also at one point he scratched the back of his ear and then continued making pizzas. Ugh I felt sick! Now I have officially come to the terms I will NEVER eat from papa johns again. Especially the Canary Wharf branch! Yuck.

Pizza doesn't taste the same like before.

The company gives your card and address details away to fraudulent “cashback” company called “Complete Savings”.

I tried it last month and it's doesn't taste the same. Something is different with the crust. It used to be thicker and chewier. Last pizza I got looked like a thin crust pizza 😟

Definitely better than any other pizza restaurants.

Milton, FL
I must confess Papa Johns, where done at the most usual required standards, is my favorite 'fast-food' style pizza. Bang for the buck, it has the best flavor dough and even has 'spicy' meat options. I have usually only been put off where there is NOT a franchise station or when it is not open!
This past week I experienced the least expected experience, then. I received a four-pizza order, with two pizzas were full of the kind of bubbles you too-often allow in Caesar's crap pizzas. This was a first, and it was poor, and it was bad. But to add insult... my extra paid double topping of spicy sausage for my own pie was literally a single version!
Yes, I did the survey as it was online ordered. I received a reply and a Case number.
My reply was from Rebecca Lucio, Director of Operations (Case # 37-364333). I was professionally apologized to and told I " will find 2 promo codes for 2 free pizzas to use when ordering online."
There was none.
I replied back the same day, simply mentioning this.
No response.
I will leave it to the customer to make what they will.
I sent one final email, reminding the 'professional' of the long-trusted business adage...
Upset one customer and they will take ten others with them.
I will not care, nor even know if this 'took' any away, but today I rediscovered Pizza Hut online and I am reminding the Papa Johns and Rebecca we are a choice away from never being a loyal customer.

Papa John's (at least the one I ate at) used olive oil and didn't have fructose in their pizza sauce or dough. I didn't get sick from them. I am fructose intolerant, I can't drink a sip of cola without getting sick. I'm glad Papa John's is consider of my type. Yes, tomatoes in general have given me a bit of a buzz before, but there's isn't so bad. I can eat two and be okay. I hope you guys keep using olive oil, fructose free ingredients. I cannot eat at most restaurants, so it was a pleasure when my brother ordered you guys when I visited him and his kids.

They always have good promotions and the pizzas are good but I feel like they put very little toppings on it even when we order extra toppings so hope they could be more generous with their toppings

Expensive prices for mediocre pizzas. Not too shabby but nothing spectacular either.

I have been trying to order online 3 different times. The e-mail address on file was accidentally closed and I need help to get it updated. The local Papa John's do not know how and I cannot find help on any website. So I just give up and order from a different pizza place. How do I find someone to help me???

order pizza and got delivered to wrong house they used doordash. never had problem with papajohns before but door dash is horrible

I previously ordered 3 pizzas that ended up being inedible, and was assured that I'd been put on their system for 2 free pizza for the next time I called the store.
I call today and was told that the store manager (Bromely Branch) said that because it's been 'too long' they weren't willing to honor the agreement.

Awful pizza and run by liars, go to Dominos instead.

They cook well, but the dining area needs to be better decorated.

You have lost our family’s business & friends, opting out of Tucker Carlson ads. Shame on you, all livers matter, hope you go broke.

Ordered a Pizza at 7:36 PM on a Mon. for a friend who had surgery. They stated delivery time was 37-47 min. When the app (wh/ gives delivery update times) said the pizza "Was 7 min to delivery time" I updated my friend (who has 3 kids). To make a long story short, it was still well over 30 minutes out & the pizza was delivered over 1 1/2 hrs. after I ordered it. When I placed the ordered I left a 20% tip on it (wanting to support everyone during this pandemic time). I called the manager at the store #310, 6600 E INDEPENDENCE BLVD
CHARLOTTE, NC 28212-7256 He was EXTREMELY RUDE & refused 3 times to give me his name. I then went online to file a complaint which took over 2 hrs. to do b/c you have to have the # on the pizza box to file the complaint & I wasn't going to involve my friend in this debacle. The online chat was totally useless.; they didn't help at all :( The link to file a complaint would not work. (They probably do this deliberately so you can't file a complaint). After about 2 hrs.I finally go a complaint filed and was assured I would get refunded. I have yet to hear from the company. (I gave them my email AND phone #.... crickets......) I am so disappointed. Regardless of this company being horrible, I'm still glad I gave a decent tip. This was from my friend who knew nothing of the horrible time delay besides realizing her family got fed at 9 pm, "I forgot to tell you the delivery man last night was very thankful for the tip you left.
He said he’d been to 3 houses prior and no one tipped him" I tried to support this company & gave them adequate time to reach out to me, but have yet to hear from them. Again, so very disappointed!

Online Order Number:
759494169

Delivery is amazing. I highly recommend.