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The Paris Pass Reviews 

7,801
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers had a great experience with this company. Customers consistently found the product excellent, offering a wide range of attractions and culinary experiences that made exploring the city enjoyable and comprehensive. Many appreciated the convenience and ease of use, noting how the pass helped structure trips and save time by avoiding queues. The accessibility of offers in various locations also contributed to a smooth, stress-free user experience. However, some people mentioned that getting full value for money was challenging, finding it difficult to utilize all included experiences. A few reviewers also encountered issues accessing specific attractions, sometimes requiring a separate museum pass despite being listed. Additionally, careful planning and scheduling were essential to maximize benefits, as time restrictions occasionally did not align with itineraries.

What people talk about most

Value for money

Reviewers mention ambiguous feedback about value for money, with many customers reporting that the pass... See more

Location

Clients share positive opinions on location, finding it helpful for planning trips and structuring their... See more

Product

Customers consistently note positive experiences with the product, with many expressing their love for the... See more

Service

People report ambiguous experiences with service, with many customers enjoying the attractions, tours, and... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting its ease of use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Helped avoid queues which would have taken up most of the days. Really impressed with the Restaurants -on our own, we'd probably never even have heard of some of the places. Covered all of the 'mus... See more

Company replied

Rated 4 out of 5 stars

I had a couple of inconveniences when trying to access the Sainte Chapelle and l’Arc de triomphe. They requested the Paris museum pass, which is a completely different pass. I reached out customer ser... See more

Company replied

Rated 4 out of 5 stars

There was a nice combination of activities and meal opportunities to take advantage of. I did the six day plan and still had some activities to do, so would have liked an eight day option. Overall, a... See more

Company replied

Rated 4 out of 5 stars

It is worth the price with the museum pass, experiences and food vouchers included. We enjoyed the museum and free food the most. However, we couldn't enter LV Foundation, which is a bumper. Another P... See more

Company replied


Company details

  1. Travel Aggregator

Written by the company

The Paris Pass is the complete sightseeing package for visitors to the city. Holders have access to over 60 attractions at no extra cost, a 2 day hop-on-hop-off bus tour ticket, a comprehensive guidebook and a Metro Travelcard! Popular attractions included are Louvre Museum, Palace of Versailles, Wine Tasting Experience, Notre Dame Cathedral and The Orsay. Discover more and spend less with The Paris Pass! Learn more online...

Learn more about The Paris Pass

Written by the company

SAVE MONEY!
The Paris Paris includes entry to over 60 top attractions and a bus tour. It even includes a Travelcard for unlimited use of public transport.
SAVE STRESS!
The Paris Pass includes everything you need to explore the city and see the sights. No need to buy tickets everywhere you go.
SEE MORE!
The Paris Pass allows you to see more of the city and helps you discover things you didn't know about.

Contact info

4.1

Great

TrustScore 4 out of 5

8K reviews

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4.1

All reviews

(7,801)

60 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to use - Great value

Easy to use, access to alot of great museums, tours and food.
Great value of you plan on seeing alot of museums and landmarks

June 13, 2025
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Reply from The Paris Pass

Hi Carmen,

We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.

