Erika Ramirez-Flores was excellent. She was patient, thorough, and took the time to make sure everything was done correctly. What stood out most was that she identified and fixed mistakes that previou... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve had a consistently positive experience with Parcel Pending and their package locker system. Today, I ran into what I thought was a major issue when my package was misplaced by the mall carr... See more
Company replied
Tina went above and beyond to assist me even spoke directly with my leasing office and she handled the whole exchange with professionalism and patience. When she didn’t have the answer she still found... See more
Company replied
I’ve been using Parcel Pending for the past three years, and I can honestly say it has made my life so much easier. The system is always reliable, secure, and incredibly convenient. I never have... See more
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Company details
Written by the company
Parcel Pending by Quadient is the leading provider of smart locker solutions for residential, commercial, retail, and university properties. With nearly 4 million packages successfully delivered monthly, we offer a wide range of solutions that ensure the safe and secure delivery and retrieval of packages and online orders. For more information about Parcel Pending by Quadient, visit: parcelpending.com
Contact info
475 Goddard #150, 92618, Irvine, United States
- 8553164756
- www.parcelpending.com
4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve been helped by Erika…
I’ve been helped by Erika Ramirez-Flores, she was amazing and very helpful and kind, she resolved my issues very quick , had an excellent experience!!
April 15, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Dorin, thank you for taking the time to share your feedback about the service Erika provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
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Working with Elizabeth was easy and…
Working with Elizabeth was easy and efficient. Everything was done quickly and with great quality, without any unnecessary questions. Highly recommend!
December 8, 2025
Unprompted review
Reply from Parcel Pending by Quadient
Hi Ivan, thank you for taking the time to share your feedback about the service Elizabeth provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Prompt response
Prompt response. Detailed information provided to assist me in locating a missing package.
August 6, 2025
Unprompted review
Reply from Parcel Pending by Quadient
Hi Christina, thank you for sharing your 5-star review! We’re always working hard to deliver the best package delivery experience possible. I’ll be sure to pass your feedback along to the SMS team. Wishing you a wonderful day! – Brad Bishop
Great Service
Tina did a fantastic job with solving my issue. Im glad it didn’t take days to solve my problem. Service was very helpful.
April 14, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Bee, thank you for taking the time to share your feedback about the service Tina provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Margot was really helpful
Margot was really helpful , great customer service
April 14, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Yadira, thank you for taking the time to share your feedback about the service Margot provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
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Berkshire apartments
Berkshire apartments, I was having so much trouble getting my account, but Tina helped out and solved it like it was a peace of cake , thank you for excellent customer service.
April 14, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Shabana, thank you for taking the time to share your feedback about the service Tina provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Great Text Support with Live Agent
I had a similar experience to some of the reviews posted here: started getting charges from a building I no longer live at. I texted with customer support and Erika Ramirez-Flores was so helpful and quick to set things right. Appreciate the help and reassurance.
April 14, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Ben, thank you for taking the time to share your feedback about the service Erika provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Great customer support
My ups driver didn’t scan my package before putting it into the locker. So I had to reach out and Margot was able to find out what locker my package was in and send a code for me to get into the locker and access my package. All within 30 minutes. Truly appreciated the help.
April 14, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Kashawna, thank you for taking the time to share your feedback about the service Margot provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Parcel Pending has a new policy that…
Parcel Pending has a new policy that doesn’t allow you to get a code for your packages through support.
I had an incident today where Amazon delivered to a package room and didn’t provide me an access code. When I contacted support, they told me I need to speak with my office as their new policy cannot provide a code through support. My front office is unfortunately out of office today for a training workshop so I can’t get my package today. This new policy is terrible.
April 14, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Matt, I’m sorry to see that your review is unsatisfactory. We take feedback like yours seriously. If you could please email me your contact information including your email and phone number, I will look up your account and better assist you. We're here to help resolve this and improve our service. Thank you ~ Brad Bishop b.bishop@quadient.com.
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Always a quick resolution
It was a few times I've had issues at least they have a SMS text service that can get you the help that you need.
Erika Ramirez-Flores was my last Asian quick efficient speeding courteous.
April 14, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Bryan, thank you for taking the time to share your feedback about the service Erika provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Account issue
I was having an issue with my account and Tina was so helpful! It was resolved so quickly and efficiently!
April 14, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Hannah, thank you for taking the time to share your feedback about the service Tina provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
I had a problem with getting my…
I had a problem with getting my parcels because I didn't receive my access codes. Erika Ramirez-Florez was really helpful and solved my problem. Thank you!
April 12, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Kate, thank you for taking the time to share your feedback about the service Erika provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Parcel Pending is great
Parcel Pending is great - Outstanding customer service- Spoke with Susan M. and she was incredible!!!!! I give her 10 stars!!!!
April 14, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi David, thank you for taking the time to share your feedback about the service Susan provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
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I was able to locate my package which…
I was able to locate my package which USPS had delivered to my apartment complex but never left the code for pickup. Ericka Ramirez Flores help me to recover the code quickly. Great service for keeping packages 📦 when your not home
April 14, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Caesar, thank you for taking the time to share your feedback about the service Erika provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
I had a great experience with Erika…
I had a great experience with Erika Ramirez-Flores. She quickly helped me fix a login issue and made the whole process feel easy and stress-free. She was kind, efficient, and had everything resolved in just a few minutes. Truly excellent support!
April 13, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi, thank you for taking the time to share your feedback about the service Erika provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Needed help with closing my account
Needed help with closing my account. Had to call the number provided to do so, was able to close my account within 10 minutes through text. Thank you, Andrew V for making the experience quick and easy!
April 13, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi, thank you so much for taking the time to share your feedback on the service Andrew provided. He is a seasoned representative who consistently prioritizes his customers. I’ll be sure to pass your kind words along to him. Thanks again! – Brad Bishop
Outstanding assistance received this…
Outstanding assistance received this morning from Tina. Very professional and diligently located my package in a very prompt amount of time
April 13, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi, thank you for taking the time to share your feedback about the service Tina provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
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Great customer service
I've had to contact support a few times to access our package room, and they are always helpful and nice. Gabriela especially is hilarious and helped us right away!
April 11, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Erika, thank you for sharing your 5-star review! We’re always working hard to deliver the best package delivery experience possible. I’ll be sure to pass your feedback along to Gabriela and the SMS team. Wishing you a wonderful day! – Brad Bishop
Tina helped me locate and unlock a…
Tina helped me locate and unlock a parcel door when my package was lost! Very helpful, quick and efficient
April 10, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Jacob, thank you for taking the time to share your feedback about the service Tina provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Reply from Parcel Pending by Quadient
Hi Kara, thank you for sharing your 5-star review! We’re always working hard to deliver the best package delivery experience possible. I’ll be sure to pass your feedback along to the SMS team. Wishing you a wonderful day! – Brad Bishop
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