Erika Ramirez-Flores was excellent. She was patient, thorough, and took the time to make sure everything was done correctly. What stood out most was that she identified and fixed mistakes that previou... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I’ve had a consistently positive experience with Parcel Pending and their package locker system. Today, I ran into what I thought was a major issue when my package was misplaced by the mall carr... See more
Company replied
Tina went above and beyond to assist me even spoke directly with my leasing office and she handled the whole exchange with professionalism and patience. When she didn’t have the answer she still found... See more
Company replied
I’ve been using Parcel Pending for the past three years, and I can honestly say it has made my life so much easier. The system is always reliable, secure, and incredibly convenient. I never have... See more
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Company details
Written by the company
Parcel Pending by Quadient is the leading provider of smart locker solutions for residential, commercial, retail, and university properties. With nearly 4 million packages successfully delivered monthly, we offer a wide range of solutions that ensure the safe and secure delivery and retrieval of packages and online orders. For more information about Parcel Pending by Quadient, visit: parcelpending.com
Contact info
475 Goddard #150, 92618, Irvine, United States
- 8553164756
- www.parcelpending.com
4.7
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Tina was great in helping me locate my…
Tina was great in helping me locate my package at Haven on Tucker!
April 28, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Mariola, thank you for taking the time to share your feedback about the service Tina provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
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Moving out of state and locker wouldnt open so I could get my package
Erika Ramirez-Flores was very quick and helpful. She was able to remotely open the lockers after the leasing office had a failed attempt and received and Error message. I was able to get my packages!
April 28, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Cristal, thank you for taking the time to share your feedback about the service Erika provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Tina was a great help while trying to…
Tina was a great help while trying to get my community Park Capitol Apartments connected with the lockers today. She was quick and efficient.
April 28, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Cienna, thank you for taking the time to share your feedback about the service Tina provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Missing Package Troubleshooting
Tina was quick to reply and get a missing package case opened for me. It remains to be seen what happened as I received a code to get my package (Cortland Addison Circle) and the locker opened, but there was no package inside. Nonetheless, Tina was very quick to check on the shipment and loop in the follow up team.
April 28, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Harish, thank you for taking the time to share your feedback about the service Tina provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Tina took care of my issues fast and…
Tina took care of my issues fast and efficient and without any drama. I live in the Monarch Medical District apts and live the parcel pending
April 28, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Brian, thank you for taking the time to share your feedback about the service Tina provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
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Elizabeth Rocks!
Elizabeth made this such a smooth and stress-free experience. She was incredibly prompt, friendly, and handled everything quickly without me having to repeat myself or jump through hoops. My issue was resolved seamlessly, and she even went the extra mile to make sure everything was taken care of. Truly outstanding service.. she deserves all the stars. Thank you again, Elizabeth!
April 28, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Katie, thank you for taking the time to share your feedback about the service Elizabeth provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Erika Ramirez-Flores was extremely…
Erika Ramirez-Flores was extremely helpful helping me re-registering my parcel pending plus account. She made the process very easy and explained the steps clearly. Thank you so much!
April 28, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi David, thank you for taking the time to share your feedback about the service Erika provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Margot was very savvy and quick to…
Margot was very savvy and quick to solve some issues with the app. This is a great system with great people helping customers
April 27, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Daniel, thank you for taking the time to share your feedback about the service Margot provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Tina is the GOAT
Tina was more than wonderful and helped me solve my issue quickly!! Plus she was extremely friendly, we love to see it! My property is Parallel Apartments.
April 27, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Sara, thank you for taking the time to share your feedback about the service Tina provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
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Gabriella on the text messages did a…
Gabriella on the text messages did a great job helping me. I hope she is a real person and not a slop bot, and if she is real you should pay her more
April 27, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Tyler, thank you for taking the time to share your feedback about the service Gabriella provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
This review is solely for Gabriela with…
This review is solely for Gabriela with Parcel Pending! Gabriela provided superb customer service for Parcel Pending. She went above and beyond to assist me with my situation. She was kind, professional, and demonstrated top-tier patience throughout the entire process. Gabriela took the time to listen carefully, explain everything clearly, and ensure that all my needs were met without rushing me.
Her genuine care and expertise made what could have been a stressful experience much smoother and more positive. I highly recommend all customers to request to chat with Gabriela if that is an option, she is an excellent representative for the Parcel Pending team.
April 27, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Krisinda, thank you for taking the time to share your feedback about the service Gabriella provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
I had a great experience with Tina
I had a great experience with Tina. She was very efficient in solving a problem where I was sent incorrect codes for someone else's delivery in Aria apartment. She handled it so kindly and made sure everything was sorted out. Excellent service!
April 27, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Jeeyeon, thank you for taking the time to share your feedback about the service Tina provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Reply from Parcel Pending by Quadient
Hi Hirofumi, thank you for sharing your 5-star review! We’re always working hard to deliver the best package delivery experience possible. I’ll be sure to pass your feedback along to the SMS team. Wishing you a wonderful day! – Brad Bishop
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Big thanks to Tina for the speedy…
Big thanks to Tina for the speedy service!
April 24, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Angelica, thank you for taking the time to share your feedback about the service Tina provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Great customer service
I had an issue with retrieving a package, the code wasn’t working. Contacted Customer Support and was assigned Andrew V. He helped me through various stages of confirming I had the updated app, verifying codes and ultimately figuring out the package was an error and removing it from my account. Andrew was thorough and patient and I appreciate the effort. Thank you!
April 24, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Shanna, thank you for sharing your 5-star review! We’re always working hard to deliver the best package delivery experience possible. I’ll be sure to pass your feedback along to Andrew and the SMS team. Wishing you a wonderful day! – Brad Bishop
Tara was so helpful with all of my…
Tara was so helpful with all of my questions! Very sweet.
April 24, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Cait, thank you for taking the time to share your feedback about the service Tara provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Tina was prompt and professional in…
Tina was prompt and professional in handling my inquiry. Thanks, Tina!
Lilly, Edgewater at Sandy Springs
April 24, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Lilly, thank you for taking the time to share your feedback about the service Tina provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
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Quick response through text
Quick response through text. Also, answered my question exactly!! Kudos to Erika!!
April 23, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi, thank you for taking the time to share your feedback about the service Erika provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
I was unable to locate a package that…
I was unable to locate a package that was marked delivered. I had not received a code to retrieve it.
Tina was able to help me. She found there was a box for me - she sent a code so I could get my package.
Tina was great! I appreciate how she helped me!!
April 23, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Traci, thank you for taking the time to share your feedback about the service Erika provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Lockers have been down for over a week
Lockers have been down for over a week
I sent this email to Parcel Pending out of frustration: it has been over a week since the lockers have been offline. I have called the customer support team 3 times and my leasing office to get some information, no one seems to know what is going on, not even your employees, which is sad. I am speaking on behalf of my neighbors and saying how inconsiderate and insensitive Parcel Pending is for not doing anything to help the situation. I am making payments on merchandise that I do not have. Emergency instances happen and there should be a way to resolve them efficiently, I am outraged at the way this is being handled, we have the right to know when we will receive our packages.
April 15, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Shaune, We have a tech support case opened and escalted to address the locker issues at your property. We apologize for any inconvenience you have encountered with our service and we are working diligently to rectify the situation. Thank you!
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