Regards,
Go City

Rated 3 out of 5 stars

Plan Plan Plan & Review before you buy

The Paris Pass by Go City is an incredible tool for anyone wanting to and determined to get the best value out of the pass. Having said that, There is an incredible amount of planning and logistics you will have to do to get the best value out of the pass. Make sure to read all of the instructions and cross-check on the provider's website. Some of the items have caveats and restrictions not mentioned in the descriptions. Eg. The Eiffel Tower guided climb is a guided tour and you will be climbing the stairs as mentioned. There are over 600+ stairs to be climbed. The tour ends on the first floor... and the tourguide will leave you. All this is mentioned in the description. what is not mentioned is you will need to pay more to go to the summit. i.e. the TOP...This only appears when you start to book yourself in for the tour. Also, most of the attractions are tours. A lot of people expected to go inside and explore places on the tour. The tour is just an introduction to the place...Most of the tour guides are really accommodating but they are on a tight schedule. One very important thing to remember is... you are expected to be on time for an activity. If you are traveling to Paris for the first time... it could get extremely difficult to navigate through the Paris subway maze let alone navigate using Google maps. If you do not reach your activity there is a chance you might be charged again. This is mentioned everywhere...but it could get extremely stressful if you have booked more than a couple of activities for a day and are trying to make your way from one activity to another... which means you can just about do a couple of activities a day comfortably. Most activities are available from 10.00 am to 5.00 pm which is a very small window. Some activities are only available on specific days. So if you have a 3 day pass you may not be able to do some of the activities if they are not available. If traveling during peak season. you will need to book some activities months before...as they get booked out. Some of the activities are only designed for Paris pass holders and you may not get the best experience unless you upgrade.eg. Eiffel tower guided tour. So research- Plan and research more...before you go.

June 10, 2025
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Reply from The Paris Pass

Thank you so much for sharing your thoughtful insights about using the Paris Pass by Go City. We’re delighted to hear you see the incredible value the pass offers to those who are prepared and ready to explore.

You’ve highlighted some really important points around planning and logistics that can make a big difference in enjoying the pass to its fullest. It’s true — taking the time to read all the instructions, cross-check with providers, and understand any caveats or restrictions helps avoid surprises. The example you gave about the Eiffel Tower guided climb and the additional summit fee is a perfect illustration of why a little extra research goes a long way.

Many of our attractions offer tours designed to give you a great introduction and experience, Being punctual and allowing for travel time between activities, especially in a bustling city like Paris, is key to getting the most out of your day. It’s understandable how navigating the subway and fitting in multiple activities can become stressful, so we always recommend planning your itinerary carefully with some flexibility.

We also appreciate your reminder about booking popular activities well in advance, especially during peak seasons. Some experiences may be exclusive to Paris Pass holders but still require an upgrade for the best access, so researching and planning ahead truly pays off.

Your advice to research, plan, and review before you buy is exactly the kind of guidance we want every Go City traveller to have. And remember, our friendly support team is always here to help answer any questions and assist you with planning, so you feel confident and ready for your trip.

Thanks again for sharing these helpful tips — they’ll surely benefit others preparing for their own adventures in Paris!

Rated 5 out of 5 stars

Loved this pass

Loved this pass. Notre Dame not worth it, but the secrets you get during the tour was. Make sure you understand the tour does not include entry. You will still need to get in line. We just bought our own Eiffel Tower tickets. The tour groups get there early but get in line late. No thanks! Everything else was amazing .

May 21, 2025
Unprompted review
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Reply from The Paris Pass

Thanks so much for your feedback, we're really glad to hear you loved the pass overall and enjoyed discovering some of the hidden gems during your visit. It’s great to know the tour added value even if certain parts like Notre Dame didn’t meet expectations.

We understand how important it is to have clear information, especially when it comes to entry and access, so we truly appreciate you highlighting this. We’ll be sure to review the messaging around this tour to help set the right expectations for future travellers.

It sounds like you made the most of your time and we’re so pleased to hear the rest of your experience was amazing. Thanks again for choosing Go City and sharing your thoughts!

Best regards,
Go City

Rated 5 out of 5 stars

You need to plan your trip.

Great, plan the tours guide and de food

June 2, 2025
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Reply from The Paris Pass

Absolutely! Planning your trip in advance sets you up for an amazing experience. Organising your tours, guides, and meals ahead of time means you get to enjoy every moment without any hassle. It really helps you make the most of your time and discover hidden gems along the way. With a little preparation, your trip will flow effortlessly and be full of wonderful memories. And remember, our friendly support team is always here to help you every step of the way to ensure everything goes perfectly!

