Parfumerie.nl Reviews 29,304

Quick delivery

Arrived in a couple of days. Extremely reliable and great discount. Will definitely order again

Do not buy tom ford 100ml it is diluted with water and the scent does not stay at all

Top service

Merci

I have ordered a pretty expensive Sisley cream and the cream I received has 2 years old already. So it was from 2023. A sample that I received for almost a 140 purchase was a tiny shower gel. Would be better no sample and just a cream that is quite a bit fresher. I decided to send it back and beware, it costs 5.95 euro.
So you get a cream, that misses a few days to 2 years, you send it back( sample back as well, otherwise you pay for the sample too) and at the end you pay the return. Not great at all.
Issue reported. Solution- not found. Cream is okay as it is according to client support as the declared ideal shelflive is 4 years. Considering that Sisley uses a lot of natural oils and ingridients which when they go bad cause pretty much irritation, I have to hope that efficiency is still more then the risk. Hope that the cream was kept in ideal conditions and no chemical changes happend.
Conclusion- issue not solved. Client support fast but not helping, not polite. Sending was fast but as an only advantage it is not enough to advice the shop. Few years ago experience was better yet not perfect.

I ordered a perfume from Parfumerie.nl and returned it completely unopened and within the return window. When I first received the item, the plastic wrap was already tampered with — sloppy, resealed with tape, and clearly not in factory condition. I returned it exactly as I received it and clearly stated that the packaging looked questionable from the start.

Despite that, my return was rejected, and I was accused of using the product — which is absolutely false. In fact, I already owned a tester of this exact scent, so I had zero reason to open or test the product I ordered. The implication that I somehow used and then tried to return the perfume is both insulting and baseless.

To make matters worse, after speaking with customer service and explaining the situation in detail, I was met with zero understanding or accountability. The manager was rude and unwilling to offer any solution. It’s clear that Parfumerie.nl is quick to blame the customer rather than take responsibility for sending out a product that may have been previously opened or returned by someone else.

Not only do they send out products that appear to be already opened or used, but they also treat you like a liar if you dare to return it. Avoid this store if you expect honesty, professionalism, or even basic customer respect. First and definitely last time ordering here.

As expected, their response to this review confirms the issue: instead of seriously addressing my concern, they rely entirely on assumptions and act as if it’s impossible they could have made a mistake — as though errors on their side simply don’t exist. They show no willingness to investigate, take responsibility, or even consider that something may have gone wrong before the product reached me.

They’re quick to accuse the customer, without any evidence, and completely dismiss any alternative explanation. Let me be clear: if I had actually opened the package, I would have taken responsibility — I would never go this far just to deny something I did. That alone should tell you how confident I am in my position.

This kind of customer treatment is unacceptable.

I had to wait the whole

Good, amazing

Really quick delivery, love the perfume, everything was great!

Recieved perfune next day, great service, will buy duture fragrances from them.

I bought the perfume at night and it arrived the next day this is a really great feature because I needed it as soon as possible, and I didn’t expect it to arrive so quickly. As for the perfume, it’s authentic, and this isn’t my first time ordering. I will definitely order again because you are truly trustworthy.

I think that my cream is a cheaper version of the product I wanted.
It is not the same packaging as the cream that was advertised or that I ordered.

Everything was as expected and agreed.

Good product, best price and very fast shipping!

Taking order, delivery, and product were all good.
Highly appreciated the job done.

Great product, fast delivery!