Absolutely professional organisation with very high quality service! I mean it! I’m their customer since 2022 and every time I’m happy with my purchases and them! 1. Original product 2. A... See more
Company replied
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See what reviewers are saying
I have had good experience with the store. The prices were reasonable and I also got free delivery and some parfume samples
Company replied
It came late due to an issue and I had to contact you myself, but everyone I talked to was friendly and helpful. Once the issue was clear, you kept me updated on when my order would come and what my o... See more
Company replied
Perfumes are life of any person it gives us confidence and maturity in public
Company replied
Company details
- Perfume Store
- Barber Supply Store
- Cosmetics and Perfumes Supplier
- Gift Shop
- Hair Product Store
- Health and Beauty Shop
About Parfumerie.nl
Written by the company
Parfumerie.nl: Al meer dan 30 jaar dé online specialist in luxe en service.
Wij maken beauty toegankelijk en inspirerend. Bij ons vindt u niet alleen een zorgvuldig geselecteerd assortiment van topmerken, maar ook de persoonlijke aandacht die u verdient.
Waarom klanten voor ons kiezen:
- Snelle levering: Uw favoriete producten snel in huis.
- Gratis samples: Luxe extraatjes bij elke bestelling.
- Ervaring & Vertrouwen: Al ruim 30 jaar uw partner in geuren en verzorging.
Ontdek de nieuwste geuren en geniet van een vleugje luxe in het dagelijks leven.
Waarom kiezen voor Parfumerie.nl?
Written by the company
- Onze missie
- Wij maken luxe parfumerie en verzorging toegankelijk voor iedereen, met focus op kwaliteit, service en inspiratie.
- Ruime keuze
- Een zorgvuldig geselecteerd assortiment van topmerken, van iconische klassiekers tot de nieuwste geuren.
- Persoonlijke service
- Altijd bereikbaar voor vragen en advies. Elke bestelling krijgt een persoonlijke touch, inclusief gratis samples.
- Snelle levering
- Voor 23:59 besteld, morgen in huis. Gratis verzending vanaf €30.
- Betrouwbaarheid
- Al meer dan 20 jaar een vertrouwd familiebedrijf met duizenden tevreden klanten.
Authenticiteitsgarantie
Altijd originele parfums en beautyproducten, direct van de officiële merken. Gegarandeerd echt of je krijgt je geld terug.
Bij Parfumerie.nl ben je verzekerd van originele parfums en beautyproducten, altijd afkomstig van officiële merken en leveranciers.
Wat je van ons mag verwachten:
- Alle producten zijn 100% authentiek.
- Op verzoek kun je een certificaat van echtheid ontvangen.
- Strenge controles zorgen dat namaak geen kans krijgt.
Niet tevreden? Geld terug.
Twijfel je aan de echtheid, dan kun je binnen 100 dagen retourneren voor volledige terugbetaling. Wij schakelen de fabrikant in voor extra controle.
Voorwaarden
- De garantie geldt voor alle producten.
- Retouren moeten in originele staat en verpakking zijn.
- Retourkosten zijn voor eigen rekening, tenzij sprake is van namaak.
Zo ben je altijd zeker van kwaliteit, authenticiteit en vertrouwen.
Contact info
Damstraat 27, 1012JL, Amsterdam, Netherlands
- 085 - 130 5692
- klantenservice@parfumerie.nl
- www.parfumerie.nl
Gratis samples bij je bestelling?
4.7
Excellent
29K reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
the scent is not long lasting
October 22, 2023
Reply from Parfumerie.nl
Good morning,
Thank you for your message. How annoying that you are not satisfied. You can contact customer service for this at klantenservice@parfumerie.nl. They can help you further with this.
Kind regards,
Team parfumerie.nl
samples from Xerjoff
Ordered some perfume samples from Xerjoff and they were delivered next day. Very happy with the purchase and with the overall experience.
October 18, 2023
Reply from Parfumerie.nl
Good afternoon,
Glad to read that you are happy with us and that the package was delivered quickly. Enjoy your purchase and hope to see you soon.
Love,
Team parfumerie.com
Reply from Parfumerie.nl
Goodafternoon.
Thank you for your review. Good to hear that you are satisfied with our prices. We wish you all the best with your purchase and we hope to see you back someday.
Love,
Team parfumerie.nl
They are frauds
They are frauds, sending different products than what they listed. Be careful
October 4, 2023
Reply from Parfumerie.nl
Good afternoon,
How annoying that this has happened. Let's first say that we are definitely not fraudsters and always try to resolve everything nicely when a customer makes a report to us. Perhaps a packing error was made while packing the order. You can report this to customer service at klantenservice@parfumerie.nl so they can check it.