Rated 5 out of 5 stars

Perfect experience

Perfect experience! I’m really glad that we had an opportunity to organize the trip using Pariss Pass. We probably wouldn’t vidit some locations, or try some restaurants and traditional food without Pariss Pass because it would take us much more time to find those. Everything was easier and everyone was familiar with that way of paying and speaking great english. Recommend, absolutely!

June 6, 2025
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Reply from The Paris Pass

Thank you so much for sharing your wonderful experience! We're thrilled to hear that the Paris Pass made your trip easier and more enjoyable, helping you discover unique locations and delicious traditional food with ease. It’s fantastic that everything felt smooth and welcoming, from the payment process to the friendly staff. Your recommendation means a lot to us, and we hope to be part of your next adventure soon!

Rated 5 out of 5 stars

It was great

It was great. we ended up doing things we probably would not have done and it paid for itself.

May 17, 2025
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Reply from The Paris Pass

Thank you for sharing your experience! We’re delighted to hear that your Go City pass helped you discover new attractions and experiences you might not have tried otherwise. It’s fantastic that the pass paid for itself while making your trip even more memorable. We hope you continue to explore and enjoy all the amazing adventures ahead!

Warmest regards,
The Go City Team

Rated 5 out of 5 stars

It's great having all the eateries included …

It's great having all the eateries included. Makes a difference from the London Pass as Paris is a place of great foods. Very generous allowance on admission fees to lots of great places, too. Brilliant.

June 2, 2025
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Reply from The Paris Pass

Thank you so much for taking the time to share your wonderful feedback! We’re thrilled to hear that you really appreciate having so many eateries included with your Go City pass. Paris truly is a city celebrated worldwide for its incredible food scene, and we’re delighted that our pass allows you to enjoy a variety of culinary experiences alongside the city’s famous attractions.

It’s great to know that the generous admission allowances have added even more value to your visit. We carefully design our passes to offer not only flexibility and convenience but also the opportunity to explore some of the best cultural, historical, and gastronomic highlights the city has to offer.

We hope these benefits continue to enhance your experience and inspire you to discover even more hidden gems and iconic favourites during your time in Paris. Should you ever need any recommendations or assistance planning your visits or dining options, our support team is always here and happy to help.

Thank you again for choosing Go City. We look forward to being part of many more unforgettable moments on your adventures in Paris and beyond!

Rated 2 out of 5 stars

Not worth it.

These seem like a great deal on the surface, and definitely do provide access to a lot of different things. However, I found myself going out of my way to do things simply because they were part of the pass, and the experiences weren't that great...especially the ones related to food - the wait staff recognized the paris pass voucher, but they treated us almost like homeless people begging for a free crepe or champagne...we felt uncomfortable. Pricewise, I can say that for the Eiffel tower we actually spent more than we would have spent retail for tickets to the top - on the day of the event, we needed to upgrade to use the elevator to 2nd stage instead of walking the stairs - we had already upgraded to take the elevator to the top, and when we added 2nd stage, the total per person was more than the posted price at the ticket booth. I did the math for the whole thing and we ultimately didn't cover the cost of our 4-day passes. For the things we really wanted, we would have been much better off just buying our own tickets and not rushing around trying to make sure we got as much value as possible out of our Paris pass. Overall, I won't buy these sort of things again - they tended to dictate my vacation and in the end cost a lot more than I would have spent otherwise. BTW: Worst thing on the pass was the Louis Vuitton experience (valued at $54!?!) ... it has nothing to do with the famous purses/luggage/etc - it is instead just a big modern museum with works by artists you've probably never heard of.

May 20, 2025
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Reply from The Paris Pass

Hi Brent,

Thank you for taking the time to share your experience, we genuinely appreciate your honest and thoughtful feedback. We're sorry to hear that your visit didn’t go as smoothly as expected, and we understand how disappointing it can be when a trip doesn't feel as enjoyable or valuable as planned.

It’s important to us that travelers feel free to explore the attractions that truly interest them, not simply try to maximize value. Our intention is to offer a wide variety of experiences so everyone can create a flexible and personalized itinerary. We're especially sorry to hear about your experience at the dining locations. No one should feel uncomfortable when redeeming an offer, and we take comments like this seriously. We're actively reviewing this with our local partners to ensure every customer is treated with respect and hospitality.

