Paris City Vision Reviews 

I was visiting France for the first time from Australia with my 2 boys. We purchased 3 Disneyland Park with transport passes costing 468€ from Pariscityvison.

Unfortunately the service provided was not only inadequate, I am now out of pocket nearly 600€ and my boys and I lost hours of valuable time trying to contact someone from this company.

Due to the difficulty finding the designated meeting point for the transport, I made numerous attemps to notify customer service calling the number provided in the email (+33 6 14 96 42 81)to no avail. We also emailed them as instructed on their website but no reply. This was done with more than an hour in advance plus one of my boys speaks French.
100€ later spent on an Uber,(which we had to organise after this company did not reply to any of our repeated calls) and waiting outside the park for over 2 hours for our tickets which were included in the purchased package, is what myself and 2 sons experienced. Such a disappointing and sad time spent on our once in a life time trip to Disneyland Paris.
When I did finally reach someone on the phone, I was treated disrespectfully and then had to wait a further 10 minutes for my tickets to be emailed to me. By the time this happened there was a 60-80 minute wait for the rides. This limited what we had planned for the one day. This was the worst time we've had on our holiday.

I contacted this company in the hopes of partial remboursement (included in my email were screen shots of my attempted calls and emails)and waited over 3 weeks for a response stating that they will not refund any of our money.
SUCH A SCAM!!! Will never use them again or recommend them to anyone!!!!

What a useless lot. When I booked the City tour and Moulin Rouge tickets I sent a mail as to where the seating in the theater would be. I never got a response.
When we started the city tour, the bus broke down within 50 meter from the starting point. They surely must have been aware beforehand that there was something wrong with the bus. We were transferred to another bus and went straight to the theater, wasting two hours of the eight that I had to spend in Paris. A very unapologetic guide promised the we would receive a refund. When I tried to claim my refund they were only prepared to pay 19 euro where the price of the tour is 29 euro. Needless to say, the seats that we were allocated in the end was right at the back of the theater

BOOK AT YOUR OWN RISK. I have never written a bad review in my life, but this place warrants it. This was an extremely scary experience that put a huge damper on my trip to Paris.

I booked a full day at Monet's Gardens, but they put me on a bus with people who had only booked a half-day. I was told halfway through the bus ride that I would need to find the second "afternoon" bus to get back to Paris. The tour guide gave me zero information on what the bus looked like, who the second guide would be, and didn't provide me with a name or phone number. She simply said "Just get here before 5:45pm and look around, you'll find it. The bus leaves at 5:45pm."

I waited in that parking lot from 5pm to 6pm - a full hour - and asked every single bus driver in the lot. Nobody was with Paris City Vision. I was completely alone 2 hours outside of Paris, and I kept calling their customer service line but nobody picked up. I texted their WhatsApp, but nobody answered. I tried to get in touch with the tour guide, but she didn't pick up either. Eventually I had to call an Uber, which cost me $140.

I've spoken to other people who've had similar experiences with Paris City Vision. Their customer service is virtually nonexistent, and you have to repeatedly call and email them over and over to even get a response. They finally looked into the situation and found that their tour guide had indeed given me the wrong time, but STILL refused to pay me back for my Uber. They essentially messed up on their end, I had to pay for it, and then they didn't absolutely nothing about it.

Again, have never written a bad review in my life. But there's a certain way to treat people, and this is not it. I've never felt so snubbed and disrespected by a company before. Again, book at your own risk - this isn't the first time someone has been stranded because of a mess-up on their end.

Never book this company, since l booked an excursion to Versaille, turned up on the day with voucher, booking number and they had the gall to turn around to say that my travel agent cancelled the booking even though he was the one that gave me the voucher. The guide told me that he can only take me if l paid him a second time otherwise they were leaving. l contacted my agent and he told me that was a lie. The company obviously wanted to get paid twice and just left me stranded with no options but to pay them. l have never dealt with such a dishonest and unprofessional company before. I am just warning you so that you don't find yourself in the same position.

Terrible, awful, disastrous, abominable, dreadful, and I could go on with adjectives to describe the quality of tours provided by this company. Clearly, they hire rookies who have no experience as guides, nor do they have any knowledge about the landmarks, and fluency in a language is not a requirement.
I booked an English speaking tour to the Versailles and ended up with a guide who could barely speak English. He was difficult to understand, kept repeating the same phrases that he felt comfortable saying in English and was a complete bore. Others in the group felt the same which you could see in their expressions. Some of us explored the Versailles on our own reading the information stands because there was no point in listening to his broken English.
The whole experience was unfortunate simply because Paris City Vision provided a useless tour guide who left us in the cold rainy weather for 40 minutes without telling us where he was going. Later we realized he was getting the entry tickets but still, learn to communicate. Sorry Jimmy, but I have to call you out by name and tell you that you need a lot more training and experience before you can call refer to yourself as a professional guide. It took 45 min to wait for entry and 40 min to go through the Versailles. Save your money and take Uber from center city Paris to Versailles (approx 30 EUR one way), and get an audio guide. You’ll be more informed and can go at your own pace.

Company without values, no education. They take your money and don't let you enjoy your experience

Disgrace!!! I would not recommend this company to anyone! We never got to go on our guided tour of The Louvre which cost us £120, the ‘guide’ left early to not upset the other people on the tour because they were all there, we were not late but because everyone else was present they left!!! I went to their shop 5 minutes away to be let by an unsympathetic lady with a chip on her shoulder who did not care less, the best option was to book again for tomorrow and pay another £60!!! Do not use and be careful when booking via sites such as Viator as they use this company!

This company is totally inflexible and unhelpful. I booked a dinner cruise on the website and for some reason I received a confirmation with the wrong date. And on the same day I requested the cancellation. I contacted the company and let them know what happened and they didn't care to help us. They didn't give us any other option. What I think is most important in a company is respect for the customer and they don't have that. I definitely don't recommend this company to anyone.

I think I am an ingenuous tourist, but this ParisCityVision travel agency is hiding and shuffle cards, you don’t really realize what they are doing. I have payed 135 € for three tickets (2 adults + 1 child) to visit the Eiffel tower in Paris, a “visit + priority access + app”, then what happened: there was an agent (kind person) who gave me the tickets and say goodbye, we didn’t skip any line and we made a long queue to enter (it was raining), the app installed was poor content and help, the printed paper tickets? They were valued total 49€ ! What?? 135€ payed is the 275% earnings by this ParisCityVision agency. A real “low hand” pocket theft and we had the stress of the long queue waiting