Kind regards,
Team parfumerie.nl
Reply from Parfumerie.nl
Good afternoon.
Thank you for your lovely review. Enjoy your purchase and hope to see you soon.
Love,
Team parfumerie.nl
Fast delivery and good prices 👌
September 24, 2023
Reply from Parfumerie.nl
Good afternoon,
Glad to read that you are happy with us. Enjoy your purchase and hope to see you soon.
Love,
Team parfumerie.nl
Snelle levering
September 7, 2023
Reply from Parfumerie.nl
Goedemiddag,
Fijn om te lezen dat het pakket snel geleverd is. Veel plezier met uw aankoop en hopelijk tot ziens.
Liefs,
Team parfumerie.nl
Fast shipping excellent prices.
September 6, 2023
Reply from Parfumerie.nl
Good afternoon,
Great to read that you are satisfied with us and our prompt service. Enjoy your purchase and hope to see you soon.
Love,
Team parfumerie.nl
Responses faster on Trustpilot than via customer service
I am still waiting to receive a refund after chasing perfumerie.nl for two weeks. Within 24h of submitting a negative Trustpilot review, I receive a response via Trustpilot to "please explain why?" (see below). If you were to serve your customers prior to ensuring your positive online ratings, you probably would not be getting these negative reviews in the first place. In the meantime, I will continue to patiently wait for your email response, as your phone lines are coincidentally "disrupted" for several days now...
September 2, 2023
Reply from Parfumerie.nl
Can you please explain why?
Super super the best website
August 30, 2023
Reply from Parfumerie.nl
Good afternoon,
Nice to read that you are super satisfied with us. Enjoy your purchase and hope to see you soon.
Love,
Team parfumerie.nl
I have never received my order and have…
I have never received my order and have not received an adequate response. They don't respond to my emails either. Been waiting for my order for weeks. Contrary to what they claim, I did not receive the package. Also not delivered to neighbours. Bad communication.
August 8, 2023
Unprompted review
Reply from Parfumerie.nl
Goedemorgen,
Wat vervelend dat u het pakket niet heeft ontvangen. Wij hebben dit nagevraagd bij de klantenservice en zij geven aan dat er momenteel een onderzoek loopt bij postnl voor uw pakket maar dat zij nog geen update hebben mogen ontvangen. Zij zullen u hier verder over informeren zodra zij hier een update over hebben.
Met vriendelijke groet,
Team parfumerie.nl
Everything was beautifully packed and…
Everything was beautifully packed and as ordered
August 8, 2023
Reply from Parfumerie.nl
Good afternoon,
Great to read that you are so happy with us. Enjoy your purchase and hope to see you soon.
Love,
Team parfumerie.com
I highly recommend
Always fast delivery and nice gifts next to my purchase. Thank you! I will buy again.
August 5, 2023
Reply from Parfumerie.nl
Good afternoon,
Thank you for your lovely review. Enjoy your purchase and hope to see you soon.
Love
Kind regards,
Team parfumerie.nl
Was perfect was vlug binnen
June 30, 2023
Reply from Parfumerie.nl
Goedemiddag.
Fijn om te lezen dat u tevreden met ons bent. Veel plezier met uw aankoop en hopelijk tot ziens.
Liefs,
Team parfumerie.nl
You’re perfect
July 13, 2023
Reply from Parfumerie.nl
Goodafternoon,
Thank you for your lovely review. We wish you all the best with your purchase and we hope to see you back someday.
Love,
Team parfumerie.nl
Fast delivery and as described 👍👍
July 8, 2023
Reply from Parfumerie.nl
Good afternoon,
Glad to read that you are happy with us and that the package was delivered quickly and neatly. Enjoy your purchase and hope to see you soon.
Love,
Team parfumerie.nl
great product, fast delivery
July 8, 2023
Reply from Parfumerie.nl
Goodafternoon,
Glad to hear that you are happy with us and that the package was deliverd fast.
We wish al the best with your purchase and we hope to see you back someday.
Kind regards,
Team parfumerie.nl
Reply from Parfumerie.nl
Good afternoon,
We are glad to hear that you are satisfied with the service. We wish you al the best with your purchase and we hope see you back someday.
Love,
Team parfumerie.nl
Reply from Parfumerie.nl
Goodafternoon,
Thank you for your review. Good to hear that the package has been deliverd quickly and that you are satisfied with our prices.
We wish you all the best with your purchase and we hope to see back one day.
Love,
Team parfumerie.nl
Reply from Parfumerie.nl
Goedemiddag,
U krijgt ook alle RESPECT van ons :D
Liefs,
Team parfumerie.nl
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