Your feedback also helps us continue to improve how we present each experience so customers can make the most informed decisions possible. We truly appreciate you sharing your perspective.

Wishing you all the best in your future travels,
The Go City Team

Rated 5 out of 5 stars

Great way to explore Paris!

The pass afforded us so many free entries and experiences! We likely would never have found or done several of the offerings without this pass, and a few of the options turned out to be our favorite experiences. We used the pass to create our plans each day and explored so many areas. The food offerings were a huge bonus! We fed ourselves most days just by using the pass. What a wonderful trip we had!

May 4, 2025
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Reply from The Paris Pass

Thank you so much for your wonderful review! We’re delighted to hear that the pass helped you discover so many amazing experiences in Paris—some of which became your favorites! It’s fantastic that the pass made planning each day easier and even covered your meals along the way. We’re thrilled you had such a memorable trip and grateful to have been part of your Paris adventure. Looking forward to helping you explore even more incredible destinations in the future!

Rated 5 out of 5 stars

Great experience

Great experience! Totally recommend, save money and time! 👌🏻👌🏻👌🏻👌🏻

May 23, 2025
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Reply from The Paris Pass

Thank you so much for your fantastic review! We’re delighted to hear you had a great experience and found Go City helpful in saving both money and time. Recommendations like yours mean a lot to us, and we’re thrilled you enjoyed your adventures. We look forward to helping you explore even more amazing destinations in the future!

Rated 5 out of 5 stars

The Paris Pass is perfect

The Paris Pass is perfect! Quick and easy transpo, everything we wanted to see! Yummy food, wines, great tours. The museums are stellar.

April 22, 2025
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Reply from The Paris Pass

Hello,

This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.

Regards,
Go City

Rated 4 out of 5 stars

The money saving aspect was spot on

The money saving aspect was spot on, we devoured the possibilities offered by the pass and saved in 2 days more than 200 euros. At the same time its important to mention that it requires very strict schedule and also some sacrifices in enjoying the sights at place.
One of the greatest extra value was the dining part, these offered breakfasts were delicious and who could resist drinking class of champagne in Paris for lunch to give Yourself a little rest to hurry for the next amazing cultural experience.
The only reason for not rating it 5* is due to some missing pieces of information for claiming the access to some attractions. For example for the Seine river cruise it was said to just show the pass at Tier 3, but actually we needed to still go to the ticket booth queue and claim the physical ticket and missed the planned boat.
At the same time at Arc de Triumph we could have skipped the line and go directly to security, but just in case we stayed in the queue to find it out at the ticket booth after waiting in line.

April 29, 2025
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Reply from The Paris Pass

Hi Liis,

We really appreciate your feedback, and it will be used to help identify gaps and improve our service. We will try our best to improve our communication with the attractions. So, Go City users, don't face this kind of problem in the future. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars

more efficient,more convenient

Have a Paris pass is a comfortable experience. The package ticket makes visit Paris sights and museums more efficient. Meanwhile,it's cheaper and convenient. you may also have special experience to taste local foods and enjoy guide tours provided by them.

April 22, 2025
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Reply from The Paris Pass

Hi Guangning,

We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.

Regards,
Go City

Rated 5 out of 5 stars
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Reply from The Paris Pass

Hi Wai,

We are beyond thankful for your review and we are so grateful for your kind words. Your feedback is extremely important to us. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars

Great value for the money.

Great value and we save over 100.00 per person for the activities that we elected to participate in. Very easy to use and pays for itself.

April 4, 2025
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Reply from The Paris Pass

Hi James,

We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.

