ParfumGroup Reviews 42,874

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Ordered soem parfumes and cremes from this website due to the recommendation of a friend.. not like there arent any parfume stores here, but just for the experience lol XD It's actually good and the... See more

Rated 5 out of 5 stars

I was really skeptic about buying JPG le male elixir absolu here. It had a great price. I was kind of hesitant but i just bought it. 2 days later i got delivered and damn its totally real, cravings at... See more

Rated 5 out of 5 stars

I ordered a product with a forwarding service, which failed. The product was sent back to ParfumGroup. When I contacted ParfumGroup (through the Kaufland customer service platform), they responded t... See more

Rated 5 out of 5 stars

The experience is okay. I got my fragrances, they are original as far as I can tell. The customer service is a little bit slow when it comes to answering emails, but okay.

Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier

Information provided by various external sources

Parfum & Kosmetik günstig kaufen – im ParfumGroup Online Parfümerie. Im Webshop von ParfumGroup finden Sie Riesenauswahl an Markenartikeln bekannter Designer zum dauerhaft günstigen Preis. Nutzen Sie den ParfumGroup stark reduzierten Preisen, um Düfte und Pflegeartikeln bekannter Marken besonders günstig kaufen zu können.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

43K reviews

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1-star

Replied to 17% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Fake Müll.

Fake Müll.
Sprayed on the skin, in 10 minutes or less there was no more smell, just a faint cheap soapy smell.
Extremely high alcohol content (cheap or fake) .
Caps have huge bevels.
The spray nozzle is excentric/ offset from its counterpart hole.
Label is far bigger than the original.
I say this cause I bought them from another shop, so I can compare (far higher price but hey, original) .
Buy from them for cheap stuff- 100% original. Anything above 40 Euros (on other serious shops) , avoid.
L.E. : The fact that you as a company buy from companies that sell their old (fake) stock pretending to be original, gives you papers stating it (claiming 'original' ) , and then maybe go bankrupt, covers you only legally from taking the responsability. As the end customer, it is clear they are fake, and no amount of papers from whatever bankrupt company will make them otherwise.
Thanks for nothing

August 23, 2023
Unprompted review
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Reply from ParfumGroup

Dear customer, we would like to thank you for your rating. We are very sorry that you are not satisfied with your order. But we can assure you that all our products are original products. You are welcome to contact our customer service with your request at info@parfumgroup.de, we will certainly find a solution together. Thank you very much your ParfumGroup Team

Rated 5 out of 5 stars

Excellent customer service

I ordered a product with a forwarding service, which failed. The product was sent back to ParfumGroup.
When I contacted ParfumGroup (through the Kaufland customer service platform), they responded to me very quickly, and posted the product out again at no extra charge even though the issue was not on their end.

August 14, 2023
Unprompted review
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Rated 5 out of 5 stars

Reliable

Reliable, fast at a good price.

February 7, 2023
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Reply from ParfumGroup

Dear Mr. Celak, thank you very much for your rating. We are pleased that you are satisfied with our prices and that you received your order quickly. Please visit us again soon. Thank you. Your ParfumGroup Team

Rated 1 out of 5 stars

Shaghaf Oud Abyad Swiss Arabian.

Shaghaf Oud Abyad Swiss Arabian.

Finger weg .Mühl.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

January 24, 2023
Unprompted review
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Reply from ParfumGroup

Sehr geehrter Kunde, vielen Dank für Ihre Bewertung. Es ist sehr schade, dass Sie mit Ihrem Produkt nicht zufrieden sind. Gerne können Sie sich mit Ihrem Anliegen und Ihrer Bestellnummer an unseren Kundenservice unter info@parfumgroup.de wenden. Sicherlich werden wir gemeinsam eine Lösung finden. Vielen Dank Ihr ParfumGroup Team

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Rated 1 out of 5 stars

Fake Parfüm

Finger weg! Fake Parfüm

January 3, 2023
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Reply from ParfumGroup

Sehr geehrte Frau Marina, vielen Dank für Ihr Feedback. Wir können Ihnen versichern, dass alle unsere Produkt Original Produkte sind. Wir möchten Sie bitten, Ihr Anliegen an unseren Kundenservice weiter zu geben unter info@parfumgroup.de. Sicherlich werden wir gemeinsam hierfür eine Lösung finden. Vielen Dank Ihr ParfumGroup Team

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Rated 1 out of 5 stars

I order perfume for almost 2 week now I…

I order perfume for almost 2 week now I have not received it.. they always send me an email that the delivery have be cancel till the next working day

December 25, 2022
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Reply from ParfumGroup

Dear customer, thank you very much for your rating. We were happy to look at your order and it has been stored. Your shipment should be delivered to you today. If this is not the case, we would like to ask you to contact our customer service at info@parfumgroup.de. Our employees can then take care of your request. Thank you very much, your ParfumGroup team

Rated 5 out of 5 stars

Kenzo Amour EDP

Schnelle Lieferung.
Kenzo Amour riecht so gut.
Many people ask me what perfume I use, they love the smell of it.

December 23, 2022
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