Regards,
Go City

Rated 4 out of 5 stars

It is very practical to move in Paris

It is very practical to move in Paris, I would recommend to have one single way to reserve attractions, there are now different methods to do it

April 22, 2025
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Reply from The Paris Pass

Hi Fernando,

We really appreciate your feedback and it will be used to help identify gaps and improve our service. We will try our best to improve our communication with the attractions. So, Go City users, don't face this kind of problem in the future. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars

Love love love - highly recommend

Me and my partner absolutely love the Paris pass - it is quite expensive but the amount of things you are able to do makes it completely worth it! We have been to Paris 3 times now and we couldn’t go without it! It makes everything so easy to do! Highly recommend!

April 11, 2025
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Reply from The Paris Pass

Hi Chelsey,

We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 1 out of 5 stars

DO NOT GET THIS PASS!!!

DO NOT GET THIS PASS!!!! I did everything the company asked as far as downloading app and scheduling reservations for tours and was turned away twice. It was so disappointing to have spent all this money on the pass and get absolutely nothing but frustration. Complete waste of money!!!!

April 11, 2025
Unprompted review
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Reply from The Paris Pass

Hi Theresa,

We extend our sincere apology for the inconvenience caused to you, and we completely understand how frustrated you might be. While we expect every experience that you have with us to go smoothly, this time it was slightly disappointing.

Please be informed that reservation process varies from attraction to attraction and we will be sharing your feedback to the team and ensuring that the necessary action should be taken so that other customers should not be facing the same issue again in the future.

However, your feedback is imperative to us and we would like to have a closer look into your case. Please reach out to us on email address: reviews@gocity.com with your order details so, we can assist you with the issue.

Best Regards,
Go City

Rated 2 out of 5 stars

Not worth the money

Not worth the money. You will get much better value from Paris Museum Pass bough separately.

I bought ParisPass for 3-days and was expecting to be able to plan all things along the 3 days. Surprisingly you only get a 2 day Paris Museum Pass which is not very well visible/presented in the process of purchase. I bough Paris Pass 1.5 month before the trip, scheduled all attractions I wanted to visit during 3 days, and few days before the trip I wanted to claim the Paris Museum Pass and got surprised that I only have 2 days. I had to resign from visiting Versailles Palace as otherwise I would have to buy another Paris Museum Pass for this reservation to be able to enter on a "free reservation" that I made a month before.
The web page makes it looking as if it was an alternative to Paris Museum Pass. It is not. You just pay for some "not included in Paris Museum Pass" rubbish that you will not be able to visit anyway because you would only have 1 day for them.
I recommend anyone to go with Paris Museum Pass for 4 days and spend remaining money on whatever you want to see/do in Paris. Will be cheaper, less frustrating and you will know what to expect.

And yes.. I did contact the customer support (both online chat and email).. which did not provide any valid solution other than explaining that 3-day ParisPass contains (IF claimed!) 2-day ParisMuseumPass, pointing as reference a FAQ in their page!?!?. Right.. when you buy ticket to the cinema first thing you do is to go to FAQ to see if for sure you will be allowed to watch the movie :D

April 10, 2025
Unprompted review
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Reply from The Paris Pass

Hi Adam,

Thank you for sharing your experience. We're sorry to hear that the Paris Pass did not meet your expectations and that the 2-day Paris Museum Pass was not clearly presented during the purchase process. We understand how frustrating it can be when plans don't align with what was anticipated.

Your feedback about the visibility of the pass duration and the limitations it imposed on your itinerary is very important to us. We will review our communication and presentation to ensure that all details are clear and transparent for future customers. We apologize for the inconvenience you faced with the Versailles Palace reservation and the overall planning challenges. Please drop us a email at: reviews@gocity.com with all your order information so, we can take a closer look at your case and help you with the best resolution.

Regards,
Go City

Rated 5 out of 5 stars

Great pass to explore and relax

The Paris Pass worked brilliantly. When we did the three day Pass we had 2 days for the Paris museum pass included . This gave us time to explore the city with all the tourist spots and also enjoy a cocktail and champagne. Would use it again!

March 24, 2025
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Reply from The Paris Pass

Hi Shaun,

We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.

Regards,
Go City

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